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November 2023 by Molly R.
Great selection. Huge gluten free section, which is super nice. Produce and meat is always fresh and quality. This Wegmans is always packed, cramped areas to walk through and parking lot is usually overwhelming.
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September 2023 by Katya P.
As a Canadian, the grocery stores in my area are not nearly as nice and impressive as Wegmans! We were in town for the new york state fair and did a bit of shopping. I always love visiting supermarkets, seing the different brands and goods that we can't find back home.Wegmans is certainly impressive, this location is huge, lots of different sections that cater to different needs - love the deli counter, prepared sushis, bakery, ready made meals and cheese selection. All the aisles are clean, spacious, with plenty of stock. I've never seen such a big assortment of prepared foods and couldn't believe there was a second floor that serves as a café/cantine area. You can have a great lunch here without paying too much! The interior decor is kind of reminiscent of an outdoor market, like you're in Italy or perhaps another European city - it is eye catching and unique.I noticed Wegmans carries a lot of products from its own store brand, everything looks appetizing and without knowing much of the company, it seems like good quality food.I like that the supermarket offers more than just food, there is a decent selection of household things, random accessories, toys, kitchen ware and even official Syracuse sports merchandise.Price point, after visiting Hannaford or Tops in the surrounding ideas - I think Wegmans is considered a notch above, they are more expensive but do offer better selection of goods.
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January 2023 by Race B.
I love Wegmans, but my experience today might be a total dealbreaker. While shopping at the store in the Camillus Plaza on West Genesee, I witnessed a young couple with a huge Doberman pincher in the store on a leash around its neck. The dog looked between 80-100 pounds and I can estimate that because I have a dog who is 95 pounds, and they are close to the same size. This Doberman did not have on anything to identify him as a service or support dog. Just a naked dog on a regular leash around its neck scrolling through Wegmans. It's owners were casually walking through the store like it was nothing unusual and we're chatting with several people who came up to talk to them and pet their dog - something that is not allowed with a service dog. It didn't seem like they were trying to pass this dog off as a service or support dog. What disturbed me the most was I witnessed this dog, taking its big head and rifling through the packages of hotdogs, moving them around, while it's owners just stood there, chatting with others. I was mortified! This was not a service/support animal. It was just a dog whose owners didn't feel like leaving him home and for me it was a huge sanitation violation that the Board of Health should be aware of. What amazed me the most though, is there were several employees milling about the store who saw this dog yet nobody seemed to be disturbed by this site. On my way out of the store I mentioned this to a manager who said any service or support animal must be identified with a vest or some other marking to be permitted in the store and then he went to chase them out. Just disgusting though.
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January 2023 by Kathleen L.
I adore Wegmans is it the cheapest no but quality it's surpasses many competitors. The staff is kind and helpful. Always plenty of parking and they gave a huge array of products available for all your needs.
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October 2022 by elizabeth hargrove
Darlene helped me with my pharmacy order. He was very kind and sweet she helped me with the best attitude you could have as a customer service representative. Couldn’t appreciate her help anymore. It gave me an amazing representation on what you should experience with calling your pharmacy.
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September 2022 by Joanne R.
I come to this Wegmans quite often. I do like the variety of groceries that they carry but I don't like that more and more they only carry their own brand so that you don't have a choice to have other brands. I find their meat to be very pricey and normally buy that at Costco (my favorite grocery store). I wanted to say that the women's bathroom is gross!! I've been at least 4 times in the last 3 months and it has a strong urine smell. I cannot believe with the money that Wegmans has that they will not get this cleaned up???? I've been to other Wegmans locations and have not run into this. The management at this location needs to get that taken care of. I will still shop here for special items that I like ( sparkling water, popcorn, oatmeal, and tuna fish) will avoid the bathroom until this is taken care of.
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April 2022 by Rachel E.
I love her and can't change my mind. Staff is professional and I like the foods. Very rarely I get food that goes bad to quick which to me is a good sign
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October 2021 by Matt V.
I have been a Wegmans fan for 20 years. But they are going downhill. The cost of the prepared foods is getting really expensive, nearly restaurant prices for a single serving dish. The new next-generation ownership has shopping consultants telling them to always move stuff around the store in an effort to boost sales. The most annoying thing is that more and more national brands are being taken off their shelves for Wegmans brand products. Usually, Wegmans brands have been nearly as good as what was replaced, but some clearly are not. Wegmans took away the Iron Chef brand of Chinese food sauces in favor of their brand, but their own brand are not nearly as good. Big names like Gulden's Mustard are carried in very limited quantity, placed at floor level, so they are hard to see. Although they are well known for carrying sushi, in honesty the sushi is pretty bad. The fish is nice & fresh, but the rice isn't "sticky"; it's like minute rice, little hard, cold individual grains that fall apart when you bite into it. Same thing with their prepared meals. All the rice based dishes have rice that you need to add some liquid to before you cook it, or else it has no taste. You can't buy Oscar Mayer bacon! They only carry their own store brand. They took out Wonderful brand Pistachios for a cheaper (to them) version that tastes poor. Most of their dried fruit is old. The don't bake donut holes in-store anymore, and carry some cheap brand that tastes full of preservatives. I could go on, but you get the picture. Still a pleasant store to shop in, but I get twice as much food for the same price at other groceries, like Green Hills or Price Chopper.
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October 2021 by L JS
Never had an issue.
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June 2021 by Shawn Rooke
Had my stuff ready and on time
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January 2021 by Matt C.
Another week, another shopping trip. I will always choose Wegmans to get my groceries. Of course, did not disappoint. Where to even begin with this location? First off, huge parking lot. Even on the busiest day, youll find a spot. Wont be close, but you will get a spot. I will say not a huge fan of the layout of the plaza it is in. But, not a huge deal. This place may actually have everything. Since not all Wegmans are set up the same, takes a few minutes to get my bearings on where to start. I'm very logistically when I grocery shop, including how my shopping cart gets organized. I am a big fan of the split aisles as it makes navigating much easier. Speaking of aisles, man they are WIDE! Most places you can barely get 2 carts side by side but not here. It is especially helpful during the pandemic. With it being decently busy for middle of the week and mid day, the store looked very clean. With the recent snow, you may think salt would be all over. Nope, they definitely keep on up on. As I mentioned, decently busy yet the shelves were not bare in the slightest. I did see a few employees stocking, with a smile of course. This includes anything from bakery to dairy to meats. They have so many different counters to pick from. A huge assortment of fresh, easy snacks or meals. We are always eyeing the sushi when we come across it! The few employees who I did interact with, one being a gentleman stocking the dairy, are friendly as usual. Very courteous and always willing to help. All in all, another fantastic Wegmans store. Maybe one day I will stop reviewing Wegmans, but do not count on it.
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December 2020 by Kristina B.
Every time I go to this Wegman's it's a mistake. Their selves are always bare and I can never done what I am looking for. Today they had absolutely no Peter Pan peanut butter, no gravy, no meatloaf mixes, along with several other mixes and slow cooker mixes. On multiple occasions I have asked the staff for help and they have been extremely rude and condescending. The only good thing about this store is that it works with the scan and bag app.
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September 2020 by Steve R.
Ordered a chicken French meal and a pasta meal. Absolutely disgusting!!!) we threw both meals in the trash!! Gross
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December 2019 by Mark B.
When you really think about it, what is so great about Wegmans? Good prices on milk and their fruits and vegetables are above average. Meats and poultry are below average at best. The bakery is so-so. Many of the products purchased in the past are no longer available and are now being substituted by the subpar "Wegmans" brand. Their pizza is horrendous. I've had better pizza at gas stations.
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November 2019 by Donna D.
My medication that I need costs$100.00 and I went to pick it up at Wegmans pharmacy In Fairmount. We use a HSA card but it was not honored here today as it has been multiple times at the Auburn store and other doctors offices. My fiancé works out of town and the HSA card is in his name and we only have one card and are only able to have the one card. In the recent past. I have taken a picture of our card and it has worked fine at other Wegmans , Urgent Care and Doctor s offices multiple times. He travels with the card and is out of town working currently. In addition. Currently at the moment money is very tight and I do not have extra money. I was so upset the pharmacist came over and told me that they had recently changed there policy and they do not accept these cards to have a card number entered manually. I had to pay for it with my debit card. I asked to speak to the manager. And he then proceeded to tell me that all I need to do is to submit my receipt to our HSA account. Which is not how it works for us as my fiancé owns a business and has a set amount. This is not good business. I was pushed off by a manager who didn't seem to know the policy and said he would take my name and number and get back to me. So upset. Kinney's and other Wegmans have honored it many times at Auburn store and other medical offices. What if I did not have the money and couldn't get my medicine. Such a hassle why would anyone who has a HSA account not be able to use it. In today's world with all other stuff going on. You should be able to get your medicine with a HSA card of all things. I even suggested that my fiancé call and give the number and authorization over the phone but they would not. The manager was sooooo pushing me off instructing me of what I needed to do next to get my money back. Not only does this manager not know the policy. He does not know how our HSA system works. I know that this is bad business and I am not a happy customer. I do not need to be hassled by a pharmacy who can't deal with entering a card number into a register for payment and making this customers life harder by needing to give her last dollars for medicine she needs. College kids who don't have health insurance cards and need to go to the doctor and get there medicine do this all the time by presenting a card on their phone. Wegmans you can do better. Thanks for ruining my day.!!
