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February 2024 by Phillip Archer
Didnt end up buying but I wanted to let you know your salesman Eric was very friendly, he wasn't pushy and I could tell he knew his stuff. Will surely be back when we buy our house!
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February 2024 by Tony BeardNBellyGames
Nick was super personable. Nice guy, nicer mattress
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February 2024 by Mike Reed
Ask for rijad He is best. Great customer service
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November 2023 by Tamara D.
My experience with Mattress Express on Erie Boulevard, was amazing. What a refreshing experience dealing with Jeff. His knowledge and experience of the various products and ability to help me understand which products would be best suited for me made my choice so easy. That, coupled with his ability to listen to me, really helped me with my choice. I NEVER felt pressured. The entire experience was enjoyable. As an aside, the manager, Nick was engaging and fun. I highly recommend you go there FIRST do NOT go anywhere else.
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October 2023 by Spencer Bradshaw
Went in unsure of what I wanted, nick helped me out and I left in ten minutes with what I wanted
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September 2023 by Richard Ortiz
Great customer service! They helped make a big decision very easy for my fiancée and I! While the cafeteria was limited in selection and not at the same level as other locations, the staff more than makes up for it!
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July 2023 by Rob Froio
Eric our salesman was kind, patient, knowledgeable and helpful while made made the important decision about what we’d be sleeping on for the next 10+ years.We’d highly recommend Mattress Express to anyone looking for an awesome mattress like the Tempurpedic Cooling mattress we purchased.
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July 2023 by Adam Segal-Isaacson
Offered a good deal. Stayed open late to talk to us.
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June 2023 by Eric Vaughn
Best number bed store in the state great professional friendly staff they have the largest selection of beds from purple puffy, instant and personal comfort number beds, posh@lavish ,seally Stearns and foster, tempur,malouf,over 10 diffrent adjustable bases starting out at 499.99 ,tons of difrent types of pillows that you can only get at a luxury mattress store like Mattress Express and the best Massage chairs on the market starting at 2499 and up don't wait call now 1-800-NEW-BEDS and start that better night sleep you have been waiting for!!!!5Stars highly recommend
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June 2023 by Logan Banks
Great service. Great prices. Great people. Seriously. Go here. 10/10 would recommend.
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April 2023 by Phil Holtby
Horrible customer service, been waiting a month and a half for a $5,000 bed. You'd think you'd get better customer service spending that kind of money. Next time il go to Big Lots.
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February 2023 by Carol M.
I find the radio ads for Mattress Express tedious and painful to listen to, especially multiple times a day. I wrote to the company and complained. And, it was an honor to hear from the company's President/CEO Kevin Fear. Except, instead of responding like a well-trained Customer Service Rep. who might say, "Your concerns are important to us and we'll take them into consideration," Kevin had other things to say. And I ask you, do his comments inspire you to want to be a Mattress Express customer? I'll never go there. These are direct quotes... "Try to be nice today rather than acting like this." "Do you not have a better use of your time?" "Please just go be miserable to someone else." "Let me make it simpler for you; you are a miserable person who complains about everything and everyone you know understands that... I'm sure of it."
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January 2023 by Jeff Capalongo
This is the best bed ever!!! Love it!!! Everyone was friendly and knew what they were talking about. Delivery was great, friendly and efficient!!!! Thank so much.Be well!
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December 2022 by Chris Marposon
My wife and I visited the Erie Blvd. Store in Syracuse, NY to purchase a replacement mattress for my parents. They are very particular and were having issues sleeping and getting in and out of their current bed / mattress. Shawn helped us select the 'best' mattress to accommodate their concerns and their budget. Shawn was extremely informative and guided us to make a great decision in a short amount of time as we were visiting my parents from Colorado. Shawn went out of his way make us feel good about our purchase and helped us arrange delivery on his own time. We will definitely tell our Syracuse friends and family about our great experience at Mattress Express - Syracuse and to ask for Shawn !
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November 2022 by patsy Amsterdam
A few hours ago I went into the Erie Boulevard store And received excellent service By Shawn..I was eager to get some beds for a family in distress and Shawn jumped into action to get things done quickly ..What a pleasure to work with him ...I Particularly Appreciated his help during such a busy time..Thanks so much..I will return soon..Thanks so much. Patsy Amsterdam
