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December 2023 by Jennifer S.
I got a new to me car 4 months ago and took it in for its 1st oil change. I had never been to Jiffy Lube before and decided to try it as it was en route to the grocery store. Robert greeted me and took all my info. When I mentioned I wanted the cheapest oil change he explained why I couldn't do it in this new car. Apparently I needed to use synthetic or part synthetic which was more expensive than I was used to paying. After he explained everything that was going to be included, we found a coupon online and I was in. I opted to wait in the waiting room so they could do a free vacuum on my carpets. The waiting room was nice. Comfortable chairs, complimentary drinks, and tv. He told me it would take about 20 min but I'm pretty sure it was less than that. Although I had sticker shock at first, they told me I can come in anytime for free fluid top off and tire fills. Their customer service was great, I didn't have to wait long like other places, and the online coupons make the price pretty comparable.
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November 2023 by Carol
Great people to work with courteous professional go way out of their way to serve you best. Service was great oil change and checking everything on the vehicle even fixing a driver mirror that was hanging down. Was amazed they were very caring loved the place will go again for sure they take the time to care for a customer.
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October 2023 by Heather Barry
I had some unexpected repairs come up on my vehicle which of course stressed me out. Rob, the manager, was SO kind and patient when I was undecided if I was going to do the repairs that day or come back. He was always respectful and never made me feel stupid or like I was taking too much of his time with my questions. Even though it was literally all last minute, I still feel like the work was done quickly. The waiting area was very comfortable and easy to relax in. When my car was done, my technician (I think his name was William but I’m not sure) was so helpful and rode my car around the property once to make sure he could accurately report all the new sounds/feelings my car would make(new brakes). I left there feeling safe and like my car was completely taken care of. I will 100% be taking my vehicles back to their location.Services: Tires
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October 2023 by Brian Bush
Awesome, quick service. I forgot to get my inspection done before the end of the month. I stopped at their competitors in Clay and Liverpool. One place doesn't do them and other place had a 3 hour wait. Taft Rd took me right in .. nice and clean and free water. Thanks !!!
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September 2023 by Annette
Rob and his crew deserve a 5-star review for the service I received today. This was my first time going to Jiffy lube or any fast oil change business. The dealerships I typically go to do not have openings for a few weeks. My car was taken in immediately. The waiting room was clean, and the Keurig was a nice touch. Rob suggested getting a new air filter (he showed me the dirty one, it was long overdue. Overall, the staff was courteous, and it was a good experience. I will go there next time I need service. Thank you!
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September 2023 by Painted Lady Studios
This was my first time going to a Jiffy Lube. The inspection process was quick and simple. Carlos and the other technicians were professional, friendly, and helpful. I really appreciate it & will definitely be back as needed.
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September 2023 by Ben Andrade
What a great place! Went in for an inspection and these guys took care of me. Got me in and out. The place is super clean, free water, free coffee, just incredible service. I was so impressed to be honest. Bye bye valvoline, hello Jiffy Lube!
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September 2023 by Victoria Lawrence
Carlos was a spectacular help very communicative and helpful and overall very informative and friendly, definitely will be returning to this location for the quick informative and and wonderful work done and the comforting atmospheric feeling I get from this jiffy lube, it feels as if family or a family friend is working on your car, I don’t have to worry that feeling I get when other places try to take advantage I feel comfortable and have a lot of trustworthiness and confidence in the team here at this Jiffy Lube. Carlos has been a major help in a great deal of my concerns and was able to help in every way he can and I want to give him in particular credit for being an amazing help in the issues I had with my car and him keeping me updated and informed and educated in every aspect he was available to show me. Thank you so much for the amazing customer service from not only Carlos but the others at this location as well!
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September 2023 by Andrea
I had heard good things about jiffy lube specifically the North Syracuse location so I decided to stop in to get my brakes done and oil change. The staff was very informative and professional and helped answer all of my questions. They got me in and out in a jiffy and the building is brand new, it was the cleanest waiting room of any car shop around.
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August 2023 by Kim Holst
Courteous, professional and great service. I got in and out quickly. I can’t say enough about this location (Taft rd)or staff. I drove in very distressed as I had a flat tire. The guys were so kind. I usually go to the dealer, but after how I was treated today, this will be where our family goes. By the time I left I was calm, my tire was fixed and I got my oil changed which was overdue. I highly recommend.
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August 2023 by Genevieve Dalton
I went here today to get my car inspected and had a great experience. The staff was friendly and nice. The facility was spotless, had a nice waiting area with coffee and a clean bathroom. The service was very quick and after they were finished they pulled my car out front and told me to have a great day! I can’t recommend this place enough and I will absolutely be returning.
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August 2023 by Nicole Redmond
Rob and his crew there today went above and beyond for me! I needed 4 tires mounted and a valve replacement ASAP and they not only got me in immediately BUT the customer service and all around experience was 15/10. Affordable while close to home, I will definitely be returning for future service needs! Thanks again!Service: Tires
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August 2023 by Shirley Schulze
I had my car inspected there last week. The service was second to none. It was quick, but the best part was how the attendant escorted us to the lobby. It was clean, they had water, and coffee. Just great service all the way around. I'll be doing business with them again. Sincerely, Shirley Schulze
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July 2023 by Ronald Verwij
Wife’s car was past due for an oil change. Decided to give Jiffy the job in stead of the dealer. Was pleased surprised no waiting inline. Free coffee and water while I waited for the oil change and rotation of tires. The mechanic showed me very dirty cabin and engine filters that I decided need changing as well. Got a $20 coupon to offset the price of the filters. Will use them again for my next oil change.
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June 2023 by William Burnett
Excellent service. No pressure to do things that aren't actually needed, and extra value added on top of what you would get for the same price at other locations... The top-off service alone is enough to bring me back... Kudos!
