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March 2024 by Lay Satomi
Shyquan was very outstanding and customer service was excellent
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September 2023 by Omar Salih
They don’t do any refunds and clothes is very poor quality/over priced. Before buying an expensive pair of jeans, I asked the employee multiple times if I could return the item if it doesn’t fit they said yeah. I got to return it because the jeans feel like there from alibaba and the employees refuse to return the product
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November 2021 by Mustafa Hussein
The worst customer service I’ve ever had I wish I could give negative star ??
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July 2021 by Jennifer Vega
The absolute worst customer service ever!!! For my son's 16th birthday I took him to Destiny Mall and bought a few outfits at the The Villa Store. Once we returned home (Which is over an hour away)We realized that 1 of the shorts did not fit correctly. A week later, I called the store location and spoke to an employee and explained how I misplaced the receipt but assured the item was placed back into the original bag with the tags attached to and unworn. The employee Stated I can come back once I'm in the area again to swipe out the item for a different size. On Father's Day, I go back to the mall to return the shorts the employee asked when did I buy the shorts? I explained in detailed what my situation and stated it was over 30 days. Nothing has changed with the item, everything was new with tags and untouched. I did NOT request a Cash return only to swipe out the item for a different size OR something different in which if it cost more I would have paid the difference. I as told that is NOT an option and a receipt is needed to even swipe an item out. YOU lost business and will NOT recommend this store to anyone.
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May 2021 by Melinda Harris
Bought shoes good price
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August 2020 by Frank Reagan
Wish I could give 0 stars... Worst customer service ever experienced wish they'd get a manager in there that knows what they hell they're doing and get this place happy... Would love to shop here if the employees were nice and actually helpful.
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December 2019 by Lysa Marie
Stopped in prior to christmas. I had seen something online and wanted to see if they had it in store. I asked the associate working why the difference in the price. The store was $10 more. The associate that was working told me they didn't know. They did not make any attempt to figure it out any further. Not knowing if I was purchasing for myself or a gift then said to me "Those are mens pants you know, not womans" The item in question was track pants. I was really taken back as this had nothing to do with the original question that I had asked. She then walked away. I was very put off by this interaction that I left without purchasing any of the items that I was intending to buy that day. I instead went to a competing company and had a much better experience.
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April 2019 by randall love
was in town visiting family... bought a few items enjoyed the experience.
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March 2019 by willy fourcoy
Overpriced rude employees
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July 2018 by Trixy Smith
I wish they would harry up open back up on Mohawk street
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December 2016 by Keith Ward
Stopped in day after Christmas for the tri-color nmd. Employees were an hour late to open. I watched a young women open the register. Another young women opened the door to let me in. I was the only customer in the store. I asked for a size 11 and she said they were sold out of size 11. ??? How I asked? There was someone here before you she says. But I watched you open the register, I say. She shrugs and says they are gone. Villa needs to get its house in order. I won't be back.
