Apple Syracuse

Most Recent Comments

• November 2025 by Travelers Narrative
  Big store in the mall with lots of apples 🍏
• November 2025 by Kemal Ispirli
  “Mike” the manager thinks that sales will increase if sales reps interrupt customers having a conversation, repeatedly until the rep get an answer to “have you been helped?” 2025/11/22 5:30pm
• November 2025 by Mauricio Cortes
  Came to get a battery replacement 1hr and 20 min before closing time and I was lectured on why I arrived late. Didn’t get any help.
• October 2025 by Nicole Pacheco
  This store is better than the one in The Bronx. They had people that actually knew the products and services they were selling. Would definitely return to this store.
• October 2025 by Timothy Morse (Tim)
  Phone was done at 4:08 for its repair. At 5:35 decided to check repair status and it said it was completed. I requested a phone call when the repair was completed, never received it.
• October 2025 by Innovative Constructions
  What a great store this is! Nice and clean of course every Apple is very clean as usual.
  The staff here was very helpful. They went beyond what any store would go to help us with the phones we looked for.
  Thanks and yes would recommend for sure to stop by.
• September 2025 by Victoria Reale
  Customer service is very poor. Most sorriest establishment I’ve stepped in all year :-(
• September 2025 by Willing Kilton
  I enjoy their holiday displays.
• October 2024 by Steppedpanda
  Samsung better
• October 2024 by Eugene G
  Lower your expectations
  Go ONLY if you have to. Check the website for orders and try to call support before/instead of coming in
  There are no geniuses at their bar…
• September 2024 by Tiffany Brown
  They don’t know how to fix ANYTHING went once to get my phone fix ended up needing to go 6 more times because they caused more damage than they fixed ! Claim they gave me a new phone turns out it was refurbished never even authorized the new phone they couldn’t figure out a problem they cause in the first place was told if they didnt tell me about it wouldn’t had even known they gave me a different phone when I can see on the IME serial that it’s different told me because they couldn’t fix it they had to give me a new one which was a LIE !!!
• September 2024 by Yixian Huang
  This was the WORST experience I've ever had at an Apple Store.
  
  My appointment was at 4:10 PM, and I arrived 30 minutes early. They checked me in, told me I’d be seen shortly, and left me waiting. After sitting for 15 minutes, I stepped out to use the restroom and came back at 4:01—still well before my appointment time. When I returned, I found out they had canceled my appointment **WITHOUT ANY WARNING**!
  
  They claimed they didn’t see me when they were ready, even though it wasn’t even time for my appointment yet! There was no text, no email, nothing to let me know. Instead of fixing their mistake, they told me I’d have to wait another 30 minutes for the next available time slot. Unbelievable! The staff were rude, dismissive, and completely unprofessional.
  
  If you want to deal with people who cancel appointments without reason and leave you sitting there wasting your time, this is the place. Otherwise, **STAY AWAY**. I’ve never been treated so poorly in any store, let alone an Apple Store!
• September 2024 by Nikki Zaccaro
  to the homeboy in the front of the store you should probably lose the snarky condescending tone when talking to costumers. I literally asked this worker what day the new iPhone 16 releases , he told me this Friday. To which I asked when the watch also comes out , he then responded in the most rude condescending way. I would have made a sale in there if it wasn’t for his demeanor. I didn’t know I had to assume all apple products come out on the same day. Put bro in the back of the store instead of the front !!!
• September 2024 by Julie Criste
  Apple always comes up as a place I got directions to yet I have never once typed Apple into any search bar. This may be from the constant shadow/stalker I seem to have following me anywhere I go.
• August 2024 by Dana Grillo
  Don’t bother making an appointment. They don’t honor the time. They get irritated if they don’t understand your problem. I understand they’re probably smarter than me. But they don’t want to know if they can’t figure the problem out. They can’t say the simple words I DON’T KNOW.