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December 2023 by JC
I went to Byrne Dairy for coffee which happens to be free every Tuesday, if you have a reusable Byrne travel coffee mug. I also bought the holiday mint flavor ice cream & it is excellent!
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September 2023 by Otd J.
Have came in multiple times after 12pm as I am an overnight worker and shop with Byrne dairy very frequently and have been now told 3 times they will not make food and their deli is closed and they never have pizza or burgers anymore i have been very disappointed in the store in Milton ave and Onondaga blv becsuse I used to go in their almost everyday and now the new staff thinks they don't have to sell food after 12 and we'll yourbopen 24/7 so should your deli and friers atleast have pizza or burgers this is so beyond unacceptable I hope corporate sees this I get that u might be under staffed but to have nothing for food is beyond ridiculous
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August 2023 by Gloria Hunt
When I get a Cornbeef sandwich or a Roast Beef sandwich THE MEAT IS CUT SO THICK YOU CANT BITE INTO IT. BOTH OF THOSE MEATS NEES TO BE SLICES THIN. VERY DISAPPOINTED
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July 2023 by Ali “Peccant” Azzam
Nothing better than Byrne Dairy for convenience. However, I do have an issue with the car wash at Byrne off of Morgan, Rd. It damaged my vehicle and they told me that I'd receive a call from their dept that handles the insurance claims. However, It's been 2 months now and I never received a call. Not good business.
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June 2023 by Race B.
I have never had a negative experience at any Byrne Dairy until today when I stopped in to the Byrne on the corner of Milton Ave & Onondaga Blvd to get a coffee. The French vanilla creamer was empty with a couple of drops coming out and stopping. It was empty, so I asked an employee if she could please replenish the creamer. I immediately got an abrupt response from her loudly saying: "I'm already doing 87 things today" and she "stomped" away. I found her response to be extremely rude, but didn't say anything back, and asked the cashier if the manager was available. To my shock she said: "that is the manager." I asked the manager's name, and she said Eileen, saying there's a refill bag in the dispenser, and just looked at me as if she expected me to change it. The manager overheard me ask for some creamer from the cooler, and she stomped over to the dispenser where I was now standing. When I say "stomped," I mean like a three year-old would stomp when they're being forced to do something they don't want to do with their legs in a marching motion, arms close to the side and shoulders pitched forward. I had no idea why she was so angry but whatever the reason, taking it out on a customer is extremely inappropriate. When she came over to the dispenser, I pushed the button for the creamer to show her it was empty and a small drop came out and then stopped. At that moment yelled at me: "that wasn't necessary!" as if I was some kid being scolded. (I am a senior citizen) As she was opening the dispenser, I said: "every time I come in here it's empty." That set her off and she slammed the lid so hard I literally thought she fractured the machine. She refused to refill the creamer and stomped away the same way she stomped over saying loudly for everyone to hear: "I'm not taking this. I'm not allowing a customer to talk to me like that." A total meltdown! I was left standing by the creamer dispenser feeling awkward while people gave me sympathetic looks including an employee who was scooping ice cream- when I saw another employee stocking a rack. I walked over to her and asked if she could please change the bag in the creamer and she was very cordial and changed it immediately. She then apologized to me because it was empty. All during this time, the angry manager was in the back by the ovens loudly complaining that she "wasn't going to allow customer to talk to her that way," and I commented to the employee who changed the creamer "I think your manager is having a meltdown" and the response she gave made me think it was typical behavior for that manager. I can only imagine how she treats the people she manages if she gets that mad at a customer asking for creamer. After getting my coffee, I asked the cashier for the number to corporate, and her response to me was "you can look it up online." At this point I'm thinking to myself 'nobody must like working at this Byrne Dairy store.' I asked her to please write it down and she did. I left the store and went to my car and immediately called corporate only to find out they don't have a customer service department, but a rep agreed to listen to my negative experience which she said she would pass on to the district manager. She also told me the manager, Eileen, had been with them for a very long time, so apparently the bar is set low. Byrne makes the best sandwiches I've ever had, but it's not worth it being the way I was treated.I wasn't going to write a review of this incident because I was waiting for the district manager to contact me, but when I thanked the rep at corporate for listening to me and saying: "thanks, Katie," which is the name I thought she said- she snapped saying "it's Keely, it's Keely" in an annoyed tone. I even actually apologized for the mispronunciation, but when the call ended, I thought to myself, why am I apologizing for anything? I was t
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June 2023 by Leah Pekarsky
They have great specials and a good deal for your money
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December 2022 by Melody Wave
old man cashier last tuesday treated my friend and i like criminals. we were just buying snacks, but he felt the need to be standoffish and stare at us as we were shopping and leaving to my friends car. i still have the image of his menacing eyes burned into me because he wouldn't stop staring at us like we didn't belong there
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October 2022 by Bitter Creek
Ordered sandwiches at 9:00 am for lunch on a field trip and the worker was absolutely miserable!!! Worst customer service ever.. will never come here again.. if you can’t be kind to customers get out of a customer service job
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September 2022 by Paul “Norfside dg” Stefi
Norfy here. Yes I get it the gas prices are a bit high. Frankly I would never stop for gas. The service is excelent. The young one is always there and wants to help out. This is the place for ice cream and donuts. The bathrooms are fantastic,. Ask for the donut especial, you can still get them for around .92 a piece if you ask. No reason at all to spend 1.29 for a Byrny. Let the Byrne work for you !!
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August 2022 by Kristeen Frazier
Don’t recommend working here nor any other byrne dairy in syracuse NY. Tara the district manager think she can walk all on you and talk to you however. Eileen the general manager at this location Terminated me with NO verbal warning nor write up. Contacted HR about it and i’m still waiting for the “investigation” to be finished.update - it’s been about two weeks and i still haven’t heard any updates about the “investigation”.
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June 2022 by Dennis Hebert
I would've gave this place no stars the night worker on 6/4/22 @ 12:45 AMAbsolutely ridiculous one sell me a pack of cigarettes even though that I have my ID on me just because my friend that I work with in the carnival didn't have his ID so don't sell to the person that doesn't have the ID so to the one that does but yeah you're going to sit there and say oh well I can't sell to you because he's your friend that worker is a piece of work right there he needs to get retrained and have a better attitude towards customers cuz his work ethic is ridiculous I don't know his name and I don't care to know his name all I know is the person that's working here right now is ridiculous
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December 2021 by Billy Bob
The Deli worker Moe is very upbeat and friendly when making my sandwich’s.
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December 2021 by Courtney Reinsmith
The guy working in the mornings is super nice and friendly. Could say less for the broad in the back. Whenever there's a line you think she would open the other register to help but she's too "busy" dealing with food in the back. And her face is always so miserable. I don't know how she still has a job there.
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July 2021 by Josh Birchenough
Can't ever pick up the phone for orders
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May 2021 by Pamalia Towndrow
I was just in the store. And there was a line from the counter to the back of the store. When i asked an employee if someone could come up from she had an attitude saying they were talking care of other customers. It don't take 3 people to do ice cream! If i could give it a half a star i would have.
