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November 2022 by Sandy Q
Great hidden treasure! Very nice people that go out of their way to help!
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September 2022 by Brianna Brown
I am so happy I called this T-Mobile and got helped by Sarah. She is attentive, fast and knowledgeable. I was in and out of the store in about 90 minutes.(Very fast time compared to the 4 hours I spent at a previous t-mobile that day and got nothing accomplished)Sarah made sure everything got transferred over. Made sure my phone was set up accurately. Even gave me suggestions for thing I can do later on with my plan. She broke down all of the benefits of my plan and answered every question I had. AJ was very helpful as well.If you need something done right, go to this T-mobile.I was a former sprint customer so they help them as well.Highly recommend.
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June 2022 by The Cool Dad
As much as I absolutely love the service I get from T-Mobile the company, this store fails miserably in every way shape and form. Went in to take care of some business related to my account as I was advised to from T-Mobile‘s website, was greeted with an attitude and that we don’t do that for you statement. I contacted a representative via telephone, and was told that they did indeed take care of that in the stores. I still love my T-Mobile service, but I will never go to the store. The staff has no professional ethic, no work ethic, and honestly I question whether or not the one girl was flying high on something. If you need service from T-Mobile, I highly recommend using their website and call centers, most in professionalism, always happy to take care of whatever concerns you have.
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February 2022 by Geanelle Nelson
This store has the best employees I have ever met at any establishment, they are all so friendly, customer oriented, and willing to go above and beyond for the customer. The manager AJ is amazing he helped me to find an offer for my trade in, which was the true definition is excellent customer service. This is the store to go to for all your needs, you will be highly satisfied believe me.
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January 2022 by Cody Patterson
This store has the best T-Mobile service in Syracuse. Moe will help you with everything you need. He was very knowledgeable and professional.
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December 2021 by Mia- Victoria Curcio
Aj was very helpful and friendly. Him and Sarah helped us so much get new phones and added lines. This store has always been good and I would recommend them to anyone one
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November 2021 by Paula H.
I needed to update my phone and recently visited this store.. I honestly did not know what to expect since it had been so long since I had done this.. The sales associate, Moe, greeted us and our wait was short. He was very knowledgeable and accomodating and explained everything in detail. He made the whole process easy and I just love my new phone! It was so nice to meet someone who loves their job and takes an interest in his customers .. Thanks again!
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July 2021 by Timea Penson
Kelvin and Mary helped my mom and I out . We needed a new screen protector on our phone and they were very helpful with that. I highly recommend coming here for service!
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January 2021 by Dan Meluni
Jordan is a very helpful sales associate who helped us choose the very best deal for us. I still can’t believe how much I got for the price.
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October 2020 by lynne Wilson
These guys always do a great job! They are friendly, fast and super helpful!
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September 2020 by Regina miller
I had a great experience. Tayon is the specialist that helped me today. He was very good at his job. I am very happy with my visit. Thanks too Tayon!?
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August 2020 by John Cottrell
Jordan and Kelvin were extremely personable and simply a joy to work with! They made our experience perfect from start to finish! The customer service this store provides is impeccable!!!! A+++
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August 2020 by Timothy Donovan
I would like to share my wonderful expierecce with store employees Tarkra and Jordan for assisting me with my T-mobile phone. It was wonderful hospitality and phone service. I am a grratful customer.
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July 2020 by Grim Blithe
I’ve been coming here for two years and the women there (Takara) has always been absolutely amazing. She’s quick, she knows what she’s doing, she’s personable, and she’s a veteran like myself which is nice. I’ve never had a problem at this location.
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July 2020 by JP Ant
I recently started a new plan with t mobile and bought 2 new iPhone 11’s my mobile expert Takara was a huge help I was very satisfied with her service
