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April 2024 by Ken Koegel
No issues thx
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March 2024 by Gregg Slocum
Windshield replacement due to flying stone on NYS Thruway. Safellite took care of all the paperwork and scheduled me with a 2:30pm appointment. I got there a 2:10pm and was out on the road at 3:00pm. Great service and it looks perfect.
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March 2024 by Marisa Salvatore
I was able to make an appointment the day before and when I arrived, the techs got my vehicle right in! Wait time was reasonable. Staff friendly. Tech was informative. Overall great customer service and experience! Thanks Safelite!
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March 2024 by T L
Back window got broken into. Found a $80 promo code online and a money back deal on my credit card so saved $120. Ask the customer service reps for a discount code if needed, they will probably hook you up. Fixed window at first appointment, and all ok. They cleaned all the broken glass and new window looked good. Told not to use window for several days for glue to set and I waited weeks. Unfortunately my car windows adhesive came unglued and the window didn’t go up/down a few weeks later when I first used it again. Online, I easily set up my Warranty appointment for a second visit. The re-repair took about 30 minutes total and was covered by the warranty so they fixed the issue free of charge and quickly. Online appointments are very easy to setup with safelite, highly reccomend that way. Customer service reps at Camillus location are great, very nice and helpful people each visit. As a former customer service manager, these employees are excellent performers, in my experience. To the manager of this location - Please give this location’s employees some props for all the great work and positive attitude. That is not always the case at many auto service companies/shops. Thanks Safelite!
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March 2024 by Mary Hanrahan
Fabulous service and extremely helpful staff! I brought my car in with a broken window and received my repair within an hour! Monica at the desk was extremely helpful and a pleasure to interact with. Thank you for great service.
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January 2024 by J Ryan
30 years ago they did such a poor job on my windshield it required a body shop and a different glass company to fix the damage. Recently I gave them another chance to replace a side window in my Tahoe. They over all did a good job. Only mild complaint was they could have cleaned the broken glass up a little better. Today a gave them an additional chance with my son windshield on his jeep. Drop the jeep off and received a call 40 minutes late it was done. Good job done and no issues with installation as of now. Only complaint was while booking the appointment they were pushing to up sell to have wipers replaced. They later followed up with a sales text again asking to replace the wipers at $30 a piece. Didn't like the sales push.
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October 2023 by Rudy Rosique
They were nice and fast. But I asked the repair man if the windshield needs to be recalibrated since there is a camera on it. He said no, it's just a camera no need to be calibrated. He was way off! My dash appeared to be a Christmas tree within a few days. So I came to the dealer and they explained that the windshield does need to be recalibrated. They are windshield experts they should know when they must recalibrate windshields. About $200 at the dealer for this service.
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October 2023 by Mark Vella
After replacing my windshield I was told my front collision camera was no longer working. They stated they understood it was caused by them. However, they refused to fix it. They have been unwilling to fix the issue for a week now. My insurance company is now dealing with them. Complete joke of a company.
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October 2023 by Shaun McCarthy
Top tier service. They came right to my house and did my install. It was done within a half hour.
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September 2023 by Mark V.
My insurance company set me up with Safelite for a cracked front windshield. When I brought my vehicle into the Camillus, N.Y. location they fixed the windshield. However, they returned the vehicle to me without the front collision camera working. They stated they understood it was working before replacing the windshield but they could not fix it. The manager told me to just bring it to my dealership. I advised him they would expect money for doing work on my vehicle. He then told me to make another insurance claim. My insurance company is now handling this but not because I made another claim but rather because they are refusing to pay for damage they caused. Horrible costumer service and business.
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August 2023 by September Gutierrez
Awesome fast repair! Joe took great care of my car and the glass, I'm super appreciative of his professional attitude and how fast he got the job done! glass looks great!! 10/10 would come again!
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August 2023 by John
Was able to get an appointment next day for a chip in my windshield. Had me in and out in under 20mins and while it wasnt a perfect repair it is hardly noticable
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June 2023 by Madina
They fit me right in for a windshield double chip repair, which was SO helpful with my schedule. Very nice people and excellent work!
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May 2023 by Ms Brown
There is a elderly woman at the front desk that is not inviting and the aura she makes you feel like she’s not too fond of blacks initial appointment she was a bit short and not nice and second appointment not inviting at all I am not a fan of the glass in hindsight I would’ve research the original glass to get the same quality I would not use service again and do not recommend them to blacks trust me your service is tolerated not appreciated they don’t want our kind there anyways I gave 2 stars bc it was done in good timing and I’ll give credit for that
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May 2023 by Ms Ms
There is a elderly woman at the front desk that is not inviting and the aura she makes you feel like she’s not too fond of blacks initial appointment she was a bit short and not nice and second appointment not inviting at all I am not a fan of the glass in hindsight I would’ve research the original glass to get the same quality I would not use service again and do not recommend them to blacks trust me your service is tolerated not appreciated they don’t want our kind there anyways I gave 2 stars bc it was done in good timing and I’ll give credit for that
