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April 2024 by Dragons_of_magic girl
This Dunkin is not my favorite. It's common for your drink to be messed up if it's complicated, and service isn't the most attentive. The coffee wasnt too bad though, though I haven't been more than once in the last couple months so things may have changed
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April 2024 by Vanessa Vire
I Absolutely Love visiting The Dunkin Donuts on South Salina Street Valley. Everyone there always goes The Distance to make sure our orders are correct. Love Those Guys ??
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January 2024 by richard relyea
They were out of everything bagels at 10:00 am. So I ordered a regular bagel and it was burnt to a crisp. That was 5 bucks down the
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December 2023 by Quintina Wilson
The employees are ALWAYS in a good mood. A few employees know my complicated order by heart. They are also great with kids.Kid-friendliness: They take their time and help kids choose what they want
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December 2023 by Casey Smith
Very clean for the south side. ? nice workers. Keep it
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November 2023 by Kati
I love this Dunkin and this crew they are very pleasant, fast and
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October 2023 by Serena Lynn
Visiting from out of town and of course needed my Dunkin both times my drink and food were waiting for me. Friendly staff and clean store as
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October 2023 by M.E InJapan
Wait 30+ minutes for a single "Lemon tea" that I never received. They don't hire anyone even tho they CLEARLY need the help. The staff moves as if the customer is on THIER time and not the other way around. NO URGENCY WHATSOEVER. Every TIME I come here it's so organized but the staff are so casual it's crazy. I come in here for 1 thing every other day and I literally spend an hour in here every time. Definitely poor management and the car time ALWAYS in the red indicating not moving fast enough. You wake up and do the same thing EVERYDAY how don't you have better time management by now. It's so unfair because this DD is the only one close to me and I ALWAYS get treated poorly here.
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August 2023 by Irene Saulnier
This was probably the worst customer service experience I’ve ever had. My boyfriend and I just moved from mass to Syracuse and we wanted to stop at dunks to grab some coffees and sandwiches in the middle of unpacking. The coffees were ALL cream. The woman who took our order forgot my bagel and when we asked if we could just add it on when we got to the window, she said “I don’t cook and the cooks are going on break.” My boyfriend wanted to go in there and knock some sense into her blue haired head but I told him not to bother because it was a waste of our time. Thanks for the medium cream, no sandwich worth $15 dollars. Absolute trash.
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August 2023 by Stephanie Lynch
Staff is rude food is cold no hand washing absolutely no customer service
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August 2023 by Jennifer Smith
Good place for coffee but very slow.
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July 2023 by Michelle Lindsay
Worst customer service ever at the drive thru! We could barely place our order with out the cashier asking “ is that all, is that all” after each item ordered. When I got to the window we tried to add an item (because we couldn’t get a word in at the speaker) and she wouldn’t add our coffee. We left the order, drove off and will be contacting corporate!
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May 2023 by Sarah Miller
Good for what it is. It's a Dunkin - You're not going to get chef quality food or amazing service. That said, I always get my food very quickly, and there is rarely a line. Food is always hot and has never been stale or unfit to eat. They do have a problem with certain machines being down or broken sometimes, which can be annoying. Coffee with creamer is not particularly hot, even when they have just brewed a fresh pot. If you want a drive-thru meal that's fast and hot, you should go here. It's healthier food than the Burger King next to it -- I like to get the egg and cheese wake up wraps, egg and cheese croissant, or bagel minis.
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April 2023 by Kenna Kelley
So bad. Ordered the Caramel Craze latte, but I received sugary milk. Completely undrinkable.
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November 2022 by Julio Garcia
The new drinks are out of control good. I hate dunking donuts until recently
