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October 2023 by Tina Mento
The experience I had at China Towne was awesome! I came in with my husband and found the dresser I was looking for. I purchased it and the salesman was very friendly and helpful! He was really knowledgeable with all the information he gave us. I didn't have any questions because he filled us in on everything. Thank you and Kudos to him for exceptional customer service!Tina
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October 2023 by Joanna Jewett
Adam and Josh delivered our new furniture today. They were courteous, beyond helpful, and made the experience extremely easy! We can’t say enough about them!James and Josh came to help with a mattress exchange and were outstanding! They were quick yet thorough! We continue to be impressed by the outstanding customer service we’ve received!Melissa has been a gem to work with - so personable, knowledgeable, and helpful!
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October 2023 by Paul Senecal
Purchased an additional dining room side chair for a discontinued set we purchased elsewhere. We live about an hour from China Towne. Worked with Grace to verify the chair was available. She went way above and beyond normal service to ensure they had the chair as well try to round up a second one for us. My wife and I were very impressed with her efforts for a rather small purchase. She was also extremely friendly and nice as were the other workers we encountered during our visit. Overall, we were very well pleased and would highly recommend them based upon our experience. We will certainly try them again when we need furniture. Thanks for a wonderful experience. It was a pleasure!
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September 2023 by William M.
Do not choose this company for your furniture needs. Besides being over-priced, their delivery options are despicable. After telling the salesperson that our front door was smaller in size since our home is 115 years old and I needed to know if the couch came in sections or if it would be delivered whole, she explained that she would call the warehouse before delivery and let us know. She did not do this. On delivery day, I commented that the company wanted to charge us 233 dollars to deliver the couch inside to our living room, to which the driver replied, "Oh, that sucks. But if you wanted to slip us a little something something, I'm sure we could work it out." Disgusting! So, unless you plan to pay that outrageous delivery fee, be prepared to move the couch into your home by yourself. Being new homeowners, we are very conscious of every purchase we make, even more so in such low economic times. But, the level of unprofessionalism and lack of human empathy displayed by China Towne Furniture is the worst I have ever seen. Save your money and choose an Ashley Furniture store or a more reputable institution with an actual delivery policy that allows for the basic placing of furniture WITHIN your home. Make sure you read the reviews before choosing this store. I can attest that nothing has changed from those complaints, and I am likely to believe that nothing ever will.
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September 2023 by Terry F
The delivery crew, Alex and James, were prompt. Delivery was scheduled from Noon-2pm and they showed up exactly at noon.Set up everything nicely. Very courteous and professional.Great crew!Only issue I had was with the warehouse. They shipped item without a set of legs and had none in stock. But Amanda quickly ordered some.Kind regards,Terry
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September 2023 by Christine Stapleton
James and Adam did a great job! Very friendly! Everyone from beginning to end were knowledgeable and courteous.
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September 2023 by Zane Greenwald
I just had a new sofa delivered, very happy with the product. But I want to give praise to James & Josh that delivered it and removed the old one.. Extremely pleasant & made it very important that my needs have been satisfied with the delivery. Pleasant and knowledgeable. I will definitely be back.
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September 2023 by Patty K.
A big thank you for a pleasant buying experience Also thank you to awesome delivery team of James and Alex who were very professional with great manners.
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August 2023 by Brandy Harvey
Just received my new sleeper sofa and ottoman! It’s as beautiful as I remember when I ordered it. James and Josh did a great job delivering; they were fast, friendly and considerate. They are the kind of guys you want on your team!Thanks China Towne!
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August 2023 by Tyger
Our whole experience, from top to bottom, was a positive one. The saleswoman on the floor, Maureen, was very knowledgeable about the different furniture options for us, and was very patient with our indecisiveness. In between the order and delivery process, China Towne was very good at communicating and letting us know when the couch would be in, as well as when it would be delivered. The delivery guys, James and Alex, were amazing. They carried our couch up the stairs without hesitation and made pleasant conversation the whole time. They also delivered out to Rochester, which we appreciated a lot. Overall, we would definitely order more furniture from China Towne!
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August 2023 by Jessica Becker
We bought a sectional for our new home from China Towne as first time customers. Service was great as we went back and forth deciding what we were looking for. We also had to push our delivery out and they were very accommodating.On delivery day, James and Adam were rockstars! Super prompt, great communication, and so so helpful, getting the sectional set up just as I wanted it, even fluffing all the pillows before they left! They were kind, careful, and friendly. 5 stars all around, we’ll definitely be back to China Towne for future purchases!
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August 2023 by NP Bashta
We bought a beautiful 4 piece leather sectional. It was delivered at the promised time.The delivery men, James and Josh did a great job delivering the furniture. The were very courteous and kind. China Towne should be very grateful for having these two outstanding employees!
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August 2023 by Chris Lansley
Fabulous experience. John Burgess was a very accommodating sales person. He assisted me on a previous purchase. I was extremely pleased when he walked up to help me with my new purchase. He is a pleasure to work with. My delivery technicians were pleasant. They arrived timely and set up my purchase very efficiently. Kudos to my salesman and delivery technicians. Great job.
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August 2023 by Amy Seketa
From start to finish I only have positive things to say about my experience. My design consultant Melissa really understood my needs and taste, my order came in very quickly, and the installers James and Alex were friendly, quiet and very professional. Definitely will shop there again for my next furniture need.
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June 2023 by Briona LaRussa
James and Alex were the best delivery guys. Very nice and respectable. (They were also super quiet with our baby sleeping in the room next to us)We ordered our couch with Katie, who was super helpful and so sweet! We will be buying all of our furniture from China towne!! ?
