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March 2024 by K Sobiesiak
The employees working here were phenomenal. It’s just unfortunate that Dunkin’ Donuts/The SYR airport doesn’t incentivize working here. By not paying their employees enough, they didn’t have enough staff to have hot breakfast, offer cold brew coffee on draft, or use the mobile app. I’m disappointed I couldn’t get what I came for: hot breakfast, cold brew, and use my Dunkin Points and promotions to pay for my order. However, I did get an iced coffee. They made it quickly and it was delicious.
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January 2024 by Paul Pryor
Tasted like old coffee warmed
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November 2023 by MK Valley Thompson-SanJuanMountainMK
Good service, terrible food. The only hot breakfast option that I noticed past security. Hash browns were soggy and too salty. Chicken wrap was a mystery mix of something that I couldn’t finish.
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November 2023 by Geoff Donaldson
Absolutely the worst staff imaginable. Stand around and do nothing but chat with each other while trying to open. They post they open at 430, but not here. It’s chat time first, make yourself a few coffee drinks and open at 450. Truly pathetic. Some advice if you don’t want to work stay home in bed.
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November 2023 by Dad Dukes
A franchisee that does NOT participate in the rewards program. Save your money and buy elsewhere.
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November 2023 by Michael S
I stood in line patiently behind one group of customers. They chatted with staff for a good 5 minutes before finally ordering. That’s fine. Then a guy behind me approaches the counter to order “free food” ahead of me. An airport employee. Fine. Then they serve him ahead of me. Still standing at the counter for a good 3 minutes. Never acknowledged by any of the 5 employees behind the counter. They were just taking to each other or playing on phones. Literally ZERO service. They barely seemed willing to help the people ahead of me that didn’t get all of their order. I’ve never seen such horrible service at a Dunkin’. I think the manager was one of the people hanging out behind the counter. Literally no one working except to trade “free food” with the guy who might be cooking chicken wings at a different restaurant to trade later. Remarkably horrible. I finally walked away. It was very insulting.
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November 2023 by Janet Horton
This was one of the rudest establishments I have been too in a long time! I ordered a coffee, waited for an appropriate amount of time with other customers getting their beverages before me. I then asked for my coffee and the staff said to me, very rudely, that she had called that coffee multiple times. Her coworker then stated that she heard it called two times also. I apologized to them both and told them I had not heard it and I was standing right there. She then proceeded to get me another coffee and slammed it on the counter in front of me. If she doesn’t like her job and dealing with the public she had better find another one. I visited this Dunkin’ Donuts on October 17 at 9:30 in the morning.
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September 2023 by Jessica Fischer
Line was long and online ordering wasn't available. I almost skipped but so thankful I got in line! The team was quick & efficient. My sandwich was hot & everything was exactly as ordered.
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September 2023 by Rocky Shue
For some reason, they were not serving food? Just coffee and donuts. After ordering coffee, 1 hot and 1 iced, I waited as all the other customers after me were served. After about 10 minutes, I was asked if I just wanted 2 iced coffees. I said no, just give me a refund. Apparently that's impossible and so is my hot coffee. This place is a joke.
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August 2023 by Ross Marullo
They don't accept the Dunkin app and they don't take online orders. No fault of the employees but that's obnoxious to not participate.
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July 2023 by Brian Loeffel
Absolutely terrible. They put a new employee at the register who couldn't ring anything right. Then they started cursing everyone out and stopped serving food because they couldn't get anything right. If I could I'd give 0 stars!
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May 2023 by David Fro
It's a dunkin, not much to write home
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May 2023 by David Bennett
Not open on time. Throngs of people waited and left. Supposed to open at 4:30am. Lost business and lost customers after one of the busiest weekends in Syracuse. No way to run a business.
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May 2023 by Amy Romero
Drive thru for an ice coffee. Dang, it was huge lol. Enjoyed
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May 2023 by Zoe Thompson
I went to Dunkin before my morning flight to get a drink and also happened to order some food. I stood in line for over 20 min, and they forgot to type in my drink order and I didn't look at my receipt until I stepped away from the cashier. They told me I'd have to get back in line if I wanted a drink eventhough it was their error. A similar thing happened to someone in line ahead of me; they only ordered 1 drink, but ended up with two. Make sure you check your receipt before you walk away from the cashier!