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February 2024 by Leanna McCarty
The room wasn't clean, someone definitely forgot to vacuum! Just an overnight stay before catching a flight. I won't be staying again.
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January 2024 by Mike Bronchetti
The manager sent me a form letter response, never read my complaint....Everytime I call the Motel, the manager is never there... I NEVER STAYED AT YOUR MOTEL BUT GOT CHARGED ,,$517.49 for a normal night..........No-one will take blame for the messed up reservation.........They charged me $571 for a night I didn't even stay at and won't give me a refund....They got my reservation wrong and won't admit to their mistake....$571 a night at a MOTEL.....RIP OFF SCAMMERS !!!!! Everytime I call to talk to the manager, the manager is NEVER there....$571 LOST for a motel.....RIP OFF SCAMMERS!!!!!!I. I talked to Best Western headquarters to prove my reservation was incorrect and gave them proof, I have proof and they don't care.....$571 for 1 night at a 3 star motel.!!!!!! I was charged a month earlier then my reservation and never even checked in and was still charged $571 for 1 night at a 3 star MOTEL......BIG SCAM RIP OFF !!!!!RIP OFF !!!!!! RIP OFF !!!......... I NEVER STAYED AT YOUR MOTEL. I got charged $571 for a night a month earlier then my reservation....I NEVER STAYED AT YOUR MOTEL but still got charged $571 for a one night stay....THE MANAGER GAVE A FORM LETTER RESPONSE, NEVER EVEN READ MY COMPLAINT......PURE LAZYNESS !!!!! I DID NOT EVEN STAY AT YOUR MOTEL......YOU DIDNT EVEN READ MY COMPLAINT...........WHAT A JOKE !!!!! DO YOUR JOB AND ADDRESS MY COMPLAINT AND GIVE ME MY REFUND !!!!!
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January 2024 by Patrick Flanagan
Nice quiet cozy room. Big Screen TV. BREAKFAST included.
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December 2023 by Mike Kelly
Spent a week here place was very clean room was nice woke up Friday itching all day Saturday itching on the way home was covered in bedbug bites all
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November 2023 by Jeremy H.
Got bed bugs, lady at counter kept asking for my personal credit card after be told no 3 times after I told her I was going to get the company card because this was a company trip and just couldn't wait 3 minutes for me to go grab the card from a coworker, and later on when I told her we were checking out early according to things not going to plan at work, she then asked then why would u book so many days then, because of what I just said lady!
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October 2023 by Claire C.
If I could give this "hotel" zero stars I would. The lady at the front desk gave me an extremely hard time, and she was the rudest person i think i've ever met in my life. She threatened me. She yelled at me and my dad infront of the entire lobby and as i was trying to find a different hotel to stay at, because she would not allow me to check in. She was on the phone with atleast six other people talking about me and giving out my personal information to multiple people. Disgusted. Also awful area for a "hotel".
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October 2023 by Kevin Touchbourne
Spent 1 night with 2 rooms to go to the fair. We were quoted 270 canadian dollars yet they chaged us in U.S funds so 450 canadian per room per night. Don't book direct!
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September 2023 by Arup M
Staying one night on our way back to Canada. Non fair time and weekday. Spacious room, carpet fine, bed is comfy, ac worked well, all basic amenities provided. A few minor things need TLC or upgrade. But for $89 USD on Priceline...... can't beat it. The attached steak house is great.
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September 2023 by Jessica DeGennaro
If I could give this hotel zero stars, I would. If you are looking for a place to stay please save your energy and money and do not book here. A friend and I basically got scammed out of $330 for an extra room we did not book and the woman at the front desk (G?, I’m not sure her name) had the worst customer service I’ve ever experienced in the hospitality industry. She was short, rude and was not willing to work with us or customer service on the phone. Besides the very underwhelming service and staff, the room was sketchy to say the least. My bedsheets had blood on them, which after seeing that I wonder what else they skip out on. It did not feel clean and left us feeling uneasy the rest of our stay. After calling Best Western corporate and getting no refund or anything else from them please stay away from Best Western. Especially the Best Western Inn at the Fairgrounds.
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September 2023 by Brenda Fink
My sister and family traveled to visit from Florida. I met them at the hotel to go to the state fair since I live in Syracuse. Her hotel room was WAY overpriced due to price gouging, no soap in the room,curtains were straggly, ,charged her extra money for a cot( that they NEVER PROVIDED), and they charged her for me staying there ,when i can clearly prove that i left! The management tried to argue that i was there for their breakfast, when i clearly wasnt. When my sister tried to tell them they were mistaken, The management didn't care, very poor attitudes, the employees are absolutely no help. Corporate will be involved. This place is ridiculous and don't waste your money.
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August 2023 by David Butler
Went here for the state fair. It was terrible.1. Half the lights in the already dark room did not work2. There was 0 bathroom toiletries (including soap…)3. Blood on bedsheet4. Previous customers laundry found in room5. No working phone6. Customer service was terribleOverall, the location was perfect, and the complimentary breakfast was decent, however for 340 dollars a night the rudeness, the lack of cleanliness, and maintenance upkeep classifies this as the worst financial decision of my life.
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August 2023 by Robert G.
No hand soap in the bathroom to wash your hands, so I try to get soap from the shower and that's empty. Also the remote didn't work and I tried to remedy this and got nothing bet attitude from the front desk clerk.
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August 2023 by Taimoor Sethi
Rooms were ok. But the stay was spoilt by the most arrogant rude and unpleasant grumpy lady sitting at the reception. Who didnt even reply to our hello let alone greeting us with one. We have stayed in so many hotels around the world but this lady who everyone was referring to as " G " was the worst. She is not fit to be sitting at a hotel reception.Noteworthy details: Needs improvement . Every paying customer deserves a good experience
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August 2023 by Tim
Average Hotel. Top floor smelled of smoke a bit. Decent breakfast in the morning. Went to the Amphitheater for a show. Walked back. Overall positive experience. Stayed in worse.Nearby activities: Amphitheater near by. Walkable distance. 10 mins with a shortcut.
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August 2023 by Ann
The front desk staff where less than helpful. We asked walking distance to the Amphitheater. We where told to Uber as it was a 50 minute walk. Uber literally took 2 minutes and let us out at the end of the street.I asked for an extra set of towels which seemed to be a big deal.The “Free Breakfast” looked sketchy. Sausage looked like it was reheated.The sheer curtains are frayed.The bathroom and rest of the room albeit old and dated where exceptionally clean, kudos to the housekeeping staff. Lastly bring your own coffee if you can. I think sewer water would have tasted better than the “stuff” in my cup.
