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January 2024 by Tina R.
Incompetent staff, hidden fees, don't park your money here, Rolled over CD IRA and was hit with fees, despite being fully matured. The staff were literally learning how to do their job when I asked them to roll over my mature CD IRA they did not know how to do it.. thankfully I rolled everything out of there.
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January 2023 by Marianna DelCastro-Perez
Horrible customer service. The staff are rude. They make up policies as they go a long. After you show them their own policy they make up excuses. There are better places to take your money. They need more oversight like banks have.
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July 2022 by Rowan B.
rusty the rooster was just living her life still you came and dumped a bucket of socks on her!! she nearly suffocated to death. YOU DIDNT EVEN GIVE ME ANY MONEY TO PAY THE DAMAGES. she is my gal and you do not do s*** to my gals!!! we will get revenge one day..just you wait...
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April 2022 by Jason L.
If you ever gone somewhere where it was clear the people there only cared about themselves and their paychecks then visiting or banking at SECNY Federal Credit Union will feel familiar.
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January 2021 by Kristin
I have always had a great experience with SECNY! The staff is always friendly as well.
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June 2020 by k
I have always had a great experience with SECNY! The staff is always friendly as well.
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January 2020 by Catherine Lawler
I find the North Syracuse Branch to be excellent! The people there are friendly and knowledgeable. They answered my questions with courtesy and privacy. They offer suggestions on how to handle different situations. I have been with S.E.C.N.Y. for years.
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October 2019 by Dorrina M
Worst credit union all the way around. All of the branches are bad. Hidden rules, way to strict polices and they pick on you and hold your account hostage if you tell them you want to close. They make up some rules as they go along. Any given day or time these credit unions are empty, now I know why.
