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November 2023 by DARRELL PERKINS
Good staff, knowledgeable, people who care about the customer. They do a good job diagnosing the problem and being efficient fixing the problem as well. I will continue to let them service my car.
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October 2023 by Dean Dellas
Tony and the guys at upstate imports always come through. I normally head in every 6 months or so to tune up my RR sport. There was a fluid issue that was causing some knock in the differentials when turning. Tony took it right back in without any guff, figured it out, drained it, tuned it all up again for no charge and it’s running like brand new. The nice thing is that these guys always give you such a great rundown on the vehicles they service. They are true import car enthusiasts - they know more about the imports they service than any dealership service department I’ve ever dealt with, that’s for sure. Hands down the best in central New York, I always know what needs to be done next time with very detailed logs from the service reports, along with guidance from Tony on exactly what’s imperative to fix or replace, and what can go a bit longer. Huge help.Services: Steering & suspension repair
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October 2023 by Tim Warner
My car is always repaired properly at Upstate Imports. I have never had to take it back. They do a great job there!
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October 2023 by Max Draveck
Upstate Auto Imports worked really fast on repairing my old jags transmission. They had it done in a week and now it shifts like butter! Highly recommended!
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October 2023 by Travis St. Louis
Thank you to Tony and the team at Upstate Imports for helping me with my Jaguar. I really appreciate your understanding and permitting me to leave my vehicle at your Syracuse location.Service: Electrical repair
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October 2023 by joel whitney
I've always had a great experience here. They do expert work even to my problematic old BMWs. Highly recommended.
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September 2023 by Ike Mike
Great Experience! Professional, Prompt and very Reasonably Priced. I'm sticking with Upstate Imports!!!Service: Electrical repair
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September 2023 by Papaya Puffin
Staff is always very nice and helpful. They are very good at communicating what needs to be fixed and what can wait until next time, and they always answer any questions I have.
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August 2023 by Rodney Durso
Tony and the Upstate crew were really great, they're total pros! They thoroughly checked out a used car (2008 Saab Aero), that I was considering purchasing and they did a very good job. They produced a detailed report on the condition of the vehicle and gave me options to do any, or all repairs needed, and with zero pressure.I had many conversations with Tony about my questions or concerns, that he happily answered. In the end, because of their thorough investigation and repairs, I bought car.Upstate took all the hesitation out of the decision to buy the vehicle. They also did a fabulously good job in detailing the car. Tony then connected me to a transport company who picked up the car in Syracuse and delivered in to me in CT.All in all, a very professional experience. I feel very confident in recommending Tony and his team at Upstate.
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August 2023 by Skylar Sun
Will definitely be going here for all my future repairs. They were incredibly friendly, helpful and fair. I was VERY impressed for my first visit and would highly recommend!Service: Tires
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August 2023 by Michael Panebianco IV
Awesome service, on time, and included an inspection of the vehicle. Which was helpful in identifying possible issues down the road. Will definitely be heading back for future repairs.Service: Transmission
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August 2023 by billy joel
Have you ever wondered what its like to get robbed blindly? look no further than upstate imports! Absolutely embarrassing pricing from either a crook or a brutally un knowledgeable service guy. Avoid at all costs, unless you want to pay 100s of dollars for nothing!
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June 2023 by Joe Romeo
Brought my car there after a botched oil change at another shop and Tony was incredibly helpful with diagnosing and fixing my problem.
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June 2023 by Sal Zarrella
Terrible. Customer service is absolutely terrible. If you want to waste time and money, then this is the place for you. Both Brian and Tony are completely poor in terms of booking, managing, and addressing customer concerns. Be warned that they will take your car for a joy ride.... Totally unprofessional and will try and take advantage of you as if they know better.They also claim "they are not a charity" and gauge prices unnecessarily, again trying to take advantage of customers.Do not bring your vehicles here.We own a half a dozen vehicles and none of them will be serviced here again.Hope you enjoy losing clientele and money. (This only applies to the Erie. Blvd location)
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May 2023 by harrydbanana
Amazing service, at very reasonable prices, with top notch mechanics who truly know their stuff. This is a rare find in the automotive world, I HIGHLY reccomend bringing your prized possessions here.
