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September 2023 by Nunu S
It’s unfortunate , I’ve been banking with them for over 15 years and I will be closing my account …. Their 1800 customer service SUCKS. I am currently on hold for over an hour. This is not the first time. TimeTo switch to a bank that has better customer service.
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June 2023 by Kim Meroney
Beware of the fees this bank charges! I had to cash a check that was written from one of THEIR accounts and got charged $7! I was told I could avoid the fee by opening an account there. No thank you if that’s their business practice!
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March 2023 by Bear Buckshot
Friendly service
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November 2022 by Ben Jacik
Handicap parking. Convenient location. Exceptionally friendly staff, especially Tim.
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September 2020 by James Dunn
Most always a unique banking experience
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January 2020 by Lisa Mirabito
I've had my business accounts with this bank for more than 10 years. They don't charge extra for things like online banking, their app worries well, and customer service, when I need it, is friendly and efficient.
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August 2019 by jeffrey bushnell
Money market rate is very competitive nice people in the branch I would have given 5 stars however Citizens Bank is not open on Sunday and has affected me a couple times because of that not the individual locations fault and I've gone there a few times and their ATM machine has had issues other than that I think it's a great place!
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July 2019 by Antonetta
I want to give the bank as a whole not this specific branch a zero but I have finally had it. It’s been multiple occasions on different days and times that I have needed to deposit money(all forms cash check and cash/check combo) and the ATM returns the cash back saying that it is currently unable to deposit funds; please try again later. Now after the price chopper location closed, it has gone downhill for me and I hope that after I was unsuccessful to deposit cash today (10/27/2018 Saturday) FIVE TIMES!!!! and among other patrons that were depositing and were unsuccessful as well that I will definitely overdraft my account and not being my fault and hope they will fix it. After 8 years of being with this bank, I am looking at changing banks because I can’t deal with this anymore and the attitudes at some times when I go to the branch is unbelievable. Will definitely go to the branch on this coming Monday and hope I can figure this all out. STAY AWAY FROM THIS BANK AS A WHOLE!!!!!
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December 2018 by Margaret Gerrity
I've banked here for ten years and couldn't be more pleased. They are courteous and efficient. We've had meetings when needed, gotten home loans, financial advice, helped with fraudulent transactions and notified whenever there was suspicious activity. Their rates are competitive. Their app works well. Overall they have made banking very easy.
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November 2018 by Antonetta Cassaniti
I want to give the bank as a whole not this specific branch a zero but I have finally had it. It's been multiple occasions on different days and times that I have needed to deposit money(all forms cash check and cash/check combo) and the ATM returns the cash back saying that it is currently unable to deposit funds; please try again later. Now after the price chopper location closed, it has gone downhill for me and I hope that after I was unsuccessful to deposit cash today (10/27/2018 Saturday) FIVE TIMES!!!! and among other patrons that were depositing and were unsuccessful as well that I will definitely overdraft my account and not being my fault and hope they will fix it. After 8 years of being with this bank, I am looking at changing banks because I can't deal with this anymore and the attitudes at some times when I go to the branch is unbelievable. Will definitely go to the branch on this coming Monday and hope I can figure this all out. STAY AWAY FROM THIS BANK AS A WHOLE!!!!!
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September 2018 by Upstate Living
The absolute worst bank for personal accounts. I have had clients with bad experiences as well. Stay far away and you'll save yourself lots of money!!!! Plenty of better options in the area
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September 2018 by Andrea Anderson
Seriously considering closing my account because customer service is horrible. Plus they are slow. Don't go through the drive thru because it's the slowest ever.
