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March 2022 by Della Appomattox
Will not recommend until racist staff member Olivia Ann Lockwood, who proudly assaulted a POC, is reprimanded. I highly suggest any BiPOC customers seek services elsewhere
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March 2022 by Aaron Campbell
Staff Olivia Lockwood is very racist and has assaulted POC, saying being whit3 is the “ideal beauty standard.” Recommend all BiPOC seek services elsewhere for safety
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November 2021 by Elizabeth Murphy Prior
Wonderful spot for dogs.
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November 2021 by Shannon Avery
They are the greatest! Fritzy can be a real handful but they are VERY patient with him! I love when they post pictures or send me pictures when he is boarded. Fritzy loves going there and ALWAYS gets excited when it his daycare day. I don’t know what we would do without Shear Magic!
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October 2021 by Jennifer Mento
They are very caring and were patient with my puppy. They took their time with her, and let her play between periods if grooming because she is so young and not used to the process. I give them "10", and would recommend any of their services to anyone who is a little obsessed with their dogs,lol!
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October 2021 by Melissa Hilton
Everyone at Shear Magic is so incredibly friendly and it's so heartwarming to know how well taken care of Cooper is whenever he visits!! Always comes home looking so handsome. Thanks for treating our baby boy as if he were your own!
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September 2021 by Carrie Barnett
Boarding my dog here while out of town was great. They took such good care of her and I was able to relax and enjoy vacation knowing she was in good hands
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July 2021 by Dylan Defuso
I was Happy with the groom when I took my pet the first time. But it’s been 3 weeks of trying to talk to anyone about making an appointment for my dog and no one will get back to me. I’ve called 12 times and emailed. I’ll have to look elsewhere I guess.
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June 2021 by David Beecher
Very nice people. Very caring. Once I get to the front door she can't head in fast enough to go play.
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January 2021 by Ivy H.
Very pleased with the customer service before and after and impressed by the results! We plan to return :) Everyone at the facility was awesome! This was our first grooming, so I was very nervous. Lauren talked me through everything and did exactly what I described for my little dude! Great sense of humor too!
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July 2020 by Kim Ranieri
They groomed my 106lb English Golden and did a good job! Unfortunately with Covad the personal interaction was limited!
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June 2020 by Elizabeth H.
My (very) senior dog's nails needed a trim and the groomer I usually go to was on vacation, so I tried Shear Magic. I was able to get in the next day, and they had me request a rabies certificate be sent over from my vet. Things are a little crazy in COVID times, so the groomer came out to my car to bring Hooch (55lb pitt mix) inside. When she saw that he is a little unstable on his feet, she brought all her tools outside so he wouldn't have the added stress of going inside. That was truly above and beyond. Thank you!
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February 2020 by HaleyJoy M.
We absolutely love Shear Magic. The owner Denise is an absolute doll. We recently just moved back to Syracuse and were looking for a dog groomer for our puppy. Many of our friends and family recommended Shear Magic, so we gave it a shot. Denise is the owner who met us upon our first drop off, asked us many questions about our dog, was very intelligent and caring towards our dog. Our dog was always terrified of our old groomer and now she is excited when we pull up & she realizes where we are. 5 stars all day long. And it's reasonably priced!
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February 2020 by Robin Kubicki
clean, large facility, friendly, helpful staff, and responsive to questions and needs
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January 2020 by Kelly Fifield Ramos
Our pups love Kristen and have been groomed by her for years. Would highly recommend!
