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September 2025 by Frieda Freund
The staff at this UPS Store are incredible—friendly, professional, and always willing to go the extra mile. They make every visit easy and stress-free, handling everything with care and genuine kindness. Truly above-and-beyond service!
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August 2025 by Roxanne Plummer
The employees at this location on Onondaga Blvd are amazing! It's an extremely busy place and they manage the crowds with ease. Professionalism ,friendly customer service and teamwork make it always a pleasant experience. 11out of10!
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August 2025 by Fudge
Be closing early . And literally will watch you at the door .
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August 2025 by Weeb 203
I don't know how they do it, but everybody I've ever dealt with at this store has been the most friendly, kind, helpful, and patient that I've ever met at a store like this. They always have a smile. I wish I knew how they do it. Thanks for continuing to be a great store !
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July 2025 by Steven Berr
These guys were incredibly helpful. Joe and Danny definitely deserve a raise!!!
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July 2025 by Jeremy Todd
Was literally getting ready to walk out the door to use the services of this store after reading all of these negative reviews will never go there and also I'm telling everybody that I know not to ever use this place thank you for your feedback!
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June 2025 by Bailey Heisey
I’m extremely disappointed and disgusted with this UPS Store. I paid for $100 overnight shipping on a time-sensitive package containing my medication, and not only did they lose it, but they’ve also been completely unhelpful throughout the entire process. It's now been three days, and I still haven’t received any updates or resolution. The staff was dismissive and offered no sense of urgency or accountability, despite the seriousness of the situation. For a company that people rely on for important deliveries, this level of carelessness and lack of customer support is unacceptable.
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June 2025 by JUSTINE FENU
Staff was friendly, knowledgeable and efficient and made it a pleasant experience.
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May 2025 by Connor Hakan
Staff has been very helpful and friendly.
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May 2025 by Sarah Ann Massett
If you need passport photos go somewhere else. I scheduled an appointment for my 2 children to get passport photos taken, arrived at the scheduled time, and was told they didn't have any space to take the photos. I could come back the following week but only between 8am and noon (when the children are in school). I asked to talk to the person who takes the photos to figure out scheduling and they were too busy sitting in the back to come speak with me. I asked if the manager could help, and it must be the same person because I was also told they were too busy. The employee who was relaying this info was doing their best when clearly they had no support from management. Definitely left feeling like the manager doesn't care about their customers at all.
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May 2025 by Emily Tiberio
Glad to have this UPS nearby to my neighborhood. The employees are always friendly and the service is quick even when they're busy!
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May 2025 by Five to Life Ministries
The employees give fantastic customer service. I go out of my way to go to this location.⭐️⭐️⭐️⭐️⭐️
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April 2025 by Oksana Sukhovii (Sunny)
Always perfect!
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April 2025 by Pamela Austin
See survey
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March 2025 by Ebonie S
I've been visiting this location for about 8 years. I've never had a negative interaction or experience. The staff members are friendly and go beyond what's expected of them. I would like to personally acknowledge Joy, Danny and Jean for providing excellent service!
