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April 2024 by angela bussone
Went to this location on my birthday and was helped by Jordanna who was so lovely. She gave great fashion advice, was funny, kind, and made my birthday special!!! Give this girl a raise!!! Thanks Jordanna!!
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February 2024 by Christabelle
Although it’s expensive I LOVE their clothing! Very good quality!
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January 2024 by Lisa Bersani
Although my daughter was returning an item, it went very smoothly.
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October 2023 by Yingchun Jiang
I have been a long-time customer of Lululemon and have always valued the brand for its quality and customer service. However, my recent experience at the Syracuse store left me extremely disappointed.I purchased a pair of full price align leggings in May 2020, and they had stitching issues from the moment I received them. In June 2021, I visited the Syracuse store to seek assistance with this problem. They attempted to fix the stitching issue but the repair was subpar and didn't hold up after just a few wears.I went to the store again and my experience with the staff was even worse.They said they can not mail the item to my house, and they think it's not a quality issue, leaving me with an unresolved problem.What truly bothered me was the dismissive attitude of the store educator. They did not seem concerned about my issue and, quite frankly, made me feel uncomfortable with their lack of empathy and refusal to acknowledge the problem as a quality issue.I had high expectations from Lululemon, both in terms of product quality and customer service. Unfortunately, my experience at the Syracuse store has shaken my confidence in the brand. I was under the impression that Lululemon had a strong commitment to its customers and their satisfaction, but this experience has left me questioning that commitment.I hope that Lululemon can take steps to address not only the quality of their products but also the way they handle customer concerns in the future. For now, I am left feeling disappointed and let down.
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March 2022 by Madison Strong
Lulu is an amaing place with many amazing items!! Their costumer service is amazing and always treat their costumes great! I 100% reccomend!!
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December 2021 by Droid R2D2
Nice but expensive ;-)
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October 2021 by L c
I was in the Syracuse location store this morning (Sunday oct 3rd). My wife and I were shopping and together wanted to purchase $280 of clothing. I went up to the register to pay and asked for military discount as I have in the past. The lady asked if we were married and if the clothes were for me. None of which should be her business. I was purchasing my clothes as well as a few items for my wife as a gift. It’s unfortunate lulu assumes what clothes are going to be worn by who, and disrespects veterans. I sadly have to say you have lost a long time customer.
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October 2021 by Keanu Sorbelli
Great store. Employees are the best.
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July 2021 by Colby Reagan
the best. there’s been so many experiences in this store and the customer service has always been so spot on. they really go above and beyond and it keeps me loyal to lulu. never once have had a bad experience there!
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February 2021 by Matt Doroz
It's lulu.
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January 2020 by Lexy Star
Very expensive prices but lovely styles and fabrics
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November 2019 by Jennifer Foss Davis
I would like to commend the staff of lululemon for their professional and quick response in reaction to the shooting at the mall tonight. They were calm, clear and maintained a smooth lock down procedure. They communicated well, kept everyone calm and checked in on each individual while the 25 or so of us we’re huddled in a break room. Kudos for a job well done. I felt protected by the staff as they swung into action.
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October 2019 by Kara Marie
Staff is informative and welcoming. This store is great because it has a huge clearance section which not all Lululemon stores have
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October 2019 by B C
Great store! Was welcomed right when I walked in, was able to look around without being harassed by sales associates like some other stores you may go to. When I was ready for help, I believe her name was Maddie, she came right over to assist me and knew the products very well. She even went into the back to search for a specific color and size for me! Highly recommend and worth the money!
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October 2019 by Erica
Friendly, helpful and knowledgeable staff, huge selection, and unique set-up (store also operates as an outlet so it was a great surprise!).
