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September 2023 by Jim Sinclair
The sales and repair staff are very friendly and professional. I can always count on competent and courteous service from them when my wheelchair needs repair or when it's time for replacement.HOWEVER--the woman who handles phone calls is TERRIBLE.She accused me of abusing my previous chair when it needed to be replaced after six years. The expected life of the chair is only five years.She accused me of riding my wheelchair all the way across the city from my home to their shop, scolding, "They're not supposed to be used as cars." When I told her I had not ridden the wheelchair all the way from my home, I had ridden it from the nearest bus stop, she still said that was wrong because "they're not supposed to be used as cars." (How many people ride a bus to the stop nearest their destination, and then drive a car the rest of the way??)"They're not supposed to be used as cars" seems to be her go-to rationale for scolding wheelchair users for using their chairs outside their homes. Well, no, they're not supposed to be used as cars, they're meant to be used as legs! And people who don't have disabilities are often known to leave their homes and use their legs to go walking outdoors. This obnoxious woman apparently thinks people with disabilities ought to be confined inside their homes.Recently my chair's seat belt broke, and she told me that wasn't covered by my insurance and I would have to pay out of pocket for a replacement. I contacted my insurance care manager, who assured me that replacing the safety belt is covered. I asked the care manager to call and explain that to the obnoxious CNY Medical woman. The obnoxious woman then told my care manager that the belt must have broken because I ran over it in the wheelchair, because I don't wear it when I'm using the chair.Hello? If I weren't in the habit of wearing it, how would I have noticed it was broken?Over the years I have had nothing but positive experiences with their sales and repair staff. But this phone woman is so unpleasant to deal with that if she says one more obnoxious thing to me, or to my care manager about me, I intend to switch to another vendor for my mobility equipment needs.
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October 2022 by Amy B
John helped us with picking out a portable power chair for my son. To say he was helpful and professional is an understatement. He really went above and beyond to make sure we were taken care of and to make sure we had everything we need. And now I know where to start for all of my sons future needs. Thank you again.!
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October 2022 by Alberto fry
We would like to say thank you. Very much for the kind and clean people that work at your company your coworkers are wonderful Michael thank you. And everyone else thank you and for everyone happy holidays.♿??
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October 2020 by Jessica Lynn
Purchased my breast pump here- staff was friendly and helpful and the process was quick and easy! Got in and out with my new pump (paid for by insurance) in under 15 mins!
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October 2020 by Daniel T
When I needed a wheelchair repair in a hurry, they were there for me.Great service. Friendly people
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October 2019 by Anthony DeMasi
Called about service for my mom’s mobility scooter and they fixed it the same day. They did it while I waited. Great service, great people. Highly recommend them.
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October 2019 by Richard Hilton
Purchased a power recliner. Salesman was knowledgeable, professional and patient. I am very pleased with our purchase and recommend this company without reservation
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October 2018 by Erik Cominolli
Bought a scooter for my grandfather. They gave us excellent pricing and were able to deliver it same day. They are very accommodating and willing to go above and beyond for their customers.
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October 2018 by Cari Joyce
Our family has relied on CNY Medical for years. While Tim G is kind and helpful the billing department is rude and nasty. Our wheelchair was held hostage by his rude woman for nearly 6 months with a “Irefuse to apologize for your insurance company” comment. Cindy was not at all understanding towards our predicament while trying to get my daughter’s wheelchair before school starts. We are taking our business elsewhere
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October 2018 by Sal Barraco
Purchased a scooter from them. They gave me a great deal, and the staff was very helpful!
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October 2018 by Michele Anderson
They been doing a great job for my daughter's walker and wheelchairs for the past 7 years!
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October 2016 by Robert Potter
The worst experience of my life mgr / owner is a rude liar!
