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April 2024 by Dakota Jewell
Stopped by this afternoon for our son's first time at Build a Bear and I gotta say, the staff we encountered were extremely off-putting and rude. Energy seemed way off in the store, even for a slow weekday afternoon. Definitely has made us think twice about coming back, sadly.
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March 2024 by Michelle Ayers
Enjoy the place the employees were very nice and greeted you and asked if you needed any help with picking out anything. Let you know there was a sale going on too.Will be back again soon.
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March 2024 by Jean Nitch
The staff was wonderful
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March 2024 by Lil Fox
This location seriously needs to retrain its employees. Never in my life have I been so mistreated! I drove an hour and a half SPECIFICALLY to come to Build-A-Bear only to be treated extremely rudely! The staff member did not offer any assistance, when she finally lowered herself to talk to me her tone was rude and her body language was standoffish. She asked boyfriend and myself if we actually wanted anything. I told her we were there to build a bear and before I could tell her it was my boyfriend’s FIRST time in a build a bear she rolled her eyes and very snottily said “well obviously!” I then told her I couldn’t pick between 4 different animals, she did NOT point out the sale to me (2 for $45 which I would have JUMPED at). When I saw the Harry Potter bears and pointed them out to my boyfriend she very dismissively said “Yeah, just get one of those.” Upon turning my back to her to examine the bears, she and a co-worker mocked me quite literally behind my back. They couldn’t even wait for me to be out of the store! My boyfriend pointed out to me they were being extremely rude, I was so excited to be there I hadn’t noticed (I’m autistic). We left the store and I hadn’t even made it to the store next door before I was almost in tears. She cost the store not only a HUGE sale today but several others. My sister-in-law has also vowed to never shop at this location and she has two grandchildren who are still very young.Do better build a bear….
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January 2024 by Mark
We took our granddaughter to destiny mall Syracuse. She got a bear at Build-A-Bear for her 6th birthday. Staff was very helpful and friendly.
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January 2024 by Dontae Finney
Every bit worth it. Got a gift for a friend and couldn't be more happy with it.
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October 2023 by eric H
Bring your wallet if you plan on bringing the kiddos lol
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October 2023 by Venus Seneca
I loved making a bear there it was great
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September 2023 by Randy Ford
Expensive as hell but at least they sell 50% gift cards at checkout. My daughter is super happy...
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September 2023 by Meghan K.
This is a fun spot for a birthday party, or to take a young child for a special outing! The staff are so patient and great with kids, and make them feel excited about the stuffed animal they are making. So many adorable animals and outfits to choose from!
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August 2023 by Leean Hall
Absolutely amazing. Was my daughter's first time and they made her first time so magical
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August 2023 by Kari Duncan
The kids had a great time and the employees were very friendly and helpful!
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July 2023 by Susanna Mosgo
Have done this a couple times with my daughter. It's still a great concept. We enjoyed building a bear. The selection is a bit smaller than I remember. No ponies which my daughter originally wanted. But she found something nice anyways.
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July 2023 by Emily Robinson
The staff was so nice and friendly even when my 2 year old was overwhelmed, they did a great job
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July 2023 by Steve L.
It's a nice idea but vastly overpriced. By the time you've chosen and accessorised, you're looking at about $50.....too much IMHOVery nice and helpful staff though.
