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December 2023 by Richard More
Nice motel\hotel. Clean rooms and quiet. Would go back again. Nice price.
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November 2023 by Pierre Longtin (Onix1962)
We had an event at Fort Ticonderoga on Saturday. So we returned to this hotel due to its proximity to the Fort and the nice Pub inside the hotel. The room is comfortable. We will be back.Nearby activities: Fort Ticonderoga is only about 5 min drive away.
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October 2023 by Bailey Brown-McCray
This charming town is worth the drive and the hotel was really comfortable and the staff was friendly and helpful. We attended a group event and the food was great!Rooms: The beds were really comfortable and the rooms were quiet despite the hotel being full. We were by the elevator and despite that, it didn’t disturb us very much.Food & drinks: The vegetable lasagne and potatoes were delicious. This occasional vegetarian was thrilled with the food.
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October 2023 by J. Nappi
The staff was helpful and friendly. I was disappointed that the restaurant was not open. Breakfast was just okay. Rooms are fairly spacious and clean.Rooms: They were spacious & clean. A microwave in the room would have been a plus!
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October 2023 by michelle gourley
We stayed the night on our way up to Canada. It was a Monday that we stayed so when it came time for dinner, we couldnt find a restaurant in the area that was open on a monday. We ended up getting a pizza and sald and brought it back to our room.
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July 2023 by JJ Ocampo
Considering the options in town this is probably the best one. From check in service was very professional and everytime I got to the desk someone was really awesome. Even the ladies cleaning in the halls throughout the day were super accommodating as we needed the odd towel or whatnot. We had an issue with the AC and they called us before we knew. We got the room changed no problem once the AC died as their servicer couldn't fix it. Everyone made it easy and I would pay the extra to stay here in the future.
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July 2023 by Sarah Oomen-Gailie
Rooms are clean.We got the last room in the hotel so we're happy to find someplace to sleep. We got greeted with a note in the room from housekeepers which was go nice. What really made our stay memorable was laurie the lady who does breakfast, she reminded me of my grandma. She was nice and accommodating. While eating and talking to her I watched her make sure everyone in the breakfast room was having a perfect breakfast. Because of her I'm leaving this review. If you stay be sure to greet the breakfest lady she will make you feel like a grandkid☆☆
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July 2023 by Tammy P
Rooms dated. Just fair in cleanliness. Mattresses hard, old.Dining room- dinner food terrible. They closed to more guests at 730 pm and took 1- 1.5 hours for food. Ran out of coffee at breakfast. Food old.Not a great value for high pricing. Staff not visible. Not a great experience.Rooms: Mediocre- food on floor from someone else. TV did not work. Mattress hard.Food & drinks: Dinner not good. Long wait. Food cold.
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July 2023 by Erick Valenzuela
Great place to stay they have a indoor pool and gym the food Ms Laurie cooks is amazing breakfast! the other lady over cooks the food but its not that bad, overall my favorite part is the food they cook here ?
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March 2023 by Carrie L.
If you're looking for a home away from home this is it, we just wanted something for a weekend getaway! So we get there and check in with Carly who is amazingly helpful!!! She helped us with everything from dinner ideas, places to go, and she even gave us snacks for our movie night! Everytime we'd leave the room my 3 year old would take me to the front desk just so we could say hi! We get into the rooms and it was so cute and cozy, (they don't have microwaves, some do some don't, just double check when you book!) It's so hard to find good water pressure anywhere but this shower was awesome and the rooms were really clean, you can tell the housekeepers are very thorough when cleaning! The place is so quiet and once your in the room you don't hear anything at all. Being outside at night was beautiful, we heard coy dogs chatting away in the distance with a sky full of stars. It was such a peacful surprise! Guys whatever they used as sound proofing must be top notch because we all slept in till about 11am, with the curtains closed you'd never know the sun came up! (my kid has never slept so late in her life!) Whether you're staying for business or vacation I recommend staying here!
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March 2023 by Richard Cheek
Not a bad stay. Room was clean, bed comfy and a good location.
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January 2023 by Courtney B.
So, I am writing this because I was treated VERY poorly this morning by an employee of this location. I do not live near this location, I'm over 5 hours away and a Dawn Miller sent me a message req on Facebook late last night threatening to charge my card $200 for smoke damage in one of the rooms and then proceeded to threaten me that she would file a police report on me if I didn't answer her or give them my card. One, I have not been to a hotel in over a year. Two, I have never been to this area nor do I know this person either. I've been home with two sick kids and to wake up at 5am from a stranger being threatened by the front desk employee was the more unprofessional and disrespectful thing ever. I have stayed at one of Best Western locations near Rochester, NY and had a great experience but that was over two years ago and haven't traveled or anything since haven't my son. I'm not happy about how she handled this and I don't care if I was the wrong Courtney from the Facebook list. You do not contact someone that way, especially unknown of the person and I would like her addressed about this. I have our conversation still saved for proof but I'm very hurt and bothered by this because no one deserves to wake up being threatened for no reason.
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December 2022 by Rachel Kenyon
My husband and I got married in August 2022 and had our room block and after party at the Best Western. The General Manager, Allison, went above and beyond to ensure everything went off without a hitch. I don't know what this hotel would do without her!!! Thanks again!
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December 2022 by Joe Meachem
Prepare to visit on a full stomach, it took over 2 hours to get a Cesar salad and a cheeseburger from the kitchen. Our French onion soup was ok...if you like very little broth in the crock. So I will NOT be returning and do not recommend, unless you have food in your stomach first. ?
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October 2022 by jsabah6
Clean room, clean lobby and halls, a microwave in room would have been nice but there was one in the lobby which we used. Friendly staff, housekeeping also was kind and friendly to us. Our only disappointment was the pool and hot tub amenity. We stayed here for several nights and never saw anyone using the pool/hot tub. The pool was really cold and we could not go in. The hot tub was the temp that the pool should have been. The hot tub was not hot. If the pool and hot tub were warmer and we had been able to use those, this would have been a 5 star review.
