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February 2024 by Weedknight
I attempted to get some paper work notarized and the lady said she would only do one page. After I explained I have 6 pages she got upset and said she was too busy. Then she said she’s not available to do anything. I have never in my life experienced such a lack of work and lazy behavior in a place of business. This location should have a rating of zero. The women working there should be fired. Absolutely disgusting and pathetic.
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December 2023 by Eric Almonte
I don’t often get cash from an ATM but whenever I go here the machine is unable to dispense cash or accept deposits (what else does an ATM do??)
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December 2023 by Mike Berkowitz
The staff in this place now is extremely rude and doesn't care about anything. They are rude and do not care about anything. This branch is causing chase to lose sé a custome for life
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January 2023 by Bailey R.
I despise this place. Every time I go to the ATM there are 5 people in front of me who clearly have no idea how to even use an ATM because its always a 30 minute wait.
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August 2022 by B Valens
I had a fast and friendly service here.
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August 2022 by Cher Valens
I had a fast and friendly service here.
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June 2022 by Evans Martin
It depends on who you get sometimes it's excellent sometimes it's decent
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May 2022 by Nayomi
Horrible customer service, Martha was so rude. If I could give 0 stars I would. Will not be going back.
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November 2020 by Gilbert Ramirez
Always a process with this place. They can never help when I have a question. If you call for ANYTHING they’ll just transfer you or tell you to go to the other branch. They’re understaffed and half the staff they do have are rude.
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June 2020 by Vanessa Joubert
Worst theills chase bank ever don’t know why I decided to go that barely help had go one in pomona helped right away. The theills ask to come back tomorrow for appointment never going back horrible service I waited 1hr still didn’t get help asked to reschedule.
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February 2020 by Vanessa J
Worst bank ever don’t know why that barely help had go one in pomona ask to come back tomorrow not
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July 2019 by Dante Pennacchia
Very helpful
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July 2019 by Just Sus
Poor service ,unprofessional,
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July 2019 by Michaelia K.
I read the other reviews and noticed they are from 2/3 years ago and I'm honestly baffled this branch is still open. First off, the place smells horrible. The second you walk in the stench is disgusting, almost to the point where I just walked out. I've only been here two times and will NEVER be back. The first time I needed to get something notarized and first they said it would be a few minutes, waited 15, then overheard someone else ask the teller about a notary and they told him the woman stepped out for lunch and wouldn't be back for an hour! Without letting me know, after they told me a few minutes and to sit and wait. So I went back up and the teller was so rude to me and so I left. Then I went back a few months later because I had to make some changes to my account. There was only one person there and was servicing someone else and no one was able to give us a time frame of how long. I asked to use the restroom and then was treated like I was being done some huge favor by being allowed to use the restroom.... I have multiple account open with chase and I used to live in Westchester and have had nothing but wonderful experiences. I don't know how this branch stays open. The only reason I gave two stars is because the branch manager, Marjory, assisted with the account changes and was friendly enough, though I've never been to a branch where they didn't escort their clients in and out of the cubicles.
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May 2019 by Steph Rose
Hire more people. Waited over an hour and I just left because of the lonnnng wait.