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January 2024 by Carly Smurthwaite
We were met by Alexis when we first walked in. He was very pleasant and helpful. He made sure we knew all our options and was absolutely wonderful to work with. Will definitely be back!
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January 2024 by Susie Ippolito
We had a great experience buying our new bed with Anthony McLaurin at Ashley in Camillus. He has an impressive amount of knowledge about the beds they have for sale. He was able to answer all of our questions. It's a big investment and Anthony was a great help us confidently make the best possible decision.
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December 2023 by Necole Carpenter
Misleading Promises and Poor Customer ServiceI placed an order for a bed in November with the understanding that it would be delivered by December 12. However, the delivery was delayed twice, first to December 23 and then to January 16, causing a significant inconvenience.What's worse? On December 12, the exact bed that was meant for my house was conveniently placed in the store as a showroom model instead of being delivered to me. When I approached the store and asked if I could take the floor model since mine was being showcased, I was outright denied without any plausible explanation.The lack of transparency and the disregard for customers' needs and commitments is utterly disappointing. Not only was the promised delivery date missed not once but twice, but the company also saw fit to prioritize using my ordered item as a showroom piece rather than fulfilling their obligation.What's most disheartening is the dismissive attitude displayed by the staff when addressing my concerns. There seemed to be no attempt at finding a solution or even acknowledging their mistake.This experience highlights a severe lack of accountability and customer care. I strongly advise potential customers to reconsider purchasing from Ashley if reliability, honesty, and respectful service are essential to you. As a paying customer, the treatment received is unacceptable, and I hope this feedback prompts the necessary changes in their service and attitude towards customers.
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December 2023 by Connie Kennedy
Well I have to say we had a wonderful afternoon with, Sierra Castro! I’ve worked in retail for forty years and I give her a 10! I went with my friend to shop for him. When I left I had spent, 1700.00 and enjoyed our experience with her. She was well informed, very friendly and patient. All of that and absolutely no pressure. I just retired from 25 years managing a fine jewelry store in Fayetteville NY.When purchasing my new mattress I was seated in an unusual chain. I have back issues and the, Art Deco, chair fit me like a glove. BUT it wasn’t for sale. It was old and had some damage to the fabric but I still wanted it and it was not priced. Sierra called her manager . He was professional,And greeted us with a big smile and a hand shake.He extended to me a price of 200.00 for the chair. He really knows how to take care of the customer.Congratulations on your choice and training of your associates. It’s not easy to come by these days. Many thanks, Constance Kennedy
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December 2023 by Josh Yager
I dealt with Anthony, it was a great experience. He gives you ample time to review your options and was very polite/helpful. He setup delivery options as well for me that worked out perfectly. Would most certainly recommend.
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December 2023 by Heather Lee
Recently my boyfriend and I bought a beautiful Sectional and a new awesome bed with an adjustable frame. Both of these items are so comfortable. We were working with Anthony and what a pleasure he was. From his knowledge and expertise on the different products to his patience with making this buying experience smooth and easy. I would definitely recommend Ashley furniture store: specifically the Camillus location and of course, I'd ask for Anthony!
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December 2023 by Amanda Delaney
My husband and I went to Ashley this past weekend seeking some new living room furniture. We walked in and were immediately welcomed by a friendly team and were introduced to Nikki, who provided us with a fantastic shopping experience. She got to know us, developed a good understanding of what we were looking for and tailored our shopping experience accordingly. At no point during the visit did we feel pushed to purchase something, which I appreciated. It was a very enjoyable experience and we are excited to add our new furniture to our farmhouse! We will definitely be shopping with Nikki & the Ashley team in the future!
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December 2023 by Andrea Sánchez
We had a very good experience here, thanks to Nikki. She is very kind, professional, and nice. She spent her time letting us look around, stayed with us, answered our questions, provided any information we could need. She was very patient in helping us find the right furniture and gave us good suggestions. We are happy with our purchases at Ashley Store and we highly recommend Nikki.
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November 2023 by Brian Russell
Alyson took the time to really understand our wants and needs. She worked through several options with us, provided any information we could want, showed us the different colors and options in different colors, layouts and even outdoors in the natural light. Alyson entertained our 5 year old daughter, connecting with us on a personal level regarding similarities with children and made the overall experience enjoyable. She worked on pricing and options we couldn't ignore and was persistent while also being personable, professional and authentic. We highly recommend Alyson for any furniture needs.
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November 2023 by Melanie Pallokat
I placed an online order by telephone through the Camillus location. Christopher, the salesperson, was very helpful and professional. I’ve ordered from Ashley Furniture before and I highly recommend this store. The prices and quality are great.
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November 2023 by AJ Stevenson
Lisa was sooooooo sweet, and extremely knowledgeable on the stores inventory it almost made me cry.Give this woman a raise and a glass of champagne for taking such good care of me.Because of her, I’m gonna drag my wife back just to bask in her light!Thank you again for hiring such a stunning person.
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October 2023 by Aimee Tarin
Our family went in to select a new sectional. We were greeted at the door by Alexis, who immediately asked all the right questions and didn’t waste our time. He showed us sectionals that fit within our dimensions and color choice. We were in and out within an hour and our new sectional should be delivered in a couple weeks. Great selection and great salesman. We’ll definitely be back!
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October 2023 by Sonia DiBiase
Allison was the best part of our experience. We are kicking ourselves for not stopping in sooner. We found a beautiful bedroom set and can't wait to get it delivered. The only negative is that we have to wait till oct 31st to get it! Allison really listened to our specific requests, was patient, funny, just down to earth and realistic. It was her mission to help us find something that we loved and fit our style, and she nailed it. The store was laid out beautifully and had a huge selection. Thank you
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October 2023 by Kristin Marek
Allison was great and very helpful. We were in a bit of a time crunch and she listened to what we wanted and showed us our options. She also helped us get us the best deal! We will definitely be back.
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October 2023 by Kelsea Marston
This was our second experience at Ashley and this one was no different than the first. We received the best customer service and provided so much help and support. We highly recommend this company and will continue going to them for our furniture purchases!