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December 2023 by Mathew Fitts
Terrible store, manager is rude! Other lady made fun of a cancer patients skin.
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November 2023 by Kathy Solorzano
Brought a Fossil purse in February 2023. Went to exchange the purse because the clasp broke. Spoke to the manager at the store and was told I needed a receipt in order to exchange. I did not have it. Brought in my bank statement that showed date of purchase, store # I purchased from and still would not exchange it. Was told to call customer service. Called them and after being on the phone with them for over an hour, told me there was nothing they could do for me. Moral of the the story, they DO NOT stand behind their products.
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January 2023 by Cam Bay
Had a great experience, Ja'meya helped me out and she was wonderful! I had a broken watch that I wanted to keep the back of since it was engraved. The watch was older and wouldn't fit any of the newer models in the store but she was able to make a lot of recommendations that really helped me out. We ended up engraving my new watch with the same exact design as my other one. She also offered me 50% off because I was trading in my old watch. She really went the extra mile for me and I appreciate her doing that!!
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January 2023 by Justine Phillips Heiner
Staff was very helpful despite me having a difficult situation.
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September 2022 by Makaio Iokepa
Asked to see a watch. Turned around to check it out in a mirror. When we returned to counter they were helping a new customer in the same spot. They took great care of the new customer while neglecting us. We left and the cashier never addressed us again. Lost a sale
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September 2022 by Heather Kriesel
I went in this morning to have batteries replaced on my watches. Missy was very helpful and very kind. I thought her service was stellar! --especially since it got very busy, and she still provided everyone the attention necessary. Thanks, Missy!
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August 2022 by Summer Merithew
Items were priced wrong and then the lady was very mean about it.
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July 2022 by George Berris
10-10 experience! I asked for help picking out a new bag and Andrew was more than willing to help- he even swapped out an old battery in my wife’s watch. I won’t go anywhere else!
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April 2022 by Cameron Bay
Had a great experience, Ja'meya helped me out and she was wonderful! I had a broken watch that I wanted to keep the back of since it was engraved. The watch was older and wouldn't fit any of the newer models in the store but she was able to make a lot of recommendations that really helped me out. We ended up engraving my new watch with the same exact design as my other one. She also offered me 50% off because I was trading in my old watch. She really went the extra mile for me and I appreciate her doing that!!
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January 2022 by P B
I love the layout of this store. Every item was placed neatly and the sales representatives were super helpful. I visited this Fossil Outlet store on 13th December and Myranda and Missy helped me pick out cool gifts. I would definitely return to shop here because of the experience Myranda and Missy gave me. They helped me select a wristwatch as well. Keep up the great work, both of you. Fossil is lucky to have you. :)
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January 2022 by Mr. GrAndpa
Asked to see a watch. Turned around to check it out in a mirror. When we returned to counter they were helping a new customer in the same spot. They took great care of the new customer while neglecting us. We left and the cashier never addressed us again. Lost a sale
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January 2022 by Theodore Vogel
Went to have my watch fixed come to find out i had to send it away which I already did. Although my daughter ended up buying a watch there for an upcoming event
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January 2022 by LJ
They have a great variety of watches and accessories. I don't like being followed around by sales associates....
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January 2022 by Marshal Clemens
They asked for my email for the warranty then signed me up to get their promotional ads and never mentioned that.
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July 2021 by Alex Ramsay
Employees are nice and answered all my questions. Good prices