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April 2024 by Emily Fell
Rented a car for the trip the process went well quick pick up and return and the staff were great.
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February 2024 by Mark
Overcharged me.
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January 2024 by Joseph
I am immensely impressed by the ease of the rental process, and the outstanding customer service provided by Nathan and Jason. It was evident that their priority was customer satisfaction, and they delivered on that promise profoundly.
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December 2023 by C N
Just rented a car for my daughter to drive to Baltimore. Alamo shares counter/operations staff with Enterprise and Avis at this location. The young man at the counter was very pleasant and handled himself well. We completed the rental paperwork and headed to the garage to pick up the vehicle. Having trouble finding the vehicle, we stopped an asked the attendant for help. He was really put off that we stopped and asked him for help. We eventually found the vehicle and it was FILTHY!!!!! I have never rented a vehicle that hadn't been washed. This was a 2023 Jeep Grand Cherokee and it looks like it hadn't been washed in WEEKS! The inside had been wiped down, but it too left a lot tobe desired. Greasy hand prints all over the windows, smudges all over the dash and touch screen. If we weren't in a time crunch, I would have gone in and asked for another vehicle.Someone clearly hasn't been doing their job. and someone else hasn't been supervising/managing the operation to have cars going out like this. Really pathetic.
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October 2023 by Joanne Pryor
I had such a great experience with Alamo in Portland, I used Alamo again in SYR. I had the same great experience. Three people at the desk and I waited less than 5 minutes to be served. Bobby M. gave me his card and information about returning the car. He told me the aisle and number to find my car. Returning the car was even easier. Drove into the parking garage, the car was inspected, and received my receipt via email. Car was great!
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October 2023 by Andrea Brundage
I absolutely love renting at the Alamo at Hancock Airport. The agents are always friendly, fast and knowledgeable. The vehicles are always in excellent condition and they make renting a vehicle a breeze.
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October 2023 by Shawna Baugh
I'm never 1 to give 5 stars, but the service I received from Alamo reps was amazing. From Mary at check in to management. My car was clean & easy to find in the garage. I highly recommend Alamo at Syracuse Airport & will use their services again.
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October 2023 by Hawaiiantrixie
Excellent experience with this company! I was very impressed by the service, cleanliness, and pricing. Pick up and drop off were a breeze! BMW X3 ran exceptional. Thank you very much!
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October 2023 by Blake Wolf
Everything was great. Staff was nice and car was new. just a little pricey at almost $100 per day.
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August 2023 by Capt. Carp
Rented a premium- car was dirty- paid in advance and when I got there they tacked on another $156 in airport charges and taxes…
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August 2023 by Phil A.
Some of the nicest service I have ever received!!Ok, so I arrived in Syracuse and came to pick up my car. They gave me a Chrysler Pacifica, which was a huge minivan. I asked for another car, something smaller, but that was all they had. The nice lady at the counter gave a number to call the next day if I wanted to change cars.I called the number the next day, told them I wanted something smaller. She said to just come to the Airport to switch cars. I asked do I need to fill it up or anything, she said no.So I went to the lot, parked the minivan, talked to the same lady that I talked on the phone, I gave her my keys, she gave the keys to a car. She asked is a Nissan Sentra ok, I said perfect. No paperwork, zero fuss, the whole interaction only took a few minutes!!I never would have thought it would be that easy!! Major props to the people working at Alamo Rent A Car at the Syracuse Airport, excellent, excellent customer service!!
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July 2023 by Kern W.
Easy access to the car and easy return.. love the fact rental was onsite and I did not have to be transported to another location. Seamless process, vehicle was available.. absolutely no hassle! Time at the counter was minimal, staff was extremely helpful and friendly
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June 2023 by caridad mesa
They gave me a car with leaking problem and the replacement didn't have much antifreeze. They still charge me full price even I didn't have a car, and the replacement didn't came with carseat, so I had to buy carseat for my kids. I talk to the front desk about my issue and they didn't care.
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June 2023 by Allen and Sissy Ashley
After renting a very dirty car (bird p*** on hood, coffee-like dripping in console, last person’s rental agreement in glovebox and a strong obvious tobacco smell) from Alamo at the airport in Buffalo, spending an hour on the phone trying to set up an exchange over the phone with Alamo, who told us it could take up to a day for the exchange to happen…. What a pleasant experience with the girl at the rental returns and the man behind the counter!! She greeted us with a smile, told us it would not be a problem. He took care of us right away. Thank you to the two Syracuse Airport Alamo employees!! I wish I would have gotten their names. In less than fifteen minutes we were on our way with a clean car.
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February 2023 by Rafael Padilla
Dont reserve with Alamo at this airport, especially if you arrive late evening. You have to go to the counter and they wont have anyone working the counter, you will have go to enterpise, and they are all slow, so you'll be waiting like an hour for a car. Seems like hertz is the fastest at this airport. Horrible.