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December 2023 by Joanne A.
Beyond 5 stars! !! Zack and his crew at this office EXCEEDEDmy expectations for an extensive packing and shipping job of multiple old and fragile antique items. Everything was handled superbly from start to finish, including labeling box contents per my request. All items were packed with the utmost care. I occasionally do my own packing and shipping. I can tell you these people know how to pack and pad delicate items, right down to the blue painter's tape to hold the packages shut to prevent struggle and possible damage when unwrapping. The actual shipping and delivery was also seamless. I live in Greater Atlanta but these items were purchased from a dealer in the New York area who took my items for packing and shipping to this Fedex location. Everything arrived in excellent condition; zero damage or breakage. The crew was also kind and kept me updated regarding the whole process. I would not hesitate to recommend this Fedex location to anyone with pack and shipping needs, particularly fragile items.
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September 2023 by Charlie Dimick
I video recorded my phone call I now have a lawsuit because I have it all on video you people put my package on hold you refuse to notify me you refuse to tell me why you wasted my only day off and then your person on the phone refused to give me the district number and the district manager's name stating that is your policy mind you I have this all on videos start to finish and I will be sending it through every media outlet I can
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September 2023 by Brian DeBottis
Poorly staffed. A line out the door
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April 2023 by cynthia ellison
Nice people helped me
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March 2023 by Abbey K
Unfortunately I won’t be able to quickly forget the worst customer service experience I have ever had which happened today at the Erie Blvd FedEx. The employee at the counter clearly had no idea what he was doing, which is inconvenient and mildly frustrating, but the infuriating part was that the employee’s seemingly more experienced coworker and the store manager both witnessed that we were getting nowhere and completely ignored the employee’s helplessness and my inability to get assistance or any questions answered. So I stood in the store, ignored, for 30 minutes after being directed by the confused employee to create shipping labels from my phone for something that should’ve taken 2 minutes whilst the other employee and manager made it painfully obvious that they could not care less about whether or not I stood there looking helpless all day.
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September 2022 by Sterling
I was met by the employee Adam at the service counter. Completely understood that I was a student at the college so he accepted another form of ID along with my license so I could pick up the package. He also carried my product to my car with a dolly. Completely professional all the way. Thanks for the help!
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September 2022 by Aaron M
Mack was more than helpful. He took his time with me and made sure that I was 100% satisfied with my printout. Customer service exemplified !
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July 2022 by Jazzy Baby0720
2.50 connivence fee on top of .24 per sheet to print won’t be back
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July 2022 by Ujjwal Aryal
Could not ship without an US issued ID but able to ship it by creating a ticket by registering online. The system is broken.
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July 2022 by Sterling Hinton
I was met by the employee Adam at the service counter. Completely understood that I was a student at the college so he accepted another form of ID along with my license so I could pick up the package. He also carried my product to my car with a dolly. Completely professional all the way. Thanks for the help!
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May 2022 by Katie Williams
Rude and waste of time if you need assistance
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January 2022 by aaron mavins
Mack was more than helpful. He took his time with me and made sure that I was 100% satisfied with my printout. Customer service exemplified !
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January 2022 by Philly_670
Terrible one employee is rude and gives unhelpful advice while two other employees in the front were helpful and nice when I was trying to ship stuff.the rude guy was a ginger with a beard
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January 2022 by Goat Talk
I came in angry !! Left out pleased with the customer service I received from dawn . She went above and beyond to help me after I was struggling with the package .
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December 2021 by Steve Finley
The customer interaction could use work. Employees seem inconvenienced when customers walk in. Non verbal communication made that obvious. They are not engaged…. I feel like it’s necessary to actively interrogate them to figure anything out, and even then it’s minimal. Who knew they charge $12 for a shoe box, and $8 labor to put my already packaged shoes in that box? Plus the actual shipping! Overall, FedEx on Erie is Walmart quality with a Pottery Barn price tag.
