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October 2023 by Leanna Ginsburg
If you love your hair, do not go here.I went to this salon a month ago and I deeply regret it. First of all the stylist was late. I should have just left right then and there because it was the first red flag that she was not professional. I had very long hair and in the consultation I told her I wanted a trim, because it was getting very tangled lately. She confirmed she would cut 2 inches off. During the shampoo she was very aggressive and created a complete rats nest out of my hair. She started combing it out by just ripping the comb through my hair. I expressed concern and she said it was normal to have that much hair loss. It was not for me. I confirmed that she would cut 2 inches. She then proceeded to cut 7 inches off of my hair. It's not even an even cut. It is awkward and her process was elementary. When she was blow drying it, she created another knot that she had to rip out with the comb. I could literally feel and see how much thinner my hair and pony tail was. At least a third of my hair was gone. I just quickly paid and left because I was starting to cry and didn't want to have a meltdown in front of these people. I also knew there was no going back.I contacted the salon shortly after to try to speak to a manager or owner to express my concern and receive a refund. Someone called me back, but said she wasn't a manager and would pass along the message. No one ever reached out to me. I left another voicemail asking for a refund and no one ever reached out. It's concerning to me that they would have someone on staff who is so incompetent and then make no effort to make things right with the customer. It will take years and copious amounts of money to get my hair back. The least they could do is give me a refund for the haircut that ruined my hair. No one should be leaving a haircut with more damage than they came in with.
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October 2023 by Sofia Gutierrez
Marissa gave me everything I wanted. I love my cut so much and she knew exactly how to work with my hair. It's beautiful inside and they greet you with coffee or water. Marissa was so sweet and I enjoyed my time with her, I'll be coming back <3
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October 2023 by jasmin hill
I live in CO and go married in New York. I wasn’t able to get in with my regular girl before i came out. Not much is scarier than finding a new person to but and color your hair the week before you’re wedding. Marissa gave me quite possible the hair I’ve ever had. If I could fly out here for every apt ever again I would.
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September 2023 by Laura Markley
Perfection. Have gone here for years and seen a couple different stylists, but Taylor is my hair queen. Stylists are all wonderful and incredibly skilled, I have never left disappointed.
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July 2023 by pamela schepis
Taylor is the best colorist and stylist I’ve ever had. She’s pure magic with hair
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May 2023 by Paige Locastro
Marisa is amazing. She really knows what she’s doing. The staff here is constantly doing skills classes to improve technique. Everyone’s work here is so impressive. I love looking around during my appointment to see what everyone else is getting done! The salon itself is absolutely gorgeous. Its a bright and welcoming environment.
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August 2022 by Christine Wang
I had an excellent experience with Indigo Loft Salon. My stylist, Surita, provided great customer service along with skill and passion for what she does. Coming to her from a botched up color job from my previous stylist, along with multiple attempts to fix my own hair with box dyes, my hair was a HOT MESS. Surita was honest with me about the condition of my hair and what she was able to do with it. She was upfront about her policies and that if there was anything I did not like about the results, she would be able to fix it within a given timeframe at no extra charge. I appreciated that she communicated this with me from the get go because most hair stylists don't! She shows that she is there to make things work for you and cares how you are investing your money. I cannot complain because I've seen stylist who are just in it for your money and are shady in doing so. My experience with Surita has been an example of excellent customer service which keeps people coming back. I am very happy with my results and will be going back for my next hair appointment!Services: Hair coloring
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July 2022 by Kelly F.
I went to Indigo after my friend recommended this salon and booked an appointment without a set stylist in mind. Marisa was my stylist and she did a great job at delivering what I wanted and needed. She's also very sweet making the experience personable and overall relaxing. 10/10 would be back!
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June 2022 by Quinn Etoll
Bryan gave me the best haircut I've ever had today. Xoxo
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March 2022 by Marisol E.
After reading several reviews for a place to get a cut I decided on Indigo and was not disappointed. Booking an appointment was super easy to do online and they followed up over the phone to confirm. They're located downtown so parking was a bit of a headache but I gave myself enough time to figure out parking. Upon entering I was immediately greeted and sat in the waiting area a few minutes before my amazing stylist, Micaela, grabbed me for my cut. She listened to what I wanted and delivered beautifully. I left feeling confident and the price was more than reasonable. I would 100% recommend this salon to friends and family. I'll definitely be back
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February 2022 by Erin Pine
Indigo is by far the best salon I’ve been to in Syracuse. I’ve been coming here for a few years for my cut, color, and extensions. All of the stylists are so friendly and helpful - I am not at all creative and Micaela always does a great job of taking my very basic ideas and making them look stunning. Plus the salon itself is gorgeous! I can’t recommend indigo enoughServices: Hair extensions
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February 2022 by P Pawloski
Indigo Loft is the best salon in Syracuse. Jackie, the owner and the other stylists offer a friendly and professional environment. She is a true artist when it comes to hair coloring and styling. I highly recommend this salon.Services: Haircut
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February 2022 by Melissa Forde
Indigo Loft Salon is an amazing place to get your hair pampered. From when you first walk in and get greeted by the receptionist to being offered coffee, tea, water or snacks to a relaxing short wait in their stylish reception area. Whether it’s color, highlights or a Brazilian Blowout, I am pleased each and every time I leave the salon. Jackie, the owner, is my stylist and she’s always professional and prompt. Jackie’s experience, skills and talent is always evident as she always knows the right color, shade and products for my hair. The other stylists are always so friendly. Their artistry is also evident by the expressions of their clients. I highly recommend this top notch salon located in downtown Syracuse.Services: Hair colouring
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February 2022 by Erin E Pine
Indigo is by far the best salon I’ve been to in Syracuse. I’ve been coming here for a few years for my cut, color, and extensions. All of the stylists are so friendly and helpful - I am not at all creative and Micaela always does a great job of taking my very basic ideas and making them look stunning. Plus the salon itself is gorgeous! I can’t recommend indigo enoughServices: Hair colouring
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February 2022 by Zsuzsa .Szemere
No, no, no ! 170K!This was my worst experience ever! I am in my twenties, went for a special perm on my long hair in the recent past. I had pictures, questions, long discussions after doing my research, everything prior to the procedure.According to my stylist, Jackie, I had! healthy, thick, long hair, which got ... totally destroyed!! Not that it was completely fried,like my hair is literally dead, I did not have a single wave in my hair at the end. (Also, it was so low effort that she did not even blow-dry it? in wintertime, but started to cut the fried ends off after a perm)Not to mention my hilarious hair-cut, which I had to finish for myself but at least it is not permanent. Moreover, I am having spots where I am missing my hair, cannot untangle it only when wet, so dry that I have to wash it everyday just to detangle it, it brakes into my hands!!, and on and on. I guess it will need at least 5-6 years to be regenerated aka re-grow! (I most certainly have to change to short hair very soon.)The worst part is that I called them for some advice, then for a refund (would be the very least minimum for such a damage with some offered repair procedure) in a very positive tone, and they were ' busy to talk" and telling me that it was the fault of my hair (it was demi-colored 8 months ago, was completely washed out at that point, and I mentioned it prior to, not that it should matter this much on my 'healthy looking hair')! then promised to call me back,twice, which has never happened!And they asked 170$ for the thing, which I - being in a shock- unfortunately, paid.!!!Not recommended! The only professional thing about the salon is their advertisement. They treat their guests selectively, very poorly.Services: Hairstyling
