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December 2023 by Laura Buys
Poor customer service.
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November 2023 by Rose C.
Products are typical VS. Average quality, selection was poor for size S. Experience was Not great ... "Shoplifting prevention " is the main problem here. Very creepy body guard staring at me as I was trying to get underwear. None in my size and no ladies around to help me find anything. When I looked at him he just kept staring me down in a threatening way . Not a pleasant lingerie shopping experience and I'll leave it at that. And my money somewhere else :)
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October 2023 by Maya Benjamin
Olivia was great! Helped me with me fitting and was kind and personable throughout. No complaints!
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July 2023 by M G
The workers were on the floor talking to each other. Never was acknowledged or asked if I needed assistance. Very disappointing.
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November 2022 by shaily roy
I love their mists
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September 2022 by Clare Bear
Amazing the prices just need to be lower tho in all vs stores it’s insane. The best time to get stuff is w coupons.! :)
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May 2022 by Tonei Wilson
This is my store for bras and body care products! I love there body butter and there hand lotions! There buttery soft! Totally worth the price!! I ABSOLUTELY LOVE THE BOMBSHELL LINE! EVERY SCENT FOR THE MOST PART best smell they came out with! Great spot for valentines day gift for that special someone! Or just for yourself to feel beautiful! This is the spot! They will get your accurate size and help you sometimes all you have to do is ask!Closed mouth doesn't get fed!Order online for coupon uses the app is a great! Unfortunately since covid that's where most of my shopping has occurred but I still love it!#VICTORIASSECRETALLDAY
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May 2022 by Octavia Secret
I visited this beautifuly designed Victoria secret in the destiny shopping mall in Syracuse and I was satisfied. Multiple sales consultants asked if I needed assistance and were very helpful. My sister got sized for a bra and got this beautiful matching set. I got a bunch of goodies myself but I had a ton of fun shopping there.
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April 2022 by Susan Threat
Nice but too pricey for me, and lacked friendly customer service
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March 2022 by Pamela Mailbox
I did not know that they had exclusive flavors of their truffles in their store so I got to try each kind
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February 2022 by Tammy Smith
I have been shopping VS for many years. As this is the only place that sells bras that are comfortable. After covid my local VS never reopened and closed. So now I have to drive 1 1/2 hours to Syracuse NY or drive the hour and something to PA. They also are not carrying as much in store as they used to. I went there specifically to buys several bras. Only to find out they don't even carry my size in the store. So I've had to order online and wait even longer for them to arrive. As much as I love VS, it is very inconvenient. I guess it's a good thing this is the only place I buy my bras.
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January 2022 by Brandy Hill
disappointing every time I go in. the only cater to smaller women. No bra sizes bigger than 38DD & no undergarments bigger than XL. It's only a few days after Christmas but the staff wasn't overly helpful. I was only greeted at the door. noone ever asked if I needed help locating anything. walked next door to the PINK store & had a much better experience even though they were just as busy
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January 2022 by Janelle Kraus
Ever since COVID and Lisa left there’s terrible service. They do not know how to provide good customer service. They didn’t do my exchange correctly. They pay no attention to detail.
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December 2021 by Amber Bullard
The only lingerie I wear! I've been purchasing all my bras, underwear & pajamas from VS for many many years... I've had people ask if it's really worth the price, I always tell them that it 100% is worth it! I personally don't think they're overpriced, (especially if you go during semi annual sales). Not only are the fabrics / styles diverse and top of the line, the products last for a long time. I've only had the underwire pop out of maybe 3 bras total, compared to every single one of the brands I wore when I was a teen. I'm definitely a lifetime loyal customer!
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December 2021 by Molly Tatro
Despite lots of employees, we had to seek out someone to help us. Then we had to wait a long time for the only worker that was doing measurements. When she did come to measure, she rushed in, threw the tape measure around my *tiny* 16 year old daughter, rushed out and 5 minutes later returned with a DD and a DDD??? What in the world?? I didn't need to wait 30 minutes for that. She didn't help with fitting at all. The whole point of going to Victoria's Secret is to get a good measurement and fitting. What a waste of time.