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August 2023 by Karen Murphy
WORST CUSTOMER SERVICE EVER. DO NOT ORDER FROM POTTERY BARN. THEY DO NOT REFUND ANY SHIPPING CHARGES IF YOU CANCEL AN ORDER.
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August 2023 by Michael Wesolowski
Delayed delivery of my sofa entering 90 days.
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June 2023 by Erik Harvey
I bought (2) powder coated silverware sets and within 18 months the coating began to fail and form rust along the edges. At such a high price point I would expect to have more confidence in the quality of the product. Stainless steel should not rust this quickly. Customer service was unable to provide any assistance in the faulty product claim. I would not recommend purchasing any stainless steel products from Pottery Barn.
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March 2023 by Joy NY
Ordered online. The 3rd party delivery service was absolute trash. I ordered a $4500 bookcase with their “white glove” service and it was anything BUT white glove service. On top of that they sent a truck that could not make it up my steep NY State driveway. It’s NY State!!! One would assume they would factor this info into their delivery service but I guess not. It’s honestly a post-Covid world where service now sucks. I’ll only buy local going forward. Absolute garbage.
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February 2023 by C F (C.S.F)
Pottery Barn does not stand behind their products. Overpriced, junk. Terrible customer service buyer beware.
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December 2022 by Chaz Cook
Their furniture are a bit pricey but they offer good ones
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May 2022 by M H
I visited Destiny Mall Pottery Barn today - Brenda, the Store Manager, is the most professional, helpful, wonderful person. I have never met a retail person that I have more respect for. She was my Boss over 10 years ago - Pottery Barn is so lucky she stayed for so many years - her commitment is rare and amazing. Her staff is also extremely helpful and knowledgeable. Thank you Brenda - I wish you and your staff a wonderful Holiday season!!!!
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December 2021 by michael freeth
Don't go here the do not respect anyone. Please take your business elsewhere
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December 2021 by Ed Rogers
Made a return. Had to mail me a credit.
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December 2021 by Hailen
It's alright, everything is very expensive
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November 2021 by Mette Hansen
I visited Destiny Mall Pottery Barn today - Brenda, the Store Manager, is the most professional, helpful, wonderful person. I have never met a retail person that I have more respect for. She was my Boss over 10 years ago - Pottery Barn is so lucky she stayed for so many years - her commitment is rare and amazing. Her staff is also extremely helpful and knowledgeable. Thank you Brenda - I wish you and your staff a wonderful Holiday season!!!!
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November 2021 by Kenny Jackson
Good food ‼️?✌??
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January 2021 by Ryan Alexander
If I could give a zero I would, I bought a present for my soon to be born nephew. Pottery barn knew they didn’t have the part in stock and just charged me for it. Ruined my family’s Christmas and countless others. Horrific
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August 2020 by Mohamad Ziedo
Good ?
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February 2020 by Donna Maccarone
Love this store.
