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September 2023 by M P
Very rude staff. They act as if you're inconveniencing them when you approach the teller desk. Do business elsewhere folks.
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September 2023 by Brittany Gillette
I go there every month to pay my rent, this month, I give them the same amount I do every month and I get a receipt for 100 dollars less than what I gave the teller. She was over 100 dollars off and said they have to review the cameras before putting the money in my landlords account. My landlord and I are not happy at all.
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March 2023 by Lorenzo Theo
Very good service but waiting gets longer lately.
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May 2021 by Steven Asbury
This business is garbage
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February 2021 by Jon Burgess
I use them for my personal and business banking. Very competitive mortgage/loan rates, and excellent website UI.
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November 2019 by Draaco Pendragon
I had what seemed to be a larger issue with the corporate Key number, and Tracy (sp?) turned what was a terrible experience with them into Holiday Magic.
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March 2019 by M S.
There is only one friendly woman with red hair who works here. The other three tellers have NEVER smiled. The woman at the counters all look miserable ever time I go into this place. It's the worst part of my morning. Not to mention the doors are FILTHY. I go here first thing in the morning and the doors are disgusting because obviously hey are not cleaned from the night before. Covered in slime, finger prints, etc. The garbage outside is never taken out either, always overflowing.
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March 2017 by Jacek Bartczak
Not a customer, went there for notar, always nice always helping.
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November 2009 by A Google User
I recently set up a new checking account with this bank. I just wanted something simple and without yearly fees and Key seemed the best option. However, this branch isn't open on Saturday (really most of the ones around Syracuse aren't open on Saturday as I unfortunately found after calling Key to find an open bank). I wasn't the only one trying to go there on a Saturday either. While I was in the parking lot on the phone with Key, 3 other people came, tried the door and also realized they weren't open. Sorry, but 9-4 hours and no Saturday hours don't work for me. A disappointing experience.
