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December 2023 by Donna Davis
We had a great experience with this company. Billy, our installer did a thorough and professional job putting in our new flooring. Thank you so much.
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November 2023 by Justin Ashworth
Excellent family run small business!! You can shop around, but you’ll end up back here because of their good prices & excellent customer service. They treat their customers like gold and have an amazing variety of current styles of flooring at great price points.I was in the market for new flooring for a kitchen remodel. Being tied to 80’s style golden oak as trim throughout the house made looking for a flooring product that complimented the remodel nearly impossible. The folks at Syracuse Flooring were extremely patient as I borrowed close to 20 samples over the course of a month. When I still didn’t commit to a purchase after borrowing samples, there was absolutely no pressure to buy, no sales pitch or harassing phone calls. I continued to shop at the big box home improvement stores & other local flooring companies for price and product comparison. At the end of it all, I came back to where I started my search: Syracuse Flooring.Every person that I interacted with at this store - from borrowing samples to eventually loading the product into my vehicle after purchase - went over the top to make sure that I was satisfied with my purchase.A special thanks to Mike, who after my purchase realized that I paid for an extra box of flooring that was never received. He caught it during an inventory later in the week. I would’ve never realized it since my attention was focused on the rest of my kitchen remodel and I had another week before I was going to install the floor. Mike called and refunded me $100 for the missing box. Who does that nowadays!?! It's the to perfect anecdote that speaks to how they run their business.Syracuse Flooring has me as a customer for life! Consider them for your next project.
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November 2023 by Steve
We had our flooring redone in July 2022. The carpeting in the living and dining room was replaced with luxury vinyl flooring and the carpeting for the bedrooms was updated with new carpeting. Mike and the team at Syracuse Flooring America were very helpful, from taking us through our options at the store, letting us take samples home, installation, and cleaning recommendations. They were very careful with the installation and went above and beyond in making the special trim pieces to around the fireplace and the transition from the existing flooring in the kitchen.
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October 2023 by Gerry Lequin
nice carpet... My installer Todd really knows his work. His 40 years of experience shows, he did an amazing job. A pleasure to work with.
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September 2023 by Daphne Baker
Everything was excellent. Mike and Phil were great to work with and the installers, Billy and Jason, were incredible on the 2 hottest days of the year in Sept with no Air Conditioning! I can't say enough; I highly recommend.
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August 2023 by Gretchen Bridendolph
Mike and Becky were outstanding! We were moving into a homeAndWas hopingTo have the musty basement carpet removed prior to our move in date. These folks bent over backwards and were willing to do it, if we couldHave gotten measurements fromThe previous owners. Now that we ownThe home and have it finished, the flooring is beautiful. I highly recommend these folks. They were fantastic!
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June 2023 by Michelle Capobianco
From the recommendation to use Syracuse flooring to the installation, we can't say enough about this company. Picking out samples to bring home and see what looks best for us we so easy. When Mike came to so the measurements, he was very knowledgeable and gave great advice on how the floor should be laid to look the best for our home. He was down to earth and very friendly, you can tell he loves what he does. When the installation date came, Jason and Pat were very polite and explained everything each step of the way. They were very careful and meticulous with every inch of floor they laid. We are blow away with the results! Even having to come back to a quick fix, Pat was so apologetic, a first with all the projects we've done, someone took ownership for a mistake. They also are very proud of their work and it shows. We will recommend Syracuse Flooring to everyone and not just for flooring, wish we knew they did kitchens too. Call them you won't be disappointed!They also did our backsplash and again did a fabulous job!! Couldn't ask for a better experience!
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June 2023 by Loren Preston
We recently had new vinyl flooring installed by Syracuse Flooring. The product selection and pricing was great. Our installer, Jason, did a terrific job. His work was of the utmost degree, being precise in his measurements and he cleaned up very well after his work was completed.
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May 2023 by Joe W.
I purchased Hardwood from Syracuse Flooring America, pricing was the best that i found around and the customer service was top notch!
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April 2023 by Sara Young
From the moment I went to the showroom to the final installed floors, everyone that we were in contact with was professional, helpful and friendly and had great solutions for some issues that we thought we might have. They ripped out our tile floors from our kitchen, mudroom and bathroom, leveled the sub floors and replaced with luxury vinyl tiles and added some trim around my cabinets that I didn’t have before. The installers, Jason and Pat, were great and very knowledgeable. Answered all my questions and addressed any concerns that I had. I am very happy with my new floors!
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March 2023 by Michael A.
We have used this company on multiple occasions for our flooring needs. Solid Cherry hardwood floors in the living room , plush carpets in the bedroom , & quality LVT in the bathrooms. Priced better than the big box stores and they exceeded my expectations every single time !
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January 2023 by Mark G.
Beware, very bad job by company. Owner refused to look at job or even talk to me. They installed my floor wrong and made a mess of many areas. doors won't fully open, molding falling off, damage to wall and kitchen cabinet. Flooring cut too short. Used putty and caulk to fill in under cut areas. Total mess! When confronted, they walked off the unfinished job and quit!
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January 2023 by Mark G.
Beware! We had a lvl floor installed in our kitchen,hall and entry. Tear out of molding(they installed) was not good. They damaged the molding and the drywall in one spot. Flooring was not installed per mfgs instructions. (Minimum 8") between joints, I have many under that. Smallest being 3/4". They damaged corner of cabinet, cut flooring too short and filled their under cuts with putty and silicone! Salesman Mike (son inlaw) to owner would not come out and the owner Phil would not come out either. Even after I sent them numerous pictures of the horrible job! Doors are hitting the floor not opening all the way. Baseboard and transition pieces falling off. Drywall damaged. Pictures tell the truth. I submitted paper work to attorney General and they forwarded it on to owner who lied to them about several things. Do not trust these smooth talkers. They just called me one Friday and said they were done! Not coming back to finish job. Never would I suggest anyone use this company. Not trustworthy. They just want your money and do not check on the job to see their work!
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January 2023 by Mark Groth
Beware! One of the biggest mistakes we ever made was hiring this company . Their work is substandard. They did not follow mfgs. Install instructions.made a mess of the moldings.refused to complete and make corrections. They just walked off of job and left never to return. They quit! Pictures shown are the quality of their work! Owner refused to come out and correct. He would not even talk to me. Mfg. States 8" minimum between board joints. Some of mine are 1" (and there are many). Our baseboard is falling off in areas. Doors not cut to open. Flooring cut too short and filled in with silicone! Reported to attorney general's office and their reply were mostly lies!
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December 2022 by Alyssa Parker
I can't speak highly enough of the whole team here! I 10/10 recommend them for all of your flooring needs. From walking in to pick out the carpet, having Mike come out to measure, to quick installation. We couldn't be happier! This is a family owned business and I'm so glad to give my business to such great people! Our new home finally feels like OURS.
