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March 2024 by Charlene Olmsted
Expensive,and very small store. There are too many racks and tables of items. Not big enough to enjoy, also very warm inside the store.
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October 2023 by Travis K (Kenarr)
The staff here are super friendly and helpful. I'll come in with birthday or Christmas lists for my wife and they take great care of me. Make sure she doesn't get receipts and wraps everything up super nice.
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August 2023 by YESSICA PAZ
Terrible customer service. Took my friend who had never been to a Torrid location. The manager and the other employees just watched as I helped my friend with different sizes and styles and not once did anyone offer to help. They were rude and clearly didn’t want be there. Every other location I’ve ever been to they ask can I help you with anything. After the manager heard me tell my friend sorry I thought they’d help you find stuff she went and told another employee who could also care less.
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August 2023 by DEB Daisyhillbedandbreakfast
Always great sales. The staff in Syracuse NY were not that great at customer service.
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July 2023 by Helen Marie
People are always so friendly and I always find what I need. Great styles
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September 2022 by dani chapman
I have been run through the mill with Torrid today. First off I have been going back and forth with them about a shipment they was sent out last April that was mailed out by torrid in May but never arrived. Tracking showed it still in the possession of DHL for months. When I contact Torrid they say that they cannot refund or replace this piece but will give me the same price to purchase another one. After months of frustration I found a coat and some pants on the Torrid site and was ready to give them another try. I picked out about $400 worth of merchandise and even applied and was approved for their credit card. The Torrid card number that I was just approved for auto populated but because I went back to select another item to add to my order when I came back to check out it was gone. I tried applying again but it said I already had a card and to call a 800 number for help. I called the number, and was told it cost $9 to make account payments by the way, and spoke to the representative from the company that deals with Torrids card. He verified that I did open an account and didn’t have a balance. I explained the situation and he said I needed my account number which would be on my card that they will send me in the next two weeks. I asked for my account number to make a purchase today but he said I needed my account number to make a payment. He sent me a link to their website to set up an account with the bank, which I can’t do because I don’t have my card yet and hung up. Needless to say I am beyond frustrated and appalled at the absolutely horrendous customer service that I have received. At this point I can make my large purchase on a personal credit card but not get the points and benefits of using the card that I just opened. Then I’ve got to worry about the products even showing up and being jerked around on the other end. Torrid may have some nice pieces but they use awful shipping companies, and even worse credit card company, and awful customer service. Buyer beware.
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May 2022 by Melissa Duprey
The girls working were superb friendly and helpful. I ended up trying on a few shirts and then bought a shirt, gift card, and a really nice smelling Disney perfume that was at the counter. The store was very clean and the girls were really helpful when I was there!
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March 2022 by Pamela Mailbox
They had a lot of nice clothes but they're much more mainstream now
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February 2022 by Catherine Waffenschmidt
Love this store. The staff are great and let me browse easily. Picked up some great panties. ?.
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February 2022 by Danielle S
Poor customer service.Often employees are too busy talking to themselves, they don’t greet you or share about any sales.Plus, they don’t keep consistent hours. They’ve closed early 2-3 times this year.
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January 2022 by Danielle K.
Poor customer service. Often employees are too busy talking to themselves, they don't greet you or share about any sales. Plus, they don't keep consistent hours. They've closed early 2-3 times this year.
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December 2021 by Jessica Cayer
I am a plus size lady and I have zero patience for mainstream big retail stores that do not have a decent selection of becoming plus size ladies clothes. It is for this reason that I also come back to Torrid. They have on trend selections for all body types - but with a delightful slight edge. This particular store has an excellent clearance section. I also appreciate the forthright staff and their genuine demeanor. I would suggest you ask to try things on here, because if you shop at a large department store, you might used to having to just buy the largest size you can find. At the end of the day, you are in person. Take the time. Try it on. It's a luxury to be able to do so, and you might actually be the smallest size on the rack here, girl. Have fun! They are great.
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December 2021 by Julie C
I was at the mall shopping for Christmas this evening however I never stepped foot in this store. I cannot seem to shake the person using my Google maps.
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December 2021 by Ed Rogers
Great unique store for the area
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November 2021 by Jdee2017
This was my first experience shopping at the store. I had to return something I bought online. The staff are phenomenal. The gal that helped me was so kind. She went above and beyond in helping me find something that worked. All the staff seemed to know the product too. I was so grateful and impressed.
