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November 2023 by Syracuse Exterminating
Went to American eagle to buy jeans. It was me and one other customer in the store with FIVE EMPLOYEES. I was told I could not try clothes on because they were short staffed by a the manager on duty who was sitting at register doing nothing with the other employees. No longer a customer.
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September 2023 by Jim G
Absolutely unclean Store manager was extremely rude over a price and it took 20 minutes before the manager came. Store clerk was rude as well and even said in front of my daughter, "The price is the fu¢ken price" Never shopping there again and possibly another American Eagle store.
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August 2023 by Dave Johnson
Well, you risk being hurt by one of the many shootings and other violent crimes going to Destiny USA only to be treated like garbage by certain employees. Not all, just certain ones. Bad customer service is the reason online shopping is taking over.
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April 2023 by Jacob Rutledge
No customer service at this place, just cashiers, had to wait for two employees to finish a personal conversation before one of them decided to ring me out…Maybe that’s the standard for this company?
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March 2023 by Kim
Staff seems annoyed, while other staff members are always saying excuse me to get in front of you while you are trying to shop. As my daughter said, I am not a fan of this stores attitude.
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January 2022 by rhiannon ellison
Not super size inclusive on jeans
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December 2021 by Ben Adarsi
The T shirts you buy here shrink easily when in the dryer. But they have great t shirts if you ignore that for a moment.
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November 2021 by Kali Renee
I went into American Eagle looking for some jeans that I had been recommended to try, so I grabbed a few things I liked as I always do when shopping and tried them on. After doing so, I came out of the fitting room with my things and the two pairs of jeans that I was buying for 65 dollars each might I add, for there to be 3 security guards all seeming to be extremely worried about what I was doing and standing outside of the door like I was gonna run out. I worked in retail for a about a year so I’m well aware that when you believe someone is stealing you customer service them and ask if they need help with something, which happened to me not once but twice with a police officer standing at the associates side, which then was followed by the associate watching me very closely while I did the rest of my shopping in the store. I will never shop at American eagle again after that experience, it was embarrassing and definitely not worth the 140 dollars I spent on the merchandise. This has never happened to me before and I hope it never happens to anyone else because that is beyond ridiculous.
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September 2021 by Jackie
Great leggings!! Thank God the store is still in Destiny Mal! So I could try on and get the ones I wanted and the correct size.. Staff was great too!!?
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September 2021 by jen mauro
My daughter had an armful of clothes to try on at 8;20 this evening. When we asked to use the dressing room, we were told they’ve already cleaned them for the night and weren’t allowing anyone to use them. I was surprised a retail store would close down their changing rooms 40 minutes prior to closing. Especially the weekend before school starts.
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December 2020 by Jen H
Bought a pair of jeans online for two hour pickup, on sale, when I got to the store two employees told me they would exchange the jeans for the same sale price because they didn’t have the ones I ordered. When I got a new pair, they told me they canceled my order, and I had to pay the full price. Absolutely disgusting.
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November 2020 by Hakim
Ugly costomer services write insult names on doors dressed rooms
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September 2020 by Nick Mattey
Amazing store with beyond friendly staff. Always very helpful in helping me find jeans because I never know what style or fit that I want to try on or that will look nice on me. They also have an amazing clearance section that is always full of good clothing for a decent price. Best jeans I have ever bought!
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September 2020 by Peter Oakes
not as good as other stores with limited stock
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January 2020 by Kevin Carpenter
Typical American Eagle store, well kept, medium sized footprint.
