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January 2024 by Douglas Mabuce
They only carry Traxxas and a couple other brand for parts .Didn't have anything I needed, nor did they know where I could get parts that I asked for...
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December 2023 by Gary Holz
Guys are always great to deal with and very knowledgeable about rc cars and trucks thank you
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September 2023 by Harmony Lynn
Super friendly staff and great assistance explaining everything I would need for my purchase
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June 2023 by Josh
Very friendly environment, and sales people were very knowledgeable.
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May 2023 by Gideon Bernstein
Bought a sports kite here yesterday. The instructions were vague and not too helpful when putting the kite together. I came into the store and Tony and Cliff were able to help me put the Kite together right away. 5 star customer service and these guys know their product and stand behind it. Thank you so much!
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May 2023 by E S
Cool place, feels like it’s on a remote location but I’m not very familiar with the area. They have a wide selection of vehicles and parts. The staff is very friendly and always willing to help and show you the cars.
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May 2023 by Tennessee
Enjoyed going here, nice selection. I'll definitely be a returning customer
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May 2023 by Milton Cooper
I am looking for a 77 Monte Carlo and a 76 camaro. I've looked everywhere. Are these something you can get? (Scale model)
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April 2023 by More Snowdays
Bought the Horizon Hobby Ultra Slow Stick 1.2m airplane at Walt's Hobby in Syracuse NY, as they insisted it flew great. It was good, but you can't land this thing in any grass with out breaking the landing gear. It's a design flaw, where the carbon fiber struts cross in a X pattern. The one on the back works as a brace, and the one that is in front breaks over it right where they cross.When I showed it to the guys at Walt's, they at first agreed it was design flaw, but wouldn't do anything. So, I called Horizon customer service from the parking lot, and got no where.Walt's said there hands are tied as a Franchise, and they said themselves they are no longer a mom & pop shop. In other words, you will not be getting customer service on larger products from Walt's. Next time I will be buying through Amazon, at least you have 30 days on Amazon Prime for situations like this. I don't see any other way to protect yourself if you don't get what you paid for with these types of products.UPDATE; Yes, they offered replacement part. Good for one landing, as it is the part I've replace each time. One gentleman at Walt's helped by suggesting material to reinforce the weak point. I bought the material, but not sure it will work. It's just a bad design, and I just bought the plane. If they wanted to make it right all that needed to be done was at minimum offer store credit, or exchange for a different plane of same value. But no luck.I did call today to talk to owner, who wasn't in yesterday, and they said would be there today. I was told he won't be in this week, but I might catch him tomorrow. They are pleasant to talk with, and I hate seeing brick and mortar stores going away, but AMAZON has them beat. They just can't provide the customer people would expect today.
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March 2023 by Billy Kuykendall
This, the third time in a row I've gone there between 10 to 15 minutes before close, and everytime they tell me to come back at 10a.m there closed...I drive 42 minutes to get there after work, the only time I have, and the staff is outside smoking, but as I exit the vehicle I'm informed they closed and I'll need to come back, as I watch them walk back inside and lock the door behind them. This last time it was 13 minutes to close and again, wasted my time, fuel, and any patience o had left for spending money here... do yourself a favor shop elsewhere
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February 2023 by Bo Giddings
Great place to race carpet rc cars, very friendly environment. Took my 11 year old racing of his first time and we couldn't be happier.
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February 2023 by David Beecher
The folks that work are incredibly knowledgeable and helpful. Pleasure working with local businesses staffed by people who can provide the guidance you need
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February 2023 by Daniel B
Best selection of gundam model kits in the syracuse area. Staff is great and not pushy.
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January 2023 by Raymond Stewart
Nice store for hobby supplies depending on what your interested in. Picked up some weathering stuff to age my models.
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January 2023 by Louis Fratangelo
I bought my kid a battery operated helicopter it broke 2 minutes out of the box take it back the guy glued it back together and said here ya go we don’t offer refunds . Do yourselves a favor buy from Amazon they return everything.
