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August 2023 by Jason Meany
Can't do any banking without constantly going to the branch. Over the phone customer service wait limes always greater than 10 minutes and then hangs up on you. Constant fraud declines even when informing them of charges ahead of time. Will still hold finances when they have declined due to fraud so your account is less the fraud amount until they release it. Leaving Empower as soon as I can.
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July 2023 by Tyus
Nice atmosphere with kind people working there. I was able to open an account quickly and smoothly. Having my card printed on site was new to me and something I appreciated. Much better experience than my old bank. Caitlin helped me open an account and was very kind and knowledgeable. Great experience!
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July 2023 by Mo D
Ever stand in line for 189 hours? Yeah just sign up for this bank and you’ll be waiting for days.
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May 2023 by Joey Cerio
I have used this bank since i have had a bank account. I created a business account here and it was the worst experience ever. They repeatedly deposited my money into the wrong accounts. Even depositing my money into a different companies account. I quickly switched for my business account. I thought everything was fine with my personal account until i needed something. Try calling customer service. Before you create an account just try calling. They literally do not answer. I waited for 28 minutes the first time and 46 minutes the second time both with no answer. I cannot wait to pull my money out of this terribly ran business and switch banks.
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October 2022 by Jose Rodriguez-Dominguez
They are always nice, attentive.. They offer in my experience the best rate of interest. It is safe place and nice neighborhood.
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May 2022 by C ccolgate
Terrible PLACE! Girl at kiosk asked me to take seat- waited 28 minutes/ people sit at desks/ doing nothing! 3 people walked out of there offices - while 3 of us where seated! Another guy, (tall guy) finished with someone walked out of office/ while all of his us still remained seated, and Un-helped!!!! I need to refinance my loan and get the HELL out of this horrible customer service place!!!! P.S. WATCH THESE SLICK PEOPLE!!! Made payments every month- and they claim I DIDNT pay in full- they claim I owe $$, they are trying to make me 30 days late!!!! Even though I payed every month!!!! The lady at the Onondaga road, Syracuse location sent me to a ATM THAT THE CASH WITHDRAWAL ISNT WORKING!!!! This place is unbelievable!!!!
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January 2022 by Mike Awad
This bank is terrible now! They will give anyone an account. Super long lines, the worst thing about this bank is the atm there. Half the time its down. I tried to deposit cash, and the machine took my money and canceled the sale. I'm not the only one its happening to either. Then the bank takes almost 2 weeks to deposit the money they stole. I'm going to switch banks pretty soon, I advise anyone else on doing so too
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September 2021 by James Sheedy
I’m having a hard time transferring money on line. I tried to call but nobody answered? What’s going on? Are they still in business??
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June 2021 by TML
Never had a problem, helpful, friendly staff
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April 2021 by Michael Awad
This bank is terrible now! They will give anyone an account. Super long lines, the worst thing about this bank is the atm there. Half the time its down. I tried to deposit cash, and the machine took my money and canceled the sale. I'm not the only one its happening to either. Then the bank takes almost 2 weeks to deposit the money they stole. I'm going to switch banks pretty soon, I advise anyone else on doing so too
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April 2021 by Rando Person
Went to the drive through today and I had no idea that they closed early, drove up at 5:38 pressed the call button the teller answered and let me know they were closed but told me she could take my transaction anyways. I needed my paychecks in my account that day to pay bills thank god for that teller.Her teller number is 80346.Thank you!!!!!!
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January 2021 by Chris Kimball
Good rates, no customer service.
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November 2020 by Luckie
I would suggest everyone with an Emprower FCU account to withdraw their funds. Horrible experience.
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October 2019 by Rebecca Smola
Empower tacked over 2000.00 on my car loan because they said I didnt have insurance yet I have proof of insurance and they havent reimbursed me and they now want 500.00 a month for a car payment compared to my regular 308.00 car payment. Absolutely ridiculous. I am disappointed and disgusted with this bank.
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October 2019 by albert gilmore
Long line and a customer service person that didn't seem to understand how thier system works for doing a check.
