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September 2022 by Valley To you
This is a corporate review...Why don't you have any offices open Saturdays in the Southern Tier? HUGE inconvenience when a customer needs more cash than your ATM will allow (Camper purchase)...and Saturday, Sunday and Monday are 1 business day, so no chance of getting more than 500 all weekend...It's as though you want people to leave. Saturdays are a big deal to the working class.
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February 2022 by Brian Cohen
While I've been treated for terminal cancer over $10,000 was taken from my checking account at Community Bank NA. Though the fraud occurred through no action of my own, they blamed me, won’t pay more than half the money back, won’t apologize, and won’t even tell me how much was taken or how much they made right. Your money is not safe at this bank.
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January 2022 by Ryan C
Tech support is great with resolving issues, but the online banking experience is less than ideal. With other banks, I find that navigating the website is intuitive, with easy to follow prompts. Every time I've logged in I have experienced severe website lag, time-outs, and errors, and setting up an external account with routine payments required me to have tech support hold my hand through the whole thing. Just feels needlessly complicated and not something I've experienced with other banks and credit unions.
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December 2021 by Jake B
Just an overall horrible company. They charge a daily fee (in ADDITION to the standard practice per transaction fee) for being in overdraft. Then when you ask them to cancel the debit card they refuse. The employees were also rude and unhelpful. Do not recommend. Find a good credit union or something—not only will the employees treat you better but you’ll earn higher interest on your balances. I’ve had relationships with probably half a dozen banks over the years and while they all charged per transactions fees not one of them charged a daily overdraft fee. With many banks now allowing you to pay off overdrafts within a day with NO penalty, and paying higher interest on your checking balance, there’s really no reason to bank here anymore. Bye bye.
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October 2021 by Michael B
Just an overall horrible company. They charge a daily fee (in ADDITION to the standard practice per transaction fee) for being in overdraft. Then when you ask them to cancel the debit card they refuse. The employees were also rude and unhelpful. Do not recommend. Find a good credit union or something—not only will the employees treat you better but you’ll earn higher interest on your balances. I’ve had relationships with probably half a dozen banks over the years and while they all charged per transactions fees not one of them charged a daily overdraft fee. With many banks now allowing you to pay off overdrafts within a day with NO penalty, and paying higher interest on your checking balance, there’s really no reason to bank here anymore. Bye bye.
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July 2021 by Jake Barrington
Just an overall horrible company. They charge a daily fee (in ADDITION to the standard practice per transaction fee) for being in overdraft. Then when you ask them to cancel the debit card they refuse. The employees were also rude and unhelpful. Do not recommend. Find a good credit union or something—not only will the employees treat you better but you’ll earn higher interest on your balances. I’ve had relationships with probably half a dozen banks over the years and while they all charged per transactions fees not one of them charged a daily overdraft fee. With many banks now allowing you to pay off overdrafts within a day with NO penalty, and paying higher interest on your checking balance, there’s really no reason to bank here anymore. Bye bye.
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May 2021 by Fred Whitehead
I went to make a deposit at the ATM.put in my pin and selected an envelope so I went and filled it out put my stuff in it and turned to deposit it so took 2 minutes and locked me out took my card for security.are you kidding me.security for a deposit .so now I've got to go fill out a form loose money because I have to leave work early to get my card back.so I guess it's my fault for using the ATM.and of course they won't fix it and it will happen again to someone else.
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December 2020 by Metal Gaming Warrior
I was trying to bank online when I was having password trouble, so I go to the help section and put in my credentials. Another error message came up, so I called the 800 number. They marched me through their menu, then when I get to the last one, they said they were closed. This is most absurd! Getting me to believe that I was going to be able to talk to some on why their online banking was failing, but to no avail. I have half a mind to drive my Magitek Armor through this place!
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August 2020 by Mark Killian
Their online payment system for loans is one of the most painful things I've had to use. It won't save my bank info and it won't let me copy and paste my routing and account number. Its 2020, get your system up to date.
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September 2019 by Chris Welch
VIOLET IS AWESOME! THANKS
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December 2018 by Jared R
Should have never called this bank to do a simple transfer. They aren't reliable . they are awful
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August 2017 by Jack Banta
Showed up 40 minutes before closing and couldn't find a single worker. 2 unlocked doors let me wander around through offices and break rooms with 0 people in them. Was finally told by a secretary of a law firm that shares the building that this is corporate headquarters and they wouldn't deposit my checks or let me buy checks anyway. Classic bankers, clocked in from 9-5 and gone at least 40 minutes early. Makes me not want to trust this bank with my money when they're showing this level of incompetence.
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November 2015 by Eric Winegard
STAY FAR AWAY. I Pride myself in the fact that living in Upstate New York that most people are good people. However, It alarms me to say how awful this company is from top to bottom. Do not do business with them.
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August 2015 by Rhonda clingeman
It looks beautiful.
