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November 2024 by Diana Fadden
Friendly employees & decent service
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August 2024 by Joe
Great work and excellent customer service!
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July 2024 by Andrew Egorho
I dropped my vehicle with them before reading a negative review someone posted about charging high and doing average job. I discussed my concerns with them and was assured they have improved the quality of their services.
I needed my car fixed urgently because Davidson Collision kept it for 2 weeks and turned around to say they don’t have the equipment to fix it..
Gerber said they can do it and are looking at a one month time. Just 3 weeks later my SUV was ready. Took it home and I received an email for feedback on how they did . I said they were great but 95% satisfied. They told me to bring back my car and they can make it a 100%. I was hesitant because I live in Watertown, but they said they will provide a rental for free. I took back my car and they made it beautiful like brand new in about a week due to outsourcing the calibration professionall.
Thanks to the Lady supervisor in their repair shop. for making sure I was completely happy. She rejected my $50 tip after giving me my good car.
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April 2024 by Kerry Dal
I could not have had a better experience with Gerber on West Genesee. My car was fixed as good as new and faster than expected. My car was also spotless inside and out when returned.Thank you Steven and the rest of the crew! You guys are top notch! I will recommend you to everyone
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February 2024 by Ashley Felicia
really loved how Christina assisted me through a stressful process. She’s a great asset to have! thank you!
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November 2023 by Danielle Dzierwa
Good customer service
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July 2023 by William Burns
Was instructed to rent a car from Gerber through Hertz. Reservation was made two weeks in advance. Two hours before we were supposed to pick it up Gerber calls and leaves a message "sorry - we don't have the vehicle you reserved" we can give you this other one as a substitute (one that wouldn't work for us).I give a call and no one picks up the phone after multiple calls - just rolls over to the national number.I then call the Gerber number. Person who answers says "Hertz doesn't do business here". I explain that I have a confirm with their name and address and he says "this is Gerber not Hertz". I then ask why would Hertz give me your address? Then he changes his story and says "oh - Hertz rents a desk from me in my office, but I don't know anything that they do". I explained that I was under a time crunch and asked if he could transfer me to them because their number isn't working. He says "nope - not by company".I asked if he was the franchisee of Gerber, and he said no "I'm the office manager". It would have taken him 30 seconds to yell over to the "person who rents a desk in my office" that he didn't know existed at the beginning of the call.I realize management will probably leave a comment of "we are two separate entities" and I get that, but it is still Gerber's name on the door and it reflects very poorly on them. If I was in need of glass or collision repair this interaction would cause me to look elsewhere.
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April 2023 by Diana Siegel
Gerber was excellent! I had front end damage and they were efficient, friendly and professional. Will & Craig took such good care of me and my vehicle, I would recommend the Genesee St. location every time.Service: Body & Trim
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February 2023 by Jasper Gneiting
Had my car fixed twice and overall I have been satisfied.
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January 2023 by Wesley Johnson
Daughter is attending Syracuse and was in minor wreck. Being in Alabama didn't know anything local. Called Gerber and Will, Brian and their amazing crew took Great care of us. Car looks Amazing and we're completely satisfied. Location was also key. Close to campus and Enterprise is basically across the street. Hopefully won't need them anytime soon, but would definitely use them again if needed.
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January 2023 by Magie Hassanin
Had a little bit of a rough start with the parts received for my repair but the staff at Gerber made a way for things to work! Steven, Will and James all worked hard on getting my truck repaired and ready for me to take home. I would highly recommend this location!
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December 2022 by Jessica Kirkpatrick
Amazing customer service and very friendly, walked me through every step of the way with ease.Service: General repairs & maintenance
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November 2022 by Amber Theel
They are great!! So helpful when I crashed my car. Got me right into a rental and kept me updated on everything. Would definitely use them again if need be!!
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November 2022 by Scott James
I think Gerber collision is very rude and service is very slow.
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August 2022 by Shaffe tyler-edwards
They’ve had my car for over 2 weeks so I haven’t had any chance to make my bill money they said it would be done by the 3rd Which I was OK with because I can actually make my rent money within those 2 days but now my car still isn’t ready they don’t take payments so I have to pay $1000 to them and won’t be able to pay my rent so yeah 0 stars they rude as hell and for not keeping me informed and not doing payments plans especially when they hold your car longer then intendedService: General repairs & maintenance
