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December 2023 by Rosemary Skinner
We have been using Johnston's for 30 plus years. My husband's entire family does as well. We've always had great service and never been unsatisfied with Alan.
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August 2023 by George Wazen
Wonderful courteous, knowledgeable, staff, willing to help serve and advise . Highly recommended.
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May 2023 by Susan Manson
Stay away!! They are taking on more clients than they have the capacity to serve. I dropped off my documents in March-called them several times and emailed them. When I did get someone on the phone, they basically said they were too busy to see where I was on the list and would not even check to see if they received my email. They called me once and I missed the call- they never even filed an extension for me, costing me a lot of money in fees. After tax day, I picked up my documents and took them elsewhere.
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May 2023 by David Conrad Lima
Paid Johnston tax Service to prepare a basic Federal and New York State tax return. I requested my return be direct deposited to a savings account. However, Johnston‘S’s has sent it to a checking account and now, my federal and state return has been kicked back, and both agencies will be sending out paper checks, which would all be fine, except for Johnston‘S’s used the wrong mailing address.
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May 2023 by Valerie Walker
Disappointed this year, not the service when Gus was there. The Tax Preparer doesn’t call you back for questions about your taxes and was very disappointed in the charge for my Mom who is retired and not getting anything back or paying taxes will charge her for an ez tax 60.00.
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May 2023 by Greg Jarvis
Always a great experience. They help alleviate the stress of tax time and provide amazing service year round!
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April 2022 by Meghan Young-Brown
Have been going there for years!! Always great service!
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March 2022 by Steve Kellogg
Always fast friendly services. I have been going there for more than 15 yrs.Always up to date on the current tax changes. Highly recommend their services!
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February 2022 by cindy christopher
Much better than others for the working business owner, and working woman. Jessica found mistakes in my previous year from a different tax preparation. She is not afraid to call you for more answers. Currently it is drop off preparation 2-15-2022.
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April 2021 by Stephanie Lawrence
I realize tax season is crazy for them so I was very patient but was hung up on several times.... secretary vary snarky and rude all 3 times I had to go in there...you have no idea which of their tax people are preparing your taxes....any time I tried to call they could never find my paperwork and then I WAS treated with an attitude for it like it was my fault and how dare I have the nerve....so yeah tax people are a dime a dozen so I DEFINITELY WILL NOT BE GOING BACK HERE !!!!!!!!!!
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April 2021 by Bret Bertrand
They have a wonderful staff. Been going here for years. Efficient and friendly.
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March 2021 by Nicole Lawrence
After being clients here for years and referring several more clients to go here we were given very poor advice that cost us up to $7,000. Please if you choose to go here do not have Anne file your taxes. She is extremely overwhelmed and does not think things through thoroughly. Anne did not even have the decency to return a phone call to discuss options with us. After years of using Johnston’s service you lost another client.
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March 2021 by melissa eichenlaub
My husband and I recently went to Johnston Tax Services inc. Everything went wonderful from beginning to end and we highly recommend going there! Thanks again!!
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February 2021 by Melissa Cornelius
Called this morning to asks what exactly I would Need to file my taxes with this business Since I never have. Whoever answered the phone was so rude and gave me an attitude for simply asking WHAT paper work I would need to drop off. Needless to say you lost this customer ! I Hung up and called a different tax services.
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February 2021 by karen swierk
Only place I take my taxes. Gone there for 15 years. Worth it.
