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November 2023 by Jerry Lowe
The guys went above and beyond! They coordinated with my warranty portfolio. They executed a recall fix without my even asking them to! And they expeditiously got all this work done even though I had no appointment and was just a drop in. The repairs were perfect and the Jeep runs great. My thanks to the entire service department.
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October 2023 by Dan Hopper
I bought my truck about 18 months ago. Tyler helped me out with all the paperwork and getting me the keys. I couldn't recommend him more. He was great to work with the entire time.The service department on the other hand has been nothing short of infuriating and embarrassing. I purchased the maintenance plan to make sure I was keeping the truck taken care of by the people who have their name on the truck. I went in the first time after making an appointment online and was met with hostility about they're going to delete that system, it's a headache and inconveniences them and they weren't going to be able to get to my truck for a while because it was Friday afternoon. I waited almost two hours for an oil change and tire rotation. A few months went by and i got a flat tire. I broke my breaker bar and my impact gun wouldnt budge the lugs, they were so tight. Absolutely not torqued to spec, BY THE GUYS WHO ARE SUPPOSED TO BE BY THE BOOK. Fast forward to the second time I used the plan, and was told I couldn't wait with the truck because of their construction. Okay, fine, I had errands to run, I'll come back in a couple hours. After four hours I called and asked for an update and was told they would call me right back with an update. Half an hour later, I was told it would be half an hour longer. It took five hours to get the same oil change and tire rotation. I was working on it that afternoon after picking it up and broke another breaker bar because the lugs were enormously overtightened. The next morning I looked under the truck and there was oil on the ground and all over the axle. Nothing had been wiped down whatsoever. I'm disgusted with the level of service and customer care I've received in my two visits. I'd rather do my own oil changes and tire rotations going forward than bring it in for the remaining four times I have on the maintenance plan.
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October 2023 by lynn maxwell
Riley at Maguire Chrysler Dodge Jeep was phenomenal! He was able to assist us with a seamless transition from our previous vehicles to our new Jeep. Definitely recommend to anyone who is looking to trade in or upgrade
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October 2023 by john
I had an overall terrible experience. Had to wait almost 7 weeks from the time I made my appointment until actual day of service. I was quoted a price when I made I my appointment and I was insulted and they questioned my integrity by asking me numerous times am I sure it was $600 and not 6 hours. And an employee even said to this Chris Carey " he made his appointment before we raised our labor rate" and $600 sounds right. At the time of appointment I was told I needed to replace axle bearings,no way around it. They didn't change the bearings said it would be a couple hundred more so I'm stuck with bearings I can't return... and by the time I picked up my truck the bill was $1277.00 and change. I knew they were going to find a way to raise my bill.upon check in he looked and the work order for over 20 minutes trying to find a discrepancy. AND THEY CLOSE TO DOUBLE PRICE ON PARTS!! STRAIGHT UP THIEVES
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September 2023 by Herbert Williams
Service was very good. I did want a Black car but settled for grey because it was the only one available within my price range. Salesman showed me how to use most of the bells and whistles on this car that I was not familiar with. I would recommend McGuire to anyone looking for a good, honest dealer.
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September 2023 by Sean Johnson
Worked with Malik and he was professional and very personable and made the process of purchasing a vehicle for my daughter painless!!
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September 2023 by Joe Antonucci
Our salesperson Zaavan was a special person caring about what was best for my wife and I and concerned about how valuable our time was we drone 3 1/2 hours and he did what it took for us to drive my truck home without having to make another trip Thomas Fox was excellent in helping me with the information about the truck so I didn’t waste a trip he also accepted an over the phone deposit to hold the truck until I arrived sales manager Joe was great and trusted us with a personal check there was a small hiccup on charging us the incorrect sales tax which I discovered after I got home and Joe sent me a check for the difference the next day overall I would recommend Maguire to anyone interested in great pricing and excellent service Thanks again guys I love my new truck
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September 2023 by Jim barker
They tracked my truck down from another store for me to see. Both Tyler and Greg were great to work with, no pressure at any point went at my pace, everyone down there was super nice and accommodating. Would recommend them to everyone... stand up crew there!
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September 2023 by Cindy Horton
I was met with friendly, informative sales reps- Tyler and Mark Monica! I gave them an idea of what I wanted and didn’t want and they came up with the perfect vehicle! Thank you! Love my new Jeep Grand Cherokee! I have dealt with Mark and Lou for many years. I wouldn’t go anywhere but where they are! Vroom! Vroom! ?
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August 2023 by Courtney Schiller
Erick was wonderful! I was referred to him by a family member and he definitely won my business. He offered a great price for my trade in and was happy to have the new vehicle driven to Syracuse from a different location. Erick made the process of buying simple and painless.
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August 2023 by Chan Welton
Everything went smoothly and I really like my new truck. Lou and Greg took great care of me and gave me a fair deal. Thanks again !
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August 2023 by Cody Merle
Have leased 2 vehicles with Erick Alley here and couldn't be happier with service. 2021 Grand Cherokee and 2023 Ram 1500 Laramie. I told my neighbor how well I had been treated, she leased with Erick too when her Nissan lease expired. ?
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August 2023 by Amanda R
One of the easiest car buying processes I’ve had in a long time, this was immediately after dealing with a nightmare dealership. I worked with Bri, she was amazing! Went above and beyond to make sure everything was good and kept in touch during the process along with Mike up until we picked up the Jeep. Definitely recommend! Everyone was friendly and welcoming from the time you walk in the door and leave.
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August 2023 by Marcia Ehlers
I received a call the day before my scheduled appointment asking if I need a courtesy shuttle, I did not need one but nice of them to double check. Steve with the service department called to tell me that the technician that was doing the service on my car had a few recommendations for air filter replacements… I told Steve I would review with my husband to plz document my paperwork…which he went over with me when I picked up my car. He also wanted to make sure I was all set and did I have any questions. I did ask him if he could tell me which setting on the steering wheel to set my speedometer to digital. He happily came out to my car and made the adjustment and told me how to do it in case I needed to rest it….Great customer service, thanks Steve!
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July 2023 by Profe “Paco Jerme Cuesta” Pino
I don't like the way they treated me. Advisor Tim is very rude, only because I can't describe what kind of noise the van has, I am not mechanic, I don't know mechanic stuff. I am just another stupid mortal promaster owner, not much help from this dealer been waiting 2 month for this appointment and I think they will not get it right. I hope they fix my Promaster. $300 plus for hear the right front noise and check with a computer the right rear abs sensor. GO FIGURE THE FINAL INVOICE. Not happy with these guys.
