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January 2024 by Hannah L
Juliana was SUCH a help when I went in earlier today. I had to go in to exchange what I previously bought, she helped me find just the right size. She was so easy to talk to, understanding, and just a down to earth girl. She made my transaction so easy to do. Thank you Juliana!!
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August 2022 by Misty Toole
I love this Store! Not only do they have great merchandise but the staff is always smiling and helpful and they are all adorable!!
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July 2022 by Alana
I usually go to VS and decided to try Aerie's underwear for the first time. I had the worst experience at this store. I heard from this brand on Instagram and it was all about diversity and inclusion. However, the people who work there do not correspond to this. They're rude and don't pay much attention to customers.
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July 2021 by Lily Grenis
Bra shopping gives me agita and I do not understand "sister sizing," "proper fit" etc. Totally clueless. Have had trouble with Aerie's sizing in the past, but the girls at this location were angels who spent so much time helping me. Finally found and ordered the perfect bra! Please give them all a raise
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July 2021 by Netsanet Morrison
When I walked in just looking around she called security on me saying I was stealing and when they checked me I had nothing I wouldn’t recommend going to that nasty disgusting place
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June 2021 by Heather Peterson
I love this store and as a customer who shops in this store all the time for my daughter, I have NEVER had a poor experience like some are describing. My daughter thoroughly enjoys her time here and the staff is AMAZING, they are always helpful and provide such great customer service to us. My daughter shared this tik tok video with me and as someone who has a bi-racial daughter I (we) have always felt very welcome in this store, including the woman in the video who has been very helpful to us in the past.From a repeat customer who shops here bi-weekly, I want people to be aware that one experience caught on video that doesn't show anything other than a a couple people being quiet, there was clearly a reason you were asked to leave, it may not have been you that actually caused the reasoning behind the security guard arriving but maybe the people you were with did something and you were caught in the middle. So before you start treating someone life, think twice...
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June 2021 by Diana Zelaya
The manager was very unprofessional and dressed very inappropriately and was rude when we asked for help she literally eye rolled at me before helping us. The workers here seem to young and self involved constantly on their phones and have way to much attitude to people who are just trying to ask for help. It honestly felt like I was surround by high schoolers. After seeing the tik tok I thought I should share my experience your staff is rude, and discriminates against people who causing no trouble shame on you aerie is suppose to be accepting of all. If you truly believe in your motto you would apologies to the women who was harassed by your employees for only getting a mask they called security on her and she had to leave the mall. I bet if you watch the security camera footage you would see that all she did was get a mask and then come back to call your employees out for calling security on a innocent black women.
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June 2021 by Breanna Millsap
The staff was very rude. I was cussed out and asked to leave for the day all because I went in to grab a FREE mask.
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June 2021 by yaire perez
the staff is very rude
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June 2021 by Kaitlyn Kearns
The staff is incredibly rude. I’m sure you guys are aware of the tiktok that went viral of your employees and I would be ashamed if thats the representation of my store
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June 2021 by Awalkadaywithjp “TossAnotherOne”
i saw on tiktok a video going around of a worker with the most disgusting attitude - management should really look into that video because even if the person was a karen you dont give off that attitude to anyone
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June 2021 by Matt Attman
Shame on your employee for calling security on customers for no reason.
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June 2021 by Michelle Melendez
Aerie has a variety of sizes, beautiful styles and colors, plus sizes available online and a friendly helpful staff. This is one of my favorite stores.
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June 2021 by Grace B
my friend went into this store for a mask, received one and was about to leave before two of the employees called security and said she was looking sketchy. all other stores are the same but this one especially overpriced, unenthusiastic employees, and overall awful time.
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May 2021 by Marilyn L.
I had the best experience. It wasn't my intention to shop here, but since I was at the mall and was passing by, I thought to myself that all of my unmentionables could use an update if not a serious regime change. Firstly, an Aerie employee was stationed at the store entryway to keep count of customers. This was great because it kept many of my anxieties about crowds at bay, and I felt like I could browse in peace. As I was browsing, another employee greeted me and asked what I was looking for. She really listened and helped me by narrowing down some options and giving her personal experiences. She helped me find my size, different colors, and even gave the pros and cons of each style. At the registers, I noticed plastic screen barriers and bottles of hand sanitizer. All of the employees were appropriately masked and extremely friendly. While exiting the store, I saw the employee/door-person adjust her customer count and wave in an appropriate number of customers from the line that had formed since I initially began my visit. About the items I purchased, they are amazing. The colors are beautiful and everything is well-supported.
