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October 2023 by Moe Money
Went to dewitt delta yesterday 10/5, got my car total detail! My car looks like the day I got 3 yrs ago!I want to Thank SHAMIRE,He did a GREAT job on myEquinox!! Please Thank Him Again for taken such good care of my Car!!All employees R So Nice!!!I,ll Be Back, ? U All AgainSincerely, MOE Money ❤️
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September 2023 by Camryn Mangual
im a member and love the carwash side but first time using interior detail. was quoted 45 minutes for basic detailing plus shampooed carpets and vinyl. it took two hours and i still had to point out something they missed on the carpet. i will still return for wash but maybe not detail, underwhelming result for over $100 spent and the amount of time they spent (especially on the carpet)
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September 2023 by Asma Abdulkadir
The male manager in the store is SO discriminatory against customers of color. Have been going to this location for years and never heard of a rule where the delta sonic card has to be physically present in order to receive the discounted gas prices.My husband and I usually have the cards on our phones and they’ve been getting scanned during transactions without issues at all the Delta Sonic locations. Just this week, they’ve scanned my phone and no one opposed.When asked when such rule was implemented, the manager responded with “months ago”. What? The manager serviced our transactions just this week and we used our phones (which he had no problem with).All in all, something’s really off with this manager. It’s giving discriminatory vibes and needs to be looked into. It’s bad business.We frequent this location and will continue to do so because it’s closer to us.EDIT: As expected, the owner is denying any instances of discrimination because he/she doesn’t want their establishment to look bad instead of taking responsibility for their employees.
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September 2023 by Robert G.
After having the QR code on my window registration read by their optical scanner which I feel is not legal, I was high pressured for a wash upgrade. I said no three times after which he warned me that they had new brushes that may damage my vehicle if I stayed with the basic wash choice, I told him that it may be time to warm up my lawyers if my vehicle was damaged due t their car wash. Not being phased by my remark, he then continued to inform me that a warning as such was printed on my receipt.I really don't believe this. Customer receipt contains plate number and transaction number
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September 2023 by Dan Burko
Car wash is convenient, but the tire shine is unbelievably annoying and gets halfway up the actual rim and barely anything on the tire. I ask the employees to turn it off and it’s always a 50/50 shot wether they do or not. Was better in 2020 when the tire shine wasn’t a thing. Thinking about canceling just for that reason.
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September 2023 by Beth
I was so impressed with my service today and couldn’t have been happier due to the way I was treated by Riley E. and Alisha. Top notch employees on Erie Blvd in Syracuse NYServices: Auto detailing
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August 2023 by Gerson Leyva
I am writing because they are raising the amount to pay every 6 months and this is not correct. I have a one-year membership for 21.99 before March and in March they raised it to 29.99. I accepted it because it was not that expensive for a basic membership, but now they raised it again to 39.99, that is, an amount of almost 10 dollars more in less than 6 months. This is unjustifiable and they should justify the amounts because they raise the cost. For this reason I want to cancel my subscription right now and report this on the internet. It is not justified for a company to raise the amounts every six months and more than 10 dollars per just a basic membership!!!
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June 2023 by Enes H
Today I went to get a car wash in Dewitt and it was the best one yet. While in line, employee Devin R alerted me to stop my truck prior to entering the car wash. I drive my truck a lot which tends to lead to a lot of dead bugs on my front grill. Devin took his time and washed off all of the bugs off my front grill before I entered the car wash. That was the first time anyone has had me stop my truck in order to do that. Kudos to you Devin and your attention to detail. We need more Devin’s working.Service: Auto detailing
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June 2023 by Charlie Kabureck
This delta sonic does not do near as good of a job as the one located in Camillus. The one in Dewitt never gets the car entirely clean. I went through the Dewitt wash 3X in a row thinking maybe it just needed it and still car came out dirty. Went to Camillus and in one wash car wash like new. The Dewitt wash seems like it doesn’t have the same chemicals or maybe it’s just out but they continue to run cars through. Also Camillus wash has much friendlier employees. I went to Dewitt and asked for a professional detail and the employee told me to buy tickets instead. I told them I preferred the professional detail and they told me they were booked for months out and I’d have to call. I called Camillus and they had no problem getting me in next day. Long story short don’t waste your time at Dewitt.
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June 2023 by Michael S.
Rude for absolutely no reason. Just asking questions because they don't have any signs or screens showing their packages and what they come with and what the prices are or how long it takes. I'm sure it's fine for regulars but apparently asking a couple questions is really difficult for their employees.
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May 2023 by Barbara B.
This location has been under renovation for over a year. Because delta sonic only has 3 locations spread out in Syracuse, they are extremely busy. This one, because of the renovation situation, can easily take at least 20-30minutes to get your car washed at peak times. Even mid week in the mid morning it's. 15+ minute wait.
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May 2023 by Greg L.
I have a black pickup in which I have been a unlimited customer for several years and I still have to wash my vehicle due to its a laser wash and your vehicle really doesn't get cleaned, my truck in the sun still looks dirty , brought it to the companies attention and never heard a thing? I pay $40 pl dollars a month and I hav two vehicles so it's over 80.00 ,
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March 2023 by Lori Hall
Delta Sonic is a great car wash. I want to thank the folks for helping me through today when I couldn’t get my car in roll mode. I got stuck upon entry and one of the guys came out to help. He was very patient and I was very upset. It was my new car and I was stuck. It’s a Tesla and has a car wash mode but going into roll mode was not so intuitive. Thanks Guys!!!
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February 2023 by Priscilla Santana
I was a really bad experience today 2/19/23... Sam the cashier was very sarcastic and rude when I was asking the prices....I was telling him I wanted a regular car wash and he kept telling me that They don't have any regular car washes...him knowing that I wanted to say just the basic one you have...I have his Employee ID number and will be calling corporate, because if you don't want to be working in customer service, Please don't apply to those kind of jobs...you didn't know if I was a mistery shopper or someone to measure your customer service which it is Zero.Camillus' team it is very different!!
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February 2023 by M B.
I took my daughter's car to the Fairmount location to be thoroughly cleaned at their $39.95 offer. I expected better for that price. The car and trunk was completely emptied of everything, but when I got home to put back her personal items I found the trunk untouched. It hadn't been cleaned or vacuumed. I contacted DS and the young man said to bring it back. Why? At that point it would have been silly when I could either do it myself with the home vacuum - and I was not about to sit in the long line again just to have them do a one minute vacuum. The point being, at $40, I expect that the employees pay attention to their job and do what they were trained to do. I'll not be going back there. I could have done a better job myself with a few minutes of work and saved the cost.
