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January 2024 by Kristina Caccamo
If I could give this bank zero stars I would. I was a customer for years and they used to be great until recently. Their customer service has gone downhill, website was always down for maintenance or just not working, and trying to get a pin number fixed on a card due to fraud is almost impossible. I closed all of my accounts except my car loan.Today really solidified my distrust and dislike for this bank. No one willing goes through a bankruptcy but I had no choice and surrendered my car. I spoke with 3 different people in this process who in turn gave me 3 different answers. After the discharge I called to see how I surrender the vehicle. I was told they would message a different department and someone would contact me in 24 - 48 hrs to set up a time at my convenience to pick up the vehicle.Fast forward to today when 48 hours passed and instead of getting a phone call, a tow truck came to my place of employment and took the vehicle without my knowledge. Needless to say I was on the phone with Empower quickly to find out why no one called and how to get my possessions out of the car.Thankfully I was able to go to the repo place and clean out my car however the rep at Empower did nothing but give a half hearted apology and play the blame game.Again I understand I was giving up the vehicle and that’s not the point. The point is this is the kind of nonsense that this credit union has become. They used to be customer friendly and rarely did I have a problem 10 years ago when I started banking with them. Today I can’t say enough bad things about them and all I can say is that I hope at some point someone higher up starts paying attention the negative reviews.In short I'd like to thank Empower for making an already embarrassing and tough situation even more so by involving my place of employment.
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January 2024 by Bryan French
I’m really tired of driving fifteen minutes to the ATM to have it not accept cash or be out of order. I’ve never had an issue like this with PNC Bank, Bank of America, or M&T. I wanted to like Empower but after a year and a half of having them, I’m dissatisfied. I’ll be using my other financial institution from now on and will be closing my empower accounts. It’s a shame, credit unions claim to care about their community and members. If they want to secure the younger generation, they need to change. We have more options than ever and things like constant app and atm outages and a lack of a card with tap and pay do not appeal to us. Based on other’s reviews, Empower has a member retention issue. And it’s time they start listening to the people who put food on their employees tables. I may not bring a ton of money into Empower but word of mouth is worth thousands and Empower ought to listen to its members concerns. I never felt a number with PNC Bank, BOA, or M&T. At Empower, I don’t feel like a member, I don’t even feel like a number.
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November 2023 by Sarrah Rose
Got hooked up with this bank from a dealer I bought a car from in May. Traveled two hours so I wasn’t sure what I was getting into. Since then I’ve learned that this is Not an easy bank to work with. I wanted to refinance my car to my bank(cap com/Broadview) and they were giving me a hard time about having a 10 day pay off letter sent over. Why? No explanations. After 3 calls and holding, and transferring I finally got the letter.$10 charges for making a payment(online and over the phone). Oh, You absolutely can not call using hands free for any information, unless you know the last 6 digits of your cars vin number to verify your identity LOLOLOL. Locked out of my account, needing to change my password multiple times, currently locked out again now.This bank is a joke, cause they can’t be serious.Don’t waste your time.
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October 2023 by A Karim Siddiqui
I opened an account but they seized the funds. Now, I am trying to retrieve my own money.Update: They did reach out.
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October 2023 by Jeanine
They sucked like 10 years ago. I asked like 3 or 4 different years if they could give me a new debit and credit card because I was very worried the numbers had been stolen because it was. I was told each time no way and all they would do was reissue the card with the same numbers. I even told them I had no reoccurring charges on it. Since then I have gotten it changed. It was within the last 5 years that I was successful.
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September 2023 by S Hyde
My Empower credit card stopped working the Friday of Memorial Day weekend. For 4 days I couldn't use it. During this time i got no notification from Empower. no email, no text, no voicemail, no phone call. the whole time i was wondering what was wrong with my card and why it wasn't working. i went into the credit union once they opened which was on a Tuesday because of the holiday. the employee behind the desk in the lobby told me in a blunt and unconcerned manner that there had been a fraud alert on my credit card. He said he would take the block from the fraud alert off my credit card and I could continue to use it. he asked me for my card and i gave it to him. he did something on the computer and handed my card back and said "you can use it now". I told him i didn't think this was the right way to handle the situation and asked to speak to someone in one of the offices. when i went in the person in the office agreed with me that a card with a fraud alert on it should not simply have the fraud alert block removed and then the card be given back to the customer because fraudsters will normally try again to commit fraud on a credit card more than once. they explained that the card account should be closed and a new credit card issued. when i complained directly to Empower about the employee at the desk in the lobby who simply took the fraud alert off of my card and then gave me back the card. they (Empower) refused to comment on it. Instead all they would say was that the matter was handled properly once I went into the office. Yes. And the reason I went into office was because of me.I am the one that initiated that. I should have been told by the first employee at the desk in the lobby that I need to speak to someone in one of the offices. Empower's refusal to give complete and transparent feedback on the handling of the situation by the initial employee at the desk in the lobby does not speak well of a company you are entrusting your finances to.
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September 2023 by Deborah A Willis
I have been a customer for a while and I am not satisfied with the service recently. I am getting the run around about an auto loan and forced insurance. I am so tried of the lack of clarity. Cannot talk to the Branch Manager fort their Corporate office. This is frustrating and unprofessional.
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April 2023 by Julio Placeres
Worse Bank ever, had an account for years, and they keep adding hidden charges, they never answer the phone, literally I have been on the phone with them for half an hour and nothing. They have lied multiple times, I do not recommend it, specially if you speak a different languages, they say they have bi-lingual services, but are never available, trying to switch to have my car loan to a different bank and even that, they make it difficult....
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February 2023 by EyeCare Center of Camden
HORRIBLE!
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October 2022 by Griffin Henderson
In late August of 2022 I attempted to withdraw $1,000 from mysavings account here and I have been unable to receive funds.Today I was transferred to four different people for one issue that I am having. I was informed by the rep I finally did speak with that it is his last week and that there are a lot of layoffs occurring. The customer service rep's name is Michael. He told me that his department was much larger and has recently shrunk in size. I do not know the exact numbers from how large to how small.
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September 2022 by Andrew McGinnis
I recently tried opening a checking account here after moving to the area. All seemed well until I went to write a check from my new account. Empower bounced the check even though I had the funds to cover it. It turns out that I was given a debit card only account, which does not allow any ACH transactions or check writing. I was not informed of this restriction when opening the account, and the representative who opened it even ordered checks for me. When I tried to sort this out, I was told that I was ineligible for a standard checking account because I was from out of town. Upon asking for details about the eligibility criteria, I was told, "we don't really have a set criteria. If you come back in two to three months, we can re-evaulate." The one bright spot is that they didn't give me any trouble when I closed my accounts.This was for a basic checking account, not a loan. Visions FCU opened the account I needed without any trouble, and their stuff seems to work well. I'm glad that many folks have had good experiences with Empower, but they sure act like they don't want any new business.
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September 2022 by Suzanne
I was hacked 1k and it’s going to take 45 days to resolve my case. Not happy
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July 2022 by Olivia Ramirez
I have been banking with Empower FCU for years, as for day to day banking I have no complaints. However the message center in the Empower banking app is useless. I had messaged regarding fraudulent charges on my card and got no response. If you have any issues that require a quick response I do not recommend the message center.
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May 2022 by Alex Hamilton
shoutout to a handful of folks here for always making my life easier. Susanne G has taken care of me more times than I can count and continues to be of great service to me and my family, had she not done what she did for me I would have terminated my membership with empower after 15 years.
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May 2022 by Mike Veator
Charging me after you make the same mistake three times in two months. Go ahead and take me to court. You’ll never see a dime from me. I’m closing my accounts with you.
