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November 2023 by EarlGreyGlitch (PD Cooke)
This was my first time at Element on Water - my hairstylist, Mary, was so friendly and knowledgeable. My hair feels so healthy and beautiful and the tailoring hair treatment was completely worth it! Will definitely be coming back. <3Services: Shampoo & conditioning
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October 2023 by Delaney Reed
Absolutely love Element On Water! Carolyn always does amazing work. Such a beautiful location too!
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October 2023 by Tejal Bagul-Thengodkar
I had my first visit here and after 2 years I decided to get a haircut. I was amazed by Kimberly's fantastic job. I didn't even provide specific instructions, just shared a vague idea, and she created a look that suits me perfectly. The staff is incredibly friendly too. I'm definitely booking her from now on!
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October 2023 by Annie Turkowski
I have been a client at EOW for about a year. Carolyn does a wonderful job with my challenging hair and have had great experiences with Hannah and Kimberli as well. I hired them to do my MU and hair for my wedding, as well mothers and sisters. They traveled and did a great job! I highly recommend!
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June 2023 by abigail perez
I came in for a trim and got exactly that and more. Kimberli was so nice and attentive and made sure i was doin good throughout the whole process. My hair smells amazing and looks even better, feels refreshed which is exactly what i wanted:) would highly recommend this location!Below are the before and after pictures.
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May 2023 by Sevinç Türkkan
Element on WaterWhen I left this salon, I felt humiliated like never before. I took a few days to calm down and put things into perspective before writing this review.This is a very unprofessional salon. I showed up on time for my appointment with Annmarie. I checked in and waited for 30 min. before I expressed my discomfort with the wait time. Annmarie continued to do the previous customer’s hair. After another 25 min. wait time, Annmarie came to me to say, “I’m sorry.” When I asked her how we were going to resolve this, she called the owner who tried to cover up everything by saying they weren’t aware that I was there –almost blaming it on me. 55-minute wait time and the customer is to blame!This place will charge your credit card $150 if you are late or don’t show up, but they will make you wait for 55 minutes, blame it on you, and have you walk away without a haircut and your whole day ruined. I always wondered why this salon is so empty every time I walked by, now I know!If you value your time, steer clear. Do not spend your money supporting such an obnoxious attitude. They get away with this unprofessional attitude pushing us around because we keep going to these “stylists” paying them hundreds of dollars to treat us like this.I’m so glad I saved $150 and didn’t support an unethical business like this one. I highly recommend Billy at The Concept on Water St. He is a very kind and talented man, and charges less than 1/3 of what Element charges, without the attitude!Response to the Response:I have been going to Billy forever. I honored your salon because his schedule was full for a month, unlike yours (for obvious reasons). It is unbelievable that you still insist I was “lost” even though I checked in with the attendant when I walked in, and I made my presence clear to Ann Marie after waiting quietly for 30 minutes.By the way, it wasn’t a “busy Saturday;” I was the only one waiting.Of course, I was upset after waiting for 55 minutes without the ugly picture you painted of me below. I asked how we were going to resolve this, but you had no answer other than blaming it on me and offering a cheap product on the shelf. Were you expecting me to apologize to you for keeping me waiting for 55 minutes or to accept a 5-minute haircut for $150 before your next appointment? Or, were you also planning to keep the next appointment waiting for 55 minutes as you were catching up on your schedule with me? Is this how you value your new customers’ time, money, and hair?I cannot believe that you insinuate I might come back. You don’t think you are the only hair salon in Syracuse, do you? Please remove my credit card information and cell phone number from your system.I don’t need your “love” of making me wait for 55 minutes. I hope you don’t offer that kind of “love” to anybody else, either. But I guess that’s what “love” means at Element on Water: 55-minute wait time, the customer is to blame, no haircut, and go home with a cheap product on the shelf.You would be a good lawyer/liar and should not be in a service business as you are clueless about what that is,
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May 2023 by Monica Burke
Nice place, friendly stylist... but I walked in the door on time for my appointment and was not even acknowledged or greeted... After 20 + MINUTES someone finally came over to me! It was awkward and not a good impression.Service: Haircut
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February 2023 by Tierney O'Connor
They are so professional and talented. The prices are fair and they offer a ton of services and have great products. I love it here!Service: Haircut
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January 2023 by SB
Love it here. They are so knowledgeable about curly hair!
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December 2022 by Laura Bufford
This is such a beautiful salon! I found them on a Google search for curly hair, so glad I did! I’ve gone to Ann Marie twice now and she’s done amazing both times! She has brought my hair back to life and for her I’m so grateful! This salon has such a fun and friendly atmosphere as well! 10/10 recommend!Services: Haircut
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November 2022 by Stefanie Tassaro
I was in town for a wedding and booked a manicure with Kelley. She did an absolutely amazing job! It was one of the best manicures I've ever received - I just got regular nail polish and it still looks perfect almost 2 weeks later. Definitely recommend!Service: Manicure
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October 2022 by BobbiMarie Leininger
My wedding was a couple weeks ago & the girls from this salon Killed it!! Jacquie, Hannah & Kelley did my MIL, grandma, bridesmaids and my hair and makeup. They were so professional yet fun to have around wedding morning with the girls. What I wanted the day of for my hair and makeup was way different than what we decided at my trial a month prior and they really listening to me. I felt and looked exactly how I wanted on my big day! Everyone else was so happy with how they looked and felt too! Highly recommend!!Services: Hairstyling
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September 2022 by Ashley L (augh)
I was so looking forward to an appointment with Theresa after checking out her Instagram (to find the stylist best suited to my vision of what I was looking for - a short, wavy/curly hair bob) and I was RIGHT to be excited! I am so thrilled with the results. As a rightfully busy hair artist, I patiently hopped on a waitlist after she reviewed the first-time wavy/curly hair appointment, though I was lucky to get a spot not too long after contact. I was ready for a long appointment and though the cost was high, it was so worth it (2.5 hours, beautiful cut, kind service) and very transparent.I've never gotten to spend so much time with a stylist and I felt comfortable and we had a conversation about how to care for my hair before we even started. And again, the end result cut and style is so pretty. I feel super confident and my waves are poppin'! The best part is that since there was that initial conversation, I can replicate the cut fairly easily. As someone not very adept at hair products or styling, this is a big win for me!In addition to the quality cut, style and education, the salon is gorgeous and Theresa was kind. I had something of a bad day (grieving a recent loss) before arriving and she took my melancholy in stride and turned my whole night around.Services: Hairstyling
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September 2022 by Gwendolyn Sedai
Haircut was ok. Stylist though spent most of the time complaining about generational issues and disparaging younger folk.Also felt a general vibe of not being super welcome there as an lgbt+Service: Hairstyling
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August 2022 by Kellie Brauchle
My wedding was this past Saturday. My make-up was done by the incredibly talented Ann Marie. She listened to my vision and concerns and made me feel so comfortable.I felt so beautiful all day long and received so many compliments.She is an amazing make up artist. And I'm so glad I booked with her!Service: Makeup services
