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November 2023 by Tammy Koster
We've been going there with our dog since she was a puppy. She's 12 and we are transferring her care because we couldn't get a sick visit for 3 weeks when she had some really significant symptoms. We love the vets there but they've taken on more pets than they can reasonably care for since joining VCA.
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August 2023 by HayIts Seany
I will say my dog had a hematoma. They convinced me to spend over a thousand to fix it within days it was back and they said ya that can happen and then told me we could try again for another 1000 or just let it handle itself.Every dime I had went to a problem that was not fixed was not even offered a reduction
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August 2023 by henry bartoszewski
In and out in a half hour. Veterinarian assistant knowledgeable about products being used. Veterinarian answered all questions that was asked. I would recommend to family and friends.
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July 2023 by Chris DeCarolis
It's so wonderful what this place does. I was there for an adoption event. So great - friendly, helpful, and organized
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July 2023 by Sherry G.
My dog went to Fairmount animal hospital for nine years. I don't recommend them to anyone. The staff tells lies and accuse me of .making a threat to staff via phone. When the staff answer the phone. I simply just asked if Dr Lee. The girl that answered the phone if she could have the doctor call me in regards to a few concerns I have. Now it's 80 bucks to walk in the door. I had a schedule appointment scheduled for 2 days later.However I thought a few of my questions could be answered via phone. The nasty clerk that answered the phone said where you have an appointment coming up why don't you just ask those questions then. I said I should be able to ask the questions now. And they consider that to be a threat. You noticed in the pictures they have no black staff. Probably 10% of the clients are black. Warning don't take your dog to this vet. The office manager by the name of Izzy. I called in to complain she takes up for her staff so instead of it being a win-win. This is a horrible experience for me. My advice steer clear of this vet office.
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June 2023 by Casie Zydanowicz
They took really good care of our cat trying to figure out what was wrong with her. She had pneumonia which doesn't normally happen in older cats but that's what she had.
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May 2023 by Beth Parkinson
I recently submitted an unfavorable review of VCA Fairmount Animal Hospital. At that time I was not aware that they had not received updated information from the Veterinary Medical Center of CNY concerning the status of my cat. One of the Veterinaries reached out to me last evening and explained that they were not aware that my beloved cat had died. She was genuinely upset that VCA Fairmount had not been notified and was very concerned about me. She told me that the veterinarians and staff really cared about what happened and wanted me to know. My animals always received excellent care at VCA Fairmount. The veterinarians and staff have always been wonderful to me as well.
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April 2023 by Kaylie Siddall
Excellent veterinary care. We switched to this practice when one of our previous dogs needed emergency weekend care. We have been very pleased with every veterinarian we have seen here. They are thorough and provide plenty of information-including the financial component- when determining the right course of treatment for the animal. The front office staff are excellent as well-efficient, detail-oriented, and helpful!
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March 2023 by Ryan Crowley
I’m in town this weekend, and my dog had some fairly serious issues that arose unexpectedly. This amazing group of people took her in and gave her the best possible care she could have had. Our pets are not patients here and they could have turned my girl away but they made the time for us and I will forever be grateful for this office you all are what the animal care industry should strive to live up to.
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January 2023 by Dave Adydan
On Dec 19th of this year I called their office, and told the girl who answered our dog was having a very difficult time get up and walking and wanted to know what time they closed she told me 6pm. Well it was a little after 5 and I couldn't bring her in they don't take emergency calls, and call tomorrow to see if they had any openings. After 27 years of bringing our three dogs I would think there would be a little compassion and bring her in to see if they could do anything. I'm not going to say her name but, I remember when the two Vet's owned the business it was 5 stars all day but since they sold it to a chain everything is gone, I think I will be looking fir a new Vet ,I'm not saying don't bring your dog or cat there that your decision
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January 2023 by Tina Olgeaty Gorji
I had 2 recent trips to the Fairmount Animal Hospital for a 2nd opinion and euthanasia of my cat. The staff and the atmosphere was truly amazing. I had seen 2 veterinarians, Dr. Guest, and Dr. Fatcheric. Both were honest, compassionate, and wonderful. I would highly recommend this hospital and their services.
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November 2022 by Holly B.
Just started with this office. I do agree I bit more expensive then most but if the service is better I'm happy to pay it. Had our first bump in the road today. Brought my two dogs in for shots to see the technician a follow up appt, as the the vet didn't want to give all the shots at once. It was my mistake I thought my appt was at 2:40, it was actually at 2:20. I was 15mins late. The front desk girl was very kind said no worries they took the 2:40 appt early so they could just flip flop appt. The technician came around the corner and took one look at us and rudely said who are they. The front desk girl explained the situation and the technician refused to see us. I tried to have them just give one shot to one of my dogs and not give the lime disease to both of them. The technician still refused. I'm pretty sure it would of taken her 5 mins to give one dog one shot. She got done with the 2:40 appt at 2:50 so was time to see my dog. As I was told appt are 20mins with the technician. I travel 35 mins to get to this appt. I get it I was late but the right customer service thing to do was to make an exception and give my one dog her one shot. Very disappoint that we were sent away.
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October 2022 by Rita Vollmer
The staff at Fairmount Animal Hospital is amazing! They were compassionate and understanding in a very stressful time when my 12 week old puppy I just adopted became ill. He has recovered fully thanks to the Fairmount team. Would highly recommend this place. Thank you to FAH!
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October 2022 by Jason Bertini
Have taken my pets here 20 years. Have mostly seen Dr. Corrigan who has always been attentive and caring but have had a positive experience with all of the other staff as well. While it is harder to get in quick these days they do their best accommodate my schedule.
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October 2022 by Walter Rodriguez
I believe something changed there and has been great I believe. Super clean, very friendly staff. You sit and wait for your appointment get perhaps some tea or a bottle of water and relax until they call you. I am very pleased when I brought my fur baby.
