Ziebart Syracuse provides rust protection, underbody sound barriers, and paint protection services like Diad Gloss and Ceramic Z-Gloss. Customers describe Ziebart as a great product, especially for preventing vehicle rust, and note the people there are very friendly. The service can result in a great job and amazing results. However, multiple reviews cite significant room for improvement in customer service. Common criticisms include poor scheduling and a lack of communication. Customers report experiences with unclear appointment times, unexpectedly long waits, and not being notified when their vehicle is ready earlier than a vague pickup window. Some felt their time was wasted by sales approaches for additional services. Despite these service issues, many customers return annually for reinspections and touch-ups to maintain their warranty.
Extremely happy with the service I received on my 2015 Chevrolet Silverado. I highly recommend this company.
October 2024
Went in for the annual check, seemed more like a bate and switch, as what they really wanted was to sell me their ceramic finish. I didn’t appreciate the waste of my time.
June 2024
I take 2 of my cars there every year for a reinspection and a touch up to keep the warranty in tact.... People there are very friendly.
