National Grid
Hours:
300 Erie Blvd W, Syracuse NY 13202 Hours
About National Grid
National Grid provides reliable and dedicated service to its customers, as reflected in multiple positive reviews. Technicians have been praised for their hard work, especially during emergency situations. For instance, they efficiently restored power after a transformer failure, working late into the night while remaining friendly and responsive to community questions. Similarly, emergency gas technicians were commended for their professionalism and kindness while addressing a clog in a natural gas line, working long hours to ensure the issue was resolved. Visitors to the National Grid office, located in the old Niagara Mohawk building, are advised to use the rear entrance on Genesee Street for parking and must check in with security. Overall, National Grid is recognized for its commitment to customer service and effective problem-solving.
Most Recent Reviews
September 2025
I love national grid and feel very fortunate that they are the company I deal with.
November 2025
This company is the absolute worst. Very expensive service delivery fee yet my power has gone out 3-4 times this month alone for extended periods and they offer no explanation or compensation. It's concerning that this keeps happening as it's moving into winter. Too bad we don't have any other options for our energy needs.
October 2025
They are just unprofessional. I took applications 4 times for the gas meter but they did not show up and customer service doesn’t have any information. They asked me to be at home from 8 am to 4 pm and I wait in the cold water and nobody came. This is frustrating. They already have bad ratings but who cares!
More Comments(116)
- Syracuse, New York
