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February 2024 by Kim Sarah
I had a phone call of confirming the appointment made 30 minutes before the appointment schedule. It helped me to get to the bank on time and I met Brenda who helped professionally in opening a new bank account. It was excellent experience. Thank you Brenda :)
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October 2023 by E E
Made a notary appointment for a simple signature on a document, waited for 40 minutes after the manager looked at the document, then were told that they have a new policy that they don’t notarize documents requiring a witness.
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September 2023 by Iman Abraham
I echo what others have said about this bank. You can never go into this branch and not have to wait 20 minutes before getting before a teller. They could have 20 people in line, and 5 employees, but still only one teller. Each and every time I go it is the same story. They see the long line of customers and just don't care. This is a horrible branch for BOA. Horrible.
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August 2023 by Ethan Burwell
Very poor customer service... can't even pick up the phone. Call 4 times and they don't even pick up the phone they just send you to a computer operated answering service. They are really showing you they want your business! Good job Clinton Street branch your doing great things!
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August 2023 by Rochelle Hayes
I would give 0 stars if I could. SLOWEST BANK EVER! THEY SHOULD NOT HAVE 15 PEOPLE WORKING AND ONLY 2 TELLERS. I hate this bank with all my passion. Changing banks asap!!!
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June 2023 by Dawen Liang
This guy, after I waiting in a queue at 3:30 - 3:48, he said I missed the appointment time window, which was 15 minutes after 3:30. At that time he worked for another client. He evicted me back home due to I was late. I shutted to him: don't you see I have been waiting here for 20 minutes? He scared
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May 2023 by J. Kim
This branch has great customer service. Brenda is so hospitable so it was easy to open a new account and make credit cards. Reservation system was so efficient without waiting.+The building is so pretty
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April 2023 by Jiwoo Kim
This branch has great customer service. Brenda is so hospitable so it was easy to open a new account and make credit cards. Reservation system was so efficient without waiting.+The building is so pretty
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December 2022 by Spencer Johnston
Went in for a simple transaction of cashing a check waiting 20 minutes with 8 people still in front of me I would not use this location if time is valuable to you
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October 2022 by Erin Halsey
The staff here is wonderful and seems to be doing a lot with the little resources provided to them. They could use more support. It's often very busy so be sure to time your visits accordingly if you're in a hurry.
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September 2022 by Geoff Schermerhorn
Bank of America is extremely racially bias and they are using predatory loan tactics to create bankruptcy among first time home buyers. Just like the 2006 housing crash. Horrible company.
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August 2022 by Erin Hermann
Multi-billion dollar corporation can only pay two tellers at most to work at one time. You'll wait no less than 30 minutes to do a simple cash deposit. Terrible service to no fault of the staff, which is a shame.
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July 2022 by Jaime Lawlor
Audra was super helpful when I went in to cash some bonds. Very friendly and made the whole process easy and quick - she's great!
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July 2022 by Luis Colón Torres
As a local small business owner you think you come to your bank and get some things done. Although at first it seems like they were trying to help I ended up waiting over an hour and a half for someone to come and help me with my situation. What I experience today here was nothing more than the circus, Bank of America should step up their game, I will be banking somewhere else!
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July 2022 by Mo D
I’d rather watch paint dry than stand in line at this location. The tellers just stare at you!!!! I’m in line as I’m typing this!!!!!
