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July 2023 by William Burns
Was instructed to rent a car from Gerber through Hertz. Reservation was made two weeks in advance. Two hours before we were supposed to pick it up Gerber calls and leaves a message "sorry - we don't have the vehicle you reserved" we can give you this other one as a substitute (one that wouldn't work for us).I give a call and no one picks up the phone after multiple calls - just rolls over to the national number.I then call the Gerber number. Person who answers says "Hertz doesn't do business here". I explain that I have a confirm with their name and address and he says "this is Gerber not Hertz". I then ask why would Hertz give me your address? Then he changes his story and says "oh - Hertz rents a desk from me in my office, but I don't know anything that they do". I explained that I was under a time crunch and asked if he could transfer me to them because their number isn't working. He says "nope - not by company".I asked if he was the franchisee of Gerber, and he said no "I'm the office manager". It would have taken him 30 seconds to yell over to the "person who rents a desk in my office" that he didn't know existed at the beginning of the call.I realize management will probably leave a comment of "we are two separate entities" and I get that, but it is still Gerber's name on the door and it reflects very poorly on them. If I was in need of glass or collision repair this interaction would cause me to look elsewhere.
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April 2023 by Diana Siegel
Gerber was excellent! I had front end damage and they were efficient, friendly and professional. Will & Craig took such good care of me and my vehicle, I would recommend the Genesee St. location every time.Service: Body & Trim
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February 2023 by Jasper Gneiting
Had my car fixed twice and overall I have been satisfied.
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January 2023 by Wesley Johnson
Daughter is attending Syracuse and was in minor wreck. Being in Alabama didn't know anything local. Called Gerber and Will, Brian and their amazing crew took Great care of us. Car looks Amazing and we're completely satisfied. Location was also key. Close to campus and Enterprise is basically across the street. Hopefully won't need them anytime soon, but would definitely use them again if needed.
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January 2023 by Magie Hassanin
Had a little bit of a rough start with the parts received for my repair but the staff at Gerber made a way for things to work! Steven, Will and James all worked hard on getting my truck repaired and ready for me to take home. I would highly recommend this location!
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December 2022 by Jessica Kirkpatrick
Amazing customer service and very friendly, walked me through every step of the way with ease.Service: General repairs & maintenance
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November 2022 by Amber Theel
They are great!! So helpful when I crashed my car. Got me right into a rental and kept me updated on everything. Would definitely use them again if need be!!
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August 2022 by Shaffe tyler-edwards
They’ve had my car for over 2 weeks so I haven’t had any chance to make my bill money they said it would be done by the 3rd Which I was OK with because I can actually make my rent money within those 2 days but now my car still isn’t ready they don’t take payments so I have to pay $1000 to them and won’t be able to pay my rent so yeah 0 stars they rude as hell and for not keeping me informed and not doing payments plans especially when they hold your car longer then intendedService: General repairs & maintenance
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April 2022 by Yuyuan L.
This glass shop has been in business for as long as I can remember and the people there are responsive and fast.
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June 2021 by Jason Ori
I had my car repaired there at nick orso’s about 4 years ago after someone plowed into the side of my car. i know the shop has since changed ownership but I’m sharing my experience regardless. I was sold a premium experience but I immediately had to return there because my fender alignment was off(mind you this was a minor collision repair). They “fixed it” but I noticed almost immediately it still wasn’t right, I figured it wasn’t worth the effort to go back again so I’ve lived with it like that all these years. Now the rust, they have lifetime guarantee on their work. Come to find out that my door is rusting where some of the body work was performed. I called Nulook for assistance and they refused to help, I repaired it myself but I can tell they didn’t prep the area correctly as the bondo kept the rust from showing through for a few years. Not to worry just took a few beers and some paint but I won’t be returning, they should do it right the first time. They charged premium prices but did not provide premium service.
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April 2021 by kate ingersoll
I was pleased with the service right up until the day my car was supposed to be done. After not hearing from them by early afternoon I called to get a time frame to pick up my vehicle. I was told that the tech working on my car had left due to a sick child and that no one else would be completing so my car probably wouldn’t be done until the following day. So not only was my car not going to be ready on time, but they couldn’t be bothered to call and tell me. I can only hope the techs situation is resolved quickly or who knows when I’ll get my car by.
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March 2021 by Dennis
Excellent. Excellent. Excellent. Every interaction from first contact to all questions being answered by shop manager saved me time and money. Worked with my insurance company and really went above and beyond to ensure they just won over a new and loyal customer. Friendly, professional and honest. Highly recommend.
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January 2021 by BOXCAR BOBBY
I had an accident and hit a deer. I went there because of the location being close to downtown and a block away from my insurance agent. They repaired the damage done by the deer. My jeep looks better than it did before it was hit. They also said it would take about 4 weeks. They had it done in 2 weeks. And to put the icing on the cake. I was gonna bring it back at a later time to repair a dent in the drivers side door that was unrelated to the accident. They straightened it up for me and didn't even charge me for it. You can best believe I'll be sending every one I know there. I had a friend in the auto body business that retired. I didn't think there was anybody around like him anymore. I was wrong.
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August 2020 by William Goonan
I don't know. I've never been there
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June 2020 by DM S.
Obviously it stinks having to write a review of a collision place, but I'll tell you what -- if you do wind up needing collision service for your car, go with these guys. Highly professional outfit, which can be rare for auto mechanics. Everything is computerized and organized, they interface with your insurance directly, and my car was done in a week, and at the exact time and date they told me -- a minor miracle for auto repair! They even washed my car and wiped down the inside! The office was clean and organized, the reception person was great at her job and was more than happy to help out understanding insurance stuff, and my car looks good as new. I also appreciated the info they gave me on how to care for the repaired areas, because I didn't know you couldn't get a regular drive thru car wash for 90 days after the work! 100% recommend.
