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October 2023 by Tajuddin Martin
Greg Riley(G.M) was very disrespectful to the teller helping me with my account and by extension disrespectful to me the customer allowing you to use my money. If I more time allotted for my transaction I definitely would've chosen a different bank. He did that thing with the hand That Jamie FoxusedTo do to Braxton all the time on his TV show
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October 2023 by leah stepanek
Avoid this location if you can, The older female blond teller is always unpleasant and comes close to yelling at you. Ive had her refuse me basic service other branches give with a smile, and i did ask politely. She acts like a mean school teacher and makes you feel like you are walking on egg shells to get your own money. I almost switched banks after dealing with her last time, but the nottingham location is much nicer and very pleasant. Actually, all other key bank employees are very pleasant, It's just this one teller who is so consistently rude and treats customers with condescension. Use the ATM outside and save yourself the hassle of dealing with her.
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August 2023 by Michael Bruce
When I go banking there, it is great experance.
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July 2023 by FW Hicks
I've been dealing with them for many years and am very happy with their services?I'd recommend them to anyone who is looking for a full-service bank??
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June 2023 by Ju'alia Chukueke
Jen was patient and pleasant with her service
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May 2023 by Michael Sakran
I went to Key Bank to make sure I had no overdraft fees and they promise me that and then a couple months later I was charged $40. I even called them up and they said there was nothing that they could do so. If I were you I would choose a different bank they nickel and dime the hell out of you?
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May 2023 by Rob Thrasher
I lost my key to a safe deposit box and called Morgan to set u a schedule for a magical drill guy to open it for me. I made Morgan aware of the fact that I had trip to Philippines planed coming in a few weeks. I have not heard from Morgan since I tried to call him over a week ago. My trip to the Philippines to meet with my fiance and her sons had to cancelled.
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April 2023 by Jasper Gneiting
$4 to pull out my own money?
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March 2023 by DESIREE BETHEA
VERY RESPECTFUL.AND VERY HELPFUL.
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October 2022 by Mark Hart
I use it
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December 2021 by John Knechtle
It is important to recognize good service when you receive it. I have been conducting our nonprofit banking with KeyBank and using this downtown location for over a year now. I visit at least twice a month. The tellers and managers have been courteous, helpful, and efficient. The lines have always been short which was not the case at my prior bank. I commend KeyBank for providing such excellent service.
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August 2021 by Carter D
Staff was not respectful, even after 45 minutes of waiting for my scheduled appointment.
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March 2021 by Tom Garden
They suck. They refused to protect my money from hackers month after month.
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September 2020 by Michael K.
I wish there was a way to leave a review without leaving a single star. Because my experience with KeyBank has only been negative. There are so many hidden fees and by the time KeyBank takes money out to pay your bills your account is empty or already negative and they charge more fees on top of the overdraft fees. I called the branch on Warren Street this morning and spoke to a woman who did not care that I was an essential worker and was doing my level best to keep food on my table and my bills paid and there is no help for essential workers or their families at KeyBank. If you are considering opening an account with this bank take it from me and what looks like the rest of the reviewer's and stay far far away from KeyBank. They will only screw you very hard!!!
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April 2020 by Tim Murphy
Don't put your customers on a 6 hour hold then disconnect their call
