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March 2024 by Ethan Fordham
I am a husband, currently sitting in the buffer zone of the dressing room, waiting for my wife to decide. I’m glad to be here. No issues there. I want to help; there is no lack of desire on my part. But, I am limited in my ability to assist my wife as she purses an outfit for her branding shoot. This is where the Ann Taylor staff come on the scene. They are responsive and capable. They know all the pieces, their colors and sizes. They run back and forth from the floor to the dressing room, helping a desperate woman acquire all she needs to dress for success.The Ann Taylor staff are the real MVPS today.
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June 2023 by S
This is a great store for finding women’s business casual clothing. The designs are pretty, professional, and comfortable. We were successfully able to clothes that fit my short 5 foot tall girlfriend that normally struggles to find clothes that actually fit.Thankfully they were running a big 50% off discount when we visited and we were able to get all of our items for roughly $30-$40 each (which is a bit expensive for 1/2 off in my opinion but not unbearable).There is also a 30 day return policy which is very nice.They also have the nicest dressing rooms that I have ever seen. Each room is quite spacious with 3 piece mirrors and decent lighting.The staff was also kind and very accommodating.
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June 2023 by Sam Williams
This is a great store for finding women’s business casual clothing. The designs are pretty, professional, and comfortable. We were successfully able to clothes that fit my short 5 foot tall girlfriend that normally struggles to find clothes that actually fit.Thankfully they were running a big 50% off discount when we visited and we were able to get all of our items for roughly $30-$40 each (which is a bit expensive for 1/2 off in my opinion but not unbearable).There is also a 30 day return policy which is very nice.They also have the nicest dressing rooms that I have ever seen. Each room is quite spacious with 3 piece mirrors and decent lighting.The staff was also kind and very accommodating.
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February 2023 by Amber Young
I don't agree with the review that the team is nice. They are snooty and treated me like I didn't deserve to shop there. Felt like I was in Pretty Woman! Bought my $200 dress (yes, I can afford it, ladies,) and won't be returning.
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December 2021 by Randy Mahar
My last experience with online Ann Taylor may be my last Ordered 2 months ago, no updates at all. I sent 3 emails, no updates. Today I get an email saying out of stock, sorry order was cancelled. Ha, I have other choices and are happy to exercise them
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February 2020 by Desiree Stevenson
Very overpriced but clearance is great.
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March 2019 by Lleda McCurty
Nice, helpful staff.
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August 2018 by Ticky Doyon
Great staff. Willing to help. Store is clean neat. Full of great clothing.
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August 2018 by Jennifer S.
Absolutely terrible customer service. Was greeted with an up and down look and a grunted hello. No eye contact while helping me with a return. Clothing on racks often wrinkled. And once you reach the fitting room good luck with help for other sizes.
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June 2018 by Jeninne Wright
as expected
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March 2018 by D B
The Store Manager and the team here are amazing.!The team is warm, welcoming, knowledgeable, and knows their fashion. I have always had a great experience here. When people complain, it's usually because they are SO needy, that they are instantly put off if someone does not acknowledge them right away., or because they are habitual returners , who's cannot get their way. Understand that the retail climate is very different now, and more and more people shop online, therefore decreasing a company's need to have so many staff in store. They are spreading themselves thin. Getting to know the staff and each other might help a disgruntled customer "get it". Nice job team Ann Destiny USA.
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August 2017 by NaNa I
the staff at this location is horrible . I refuse to even go there anymore because of them. When you walk in they give unwelcoming looks. I wish they could replace the whole staff and have friendly happy ppl work there. I do love the cloths , but wont shop at this mall anymore. In other citys they have nice ppl working for them , in syracuse NOT SO MUCH !!
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June 2017 by K t
Some staffs not nice
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May 2016 by Lisa Cox
"Some" staff members are snobby, compared to the stores in other cities. Nice merchandise however. I guess it depends on how much you want something to hand over your money to bitchy sale clerks. Better off maybe shopping online. Maybe it'll send message to cooperate.
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November 2015 by Chungwon Cho
Be aware of this store. The B**** refused to refund the clothing I bought at this store. I have the original receipt and it was not the final sale. I talked to the customer service at online store and was asked to send the item to them so that I can get full credits. What a hassle!
